Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used...
Edited by: Jessica Merritt
A long-time points and miles student, Jessica is the former Personal Finance Managing Editor at U.S. News and World Report and is passionate about helping consumers fund their travels for as little ca...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
72 comments
Anna
November 01, 2018
Are stop overs allowed on Aviance or all of these options you mentioned have to be nonstop flights?
Stephen Au
November 03, 2018
Hi Anna,
The flights cannot have stopovers, but may have layovers. Therefore, they do not need to be non-stop.
Harry
November 02, 2018
Stephen, thanks for a fantastically detailed review of the Avianca program.
Stephen Au
November 03, 2018
Hey Harry,
Thanks for the great feedback! We release great content like this all the time for your benefit!
DARREN
November 02, 2018
Hi- great article on Life Miles – I was wondering as ANA is part of Star Alliance- could you transfer lifemiles to ANA s program and if yes, would it be 1-1 swap ?
Thanks Again,
Darren
Stephen Au
November 03, 2018
Hi Darren,
ANA is part of Star Alliance. You may not transfer ANA miles between Avianca Vuela miles. You may book travel on ANA using Avianca miles.
hbilbao
December 28, 2018
There’s no “Vuela” in Avianca, it’s just Avianca.
Alex Miller
December 30, 2018
This has been changed, thank you!
Lily
April 17, 2019
How do I upgrade star alliance airlines with Lifemiles. I saw online saying that for upgrading from economy to business, the only way is to “call them.” Is there any other way around?
Stephen Au
April 17, 2019
Hey Lily,
Yes, you’ll need to call Avianca LifeMiles to upgrade your Star Alliance flights. There’s no easy workaround to this, and you’ll want to confirm availability online before calling.
Amit P
December 31, 2019
Hi Stephen,
Could you elaborate on “you’ll want to confirm availability online before calling”. Where exactly should I check the availability?
Thanks
Stephen Au
January 01, 2020
Hi Amit,
This is strictly for using LifeMiles to upgrade flights. You can use a resource like ExpertFlyer to check upgrade availability.
Thanks for reading.
Parag Mehta
May 24, 2019
Quick question – I am looking for a flight from EWR – BOM for 17th June in Business Class operated by United. United website shows availability for the direct flight but the same flight is not available on Lifemiles website. Is there a way to still book the flight? thanks a lot
Stephen Au
May 24, 2019
Parag,
You will need to change your search option from Smart Search to United Airlines. If this still doesn’t work, give Avianca LifeMiles a phone call. Thanks for reading.
Sandra Chen
June 29, 2019
I just redeemed Points to fly Eva Air. During the booking process, i have not see seats selection. How can i request seats?
Thanks
Stephen Au
June 30, 2019
Hi Sandra,
You’ll need to get the record locator from Avianca LifeMiles for EVA Air, which is typically 6 letters/numbers (ABC1DE for example). Then, go on EVA Air’s website and select seats. Thanks for reading.
IVAN
July 26, 2019
Are tickets booked with lifemiles on United typically ticketed right away or do they take 24hrs to confirm they have been ticketed? I booked a flight From Lax-Den and even though I have everything set United says they’re not ticketed yet and Avianca says it takes 24hrs to have them confirmed. My ink card doesn’t even show the charge as pending so I’m worried… Any insights based on your past experiences?
Jarrod West
July 29, 2019
Hi Ivan,
It is not uncommon for tickets booked with partner airlines miles to take 24 hours to ticket. Have you now received confirmation of your ticket?
Quinten
July 30, 2019
Brussels airlines doesn’t fly direct flights between US & Sweden. Brussels is the capital of Belgium – that’s not Sweden 🙂
Jarrod West
July 31, 2019
Hi Quinten,
Thank you for pointing out the typo. We’ve updated the post to correct it. Thanks for reading!
docntx
August 14, 2019
Alas, no more DFW-FRA First class on the A330
tim
August 17, 2019
Great review – thanks so much! I just bought 150,000 Lifemiles two weeks ago, trying to plan a trip for two to Greece next summer. But everytime I find a flight option available for saver-level miles on either the United or Aeroplan website, it’s NEVER available on the Lifemiles site. Sometimes I’ll even get different results if I unselect the “Smart Search” option and choose “Star Alliance” or the individual airline instead. If it’s available on United’s site but not with Lifemiles, then I guess I’m out of luck, right ?
Andrew Kunesh
August 19, 2019
Hey Tim, you may have luck in calling LifeMiles to book the itinerary for you over the phone. Generally, phone agents have access to all saver award space while the website may only show some options (due to technical limitations). However, some domestic connections may only be bookable on the United site due to expanded access for Explorer credit cardholders and Premier status members.
Bob
September 03, 2019
As a very frequent flyer who has for years used sites like Upgradedpoints to learn all about getting the most bang-for-buck from flying, I sincerely appreciate what you folks do. However, I wish to humbly request a bit more openness and honesty from promotion pieces like this article on LifeMiles.
I felt the need to write this reply after reading the previous comment from user “Tim” from August 17, 2019: “Great review – thanks so much! I just bought 150,000 Lifemiles two weeks ago, trying to plan a trip for two to Greece next summer.”
My immediate thoughts when seeing that were, “Wow! Gooooood luck, my friend.” and “this article hypes all the great options to be booked with LifeMiles, but it does not comment nearly enough on how almost impossible it is to get any of this actually ticketed.”
I think a better title for this article should have been, “30 Best Ways to Redeem Avianca LifeMiles for Maximum Value with a Percentage Chance of Actually Getting it Done.”
Again, as a frequent, frequent flyer who belongs to nearly every program in the Star Alliance and OneWorld alliances, I have often TRIED but NEVER succeeded in booking anything through the LifeMiles website. And since the majority of people following travel advice on booking with miles want to do so in the easiest way possible, I do not consider “just send them an email” or “give them a call” to be valid options. Avianca is infamous for having some of the worst customer service in the travel game. So here are my suggested edits and advice for this kind of article:
A. NEVER purchase LifeMiles until you have gone through their online booking system (as of 9/2019: https://www.lifemiles.com/fly/find) and confirmed that your chosen flight and booking class is showing availability. Don’t be swayed by the “limited time only, sale ends soon” on LifeMiles nonsense either. LifeMiles sales are offered constantly and continuously throughout the year; some better than others, but almost always something is out there through their constant email offer bombardments.
B. IF you are mostly an economy class flyer, then your chances are generally good to FIND availability; but booking it through lifemiles.com can still be a 50/50 crap shoot.
C. IF you are hoping to book premium in Business or First class seating, goooood luck and plan on spending hours upon days in ever finding an opening you will actually be able to get ticketed.
A lot of availability from Star Alliance carriers is not published through LifeMiles until the very last minute. I think the other carriers are on to LifeMiles’ excessive discounting, and therefore don’t offer them anything until they are mostly certain they cannot ticket the seat through their own systems.
That being said, here are a few of my amendments from this list of 30 Best Ways…
1. Fly Lufthansa First Class Without Surcharges to Europe
ROUTE: Dallas Fort-Worth (DFW) to Frankfurt (FRA)
TIME: searched the next 15-days (“almost never available more than 15 days in advance”)
Were we able to find tickets?
Economy: YES
Business Class: YES
FIRST CLASS: NO
Estimated odds that you will find tickets in First Class: less than 1% chance of success. Seriously! For general bemusement, I have searched time-to-time on Avianca for MONTHS for the Lufthansa First Class flight tickets and I have NEVER seen one available.
2. Fly Swiss Air Business Class Without Surcharges to Europe
ROUTE: New York City (JFK) to Geneva (GVA)
TIME: searched the next 21-days
Were we able to find tickets?
Economy: YES
Business Class: YES, but only on the first two days. NO availability on the 19-days that followed.
Estimated odds that you will find tickets in Business Class: 80% if leaving the following day or day after. 0% if trying to book further in advance than 2-days.
And so on…
Again, have loved and used this site on numerous occasions, so my comments are no knock on you fine folks. I just don’t want people falling into what I feel is a bit of a scam with Avianca and LifeMiles. What good is it to purchase or transfer points with them, if you will almost never be able to use them to book the kinds of seats and itinerary you most wanted?
Better to check on LifeMiles first if your trip is possible, but then expect in most cases to book online (at higher point and fee expenses, I know) from the airlines themselves.
Stephen Au
September 03, 2019
Bob,
Your premise is completely incorrect but your frustrations are understandable. Let me first inform you that I have made over 15-20 successful online bookings using LifeMiles, many of which include hard-to-access products. The reality is that if you want to book first class, you have two options:
1. Pay $10,000 per ticket
2. Use miles to heavily discount the ticket price
What LifeMiles has done is effectively allow you to book first class tickets via LifeMiles purchases at huge discounts. Yes, you have to play by the rules of their program, but that’s the case with all of the frequent flyer programs out there. If you’re one of those people who’d rather pay thousands of dollars to book whatever flight you want, then have at it!
LifeMiles is one of the most underrated programs out there, regardless of the way you slice it. The way they’ve democratized Star Alliance premium bookings is something that I am personally grateful for, especially with their addition of numerous transfer partners and the ability to purchase LifeMiles if you don’t have enough points.
Simon
November 15, 2019
I will state that last year we booked business class flights from LAX to Lisbon via the lifemiles website. The route was not the best but a 13-hour flight in Business for (I think 60k points) was awesome! Yes, it’s not as good as say the United Airlines site or Southwest for availability but it is far easier to use than my 100k BA Avios that I can never seem to find availability on.
Allan
December 04, 2019
I have made several successful bookings through the lifemiles.com website. They have all been to Asia (Hong Kong or Bangkok) – departing the U.S. from either IAH, SFO, or LAX. I have been able to successfully book flights on ANA, EVA, and Asiana, but by far the most availability has been on EVA. I always book in business class at 78,000 miles each way, although once I was able to get the NRT to IAH leg of a BKK-NRT-IAH trip in First Class on ANA for around 86,000 miles (including the BKK-NRT leg). The ANA first class product was spectacular BTW, but I digress. I guess it just depends on where you want to fly and how flexible you can be on your travel dates. In all circumstances, my flights were booked at least 4 months in advance, usually 6 to 9 months. I think I have gotten very good value from the program..effectively I have paid around $2,200 or $2,300 R/T each time in J from the U.S. to S.E.A. I certainly agree that the LifeMiles phone agent process is painful, as is the cancellation fee of $200 if your plans change.
Johnny
September 12, 2019
This is so much more helpful than other sites. I’m not going to say any names but this helped so much! Thanks Upgraded Points.
Katie Seemann
September 12, 2019
Hi Johnny,
That’s great to hear – thanks for reading!
Tara
September 13, 2019
Hello, I am new to Avianca LifeMiles, do I need to have an account and miles before I can search for an award?
Is there an option to hold an award reservation for a few days before actually book? (as AA does).
Thank you.
Jarrod West
September 17, 2019
Hi Tara,
Yes, you must have an account with Avianca in order to search for an award. However, it is generally better to use the United or Aeroplan website to search for awards with Avianca as they often show more availability.
Thanks for reading!
Scott
September 21, 2019
Is it just me? I can’t get anything to show up on the Avianca site – always gives me an error. Plus I keep seeing this ‘Smart Search’ referred to, but I cannot find that anywhere on the site. How do I get to that?
Michael McHugh
September 24, 2019
Hi Scott,
Just to confirm, you’re seeing this error on the lifemiles.com website?
Agustin C.
January 15, 2020
I don’t find the “Smart Search” option either. Did Avianca revamp their website?
*Yep. Lifemiles.com and Avianca are different websites. Thanks!
j par
January 23, 2020
ANA isn’t flying to Honolulu any longer. Flights were discontinued in the 2nd Quarter of 2019.
Stephen Au
January 23, 2020
j par,
This is incorrect. Honolulu represents a hugely important market to all Japanese carriers, including ANA. Look at flights NH 181, 183, and 185.
Srini
February 17, 2020
I have Lufthansa economy ticket from Cairo to JFK via Frankfurt. How do I upgrade to business class using my Lifemiles?
Stephen Au
February 18, 2020
Srini,
You can only upgrade full-fare economy tickets to business using LifeMiles. You’re probably aren’t a full-fare economy passenger, unless you paid $2,000-$3,000 one-way for this ticket.
Scott
April 24, 2020
Regarding #17 – Thai Air 1st class BKK-SYD, can you get that in Biz class as well? For less points of course.
Stephen Au
May 06, 2020
Hi Scott,
Yes, you can get that in business class. However, the product doesn’t usually get the best reviews.
Pamela
April 25, 2020
Having spent many months lurking and studying on several travel sites, I do find yours to offer the best advice without shamelessly pushing me to apply for more credit. So thank you! If someone could clarify for me why I can find award space on United for a trip but not Avianca. In particular JNB-ATL. If the routing is Star Alliance, why isn’t the routing available on all the Star Alliance carriers award programs?
Stephen Au
May 06, 2020
Hi Pamela,
Thanks for the high compliment!
Unfortunately, every airline’s search engines are built on a different IT infrastructure and software architecture. For this reason, there’s a lot of discrepancies across different systems. There’s also the issue of variable award pricing, which United uses heavily to charge higher amounts for United flights. However, partners like Avianca LifeMiles only have access to the “cheapest” level, which means that they wouldn’t be able to help with those higher-cost United flights.
I hope this helps!
Trica
October 05, 2020
Would you be able to book an economy flight via Lifemiles and then upgrade to first class via United?
Stephen Au
October 07, 2020
Hi Trica,
If you’re talking about an award flight, the answer is almost always no.
In almost all situations, you can’t upgrade an award flight.
The exception is if United Airlines offers you an economy plus or first class upgrade for a cash surcharge, such as $200.
Sean
January 19, 2021
Do not get lifemiles. I used 63,000 lifemiles to book a one way business class from EWR to MAD on UA (end of March 2021). Trying to change the travel date as Covid-19 is still ravaging Europe. It is impossible to get through Avianca. According to the lifemiles and Avianca chat live agents, I can only make changes via Avianca call center. 45 minutes on hold, still waiting for call back request to my number (been 4 hours)! And the Avianca chat agent’s only advice to my predicament is to call the call center around 3 AM (so as not to wait too long!)
Makchelu
May 03, 2021
Hello,
I am trying to book a business class flight from TPE-JFK but I don’t see it available at lifemiles.com. Is there any other way to book the business class ticket?
Thanks
Jarrod West
May 06, 2021
Hi Makchelu,
You can search for all Star Alliance availability through the United website, find the flight number you want to book, and then call Avianca directly in order to finalize the booking using your miles.
Mindbullet
November 21, 2021
No that doesn’t work. Tried it many times, they don’t do anything different than what’s shown on their public award chart.
Lonnell
May 11, 2021
I have been trying the most points-effective way to get to the Maldives. I feel like there have to be some deals that I am missing.
I have a Life Miles account, plenty of MR, and I just received a special to buy Life Miles. I instantly started looking for Life Miles uses. They seem to spread to many different airlines.
Are you able to offer any best use options for getting to the Maldives?
I will be flying out of Austin TX, but have no problem booking a separate connection to the coast.
Jarrod West
May 21, 2021
Hi Lonnell,
We sure do – in fact, we have an entire post dedicated to it!
Ed A
May 13, 2021
Warning about Lifemiles: The LifeMiles website has never been easy to use, but until recently I was able to pay for the taxes, etc. for a redemption with no problem using a U.S. credit card as late as March of 2020 when booking a flight from Washington-Bogota. Last month, I tried to book a simple Cartagena-Bogota flight with miles and paying taxes of $31 with Amex, BOA, and various other cards with no luck. Customer service was also unhelpful and eventually, after jumping through many hoops (enter your pin number) 3 or 4 credit cards were declined, as well as my sister-in-law’s Colombian credit card. A call to AMEX revealed what I had suspected, AMEX never declined any transaction with LifeMiles. I tried again today to book a flight to Europe and the same thing, declined, hours of waiting on call center and then being told to go to the beginning.
While you show great redemptions, if Avianca has made it almost impossible to use the lifemiles, and is selling them at the same time, then buyer beware.
Michael
May 19, 2021
I and my family bought some Avianca miles with the recent promotion and plan to book a Star Alliance return flight from Europe to US with Lufthansa/Swiss. Given that we would like to sit together do you know if you can also select seats when booking Star Alliance partner flights via the LifeMiles website?
Did you experience any issues with booking (paying taxes) any Star Alliance flights on the LifeMiles website?
Stephen Au
May 23, 2021
Hi Michael,
In order to select seats, you’ll need to get the booking confirmation from the operating airline.
For example, if your booking reference from LifeMiles is ABC123, you’ll need to call LifeMiles at 800-284-2622 and ask for the Lufthansa or Swiss Air record locator. Then, you can go on Lufthansa’s website, enter the Lufthansa/Swiss record locator, and finally select your seats.
There should also be no issues with paying for taxes and fees on the LifeMiles website.
Gerard
June 02, 2021
Wonderful article. I would like to get your opinion on something. I have 55,000 Capital One Miles and I was going to transfer to Etihad at a transfer rate of 1000=1000 and figure out a trip down the line. But right now when I log in to my Capital One account they are offering a transfer special to Avianca where I can get a transfer rate of 1000=1250. I see they fly out of IAD which is about 45 minutes away from me. What would you suggest as far as transfer of points and potential trip?
Jarrod West
June 03, 2021
Hi Gerard,
For starters, I would not transfer any miles speculatively until you are ready to book a ticket, because once you move your miles from Capital One to an airline you cannot move them back.
In terms of whether you should transfer to Avianca or Etihad, you’ll want to consider where you want to travel, and what cabin class you want to fly there. But generally speaking, I would lean towards Avianca thanks to the transfer bonus, and the fact their booking partners are better than Etihad.
Thaddeus McIlroy
August 15, 2021
The selection of available flights to book with Lifemiles has become miniscule — in many cases I can’t find any flights on Lifemiles, thought flights show as available with Air Canada and United miles. I foolishly bought 245,000 miles just before Covid hit — worst investment of my life.
Mindbullet
November 21, 2021
Here’s the best way to redeem Avianca miles: Donate them because you will never be able to use them. Even if you are miraculously able to find a flight and book it, then you can be sure that you’ll need to rebook it because the operating airlines will routinely cancel their award bookings booked with LifeMiles (it has happened to me 4 times with Lufthansa flights so far).
Best of luck if you ever got suckered into buying or transferring your AmEx points to this terrible program!
ANN
January 04, 2022
When I go on the Lifemiles website, it will not let me continue with the process of searching and booking a flight until I have the required number of miles beforehand. However, I don’t want to purchase or transfer the miles prior to seeing what the itinerary looks like. Am I doing this wrong? Any advice would be appreciated.
Jarrod West
January 04, 2022
Hi Ann,
That is strange. I am currently able to view award tickets on the LifeMiles website without having miles in my account. What URL are you using?
Soph
January 10, 2022
I’m having issues with the website as well – what should’ve been a <$50 fee in addition to my ticket mileage cost is now somehow $600 for my two tickets and I already transferred my miles to the program because as the person above said, you can't see the final total cost of the redemption until after the miles are in your account?!
Tony M
January 10, 2022
Looking to book flights from LAX to ZRH end of March 2022. I see on UA’s site the flights I want. We’ll have a stop in EWR, no problem.
1. Does LifeMiles care about the booking class, we’re looking to fly Business Class. I see class I and JN. Class I seems to be on Swiss Air, JN seems to be on UA metal.
2. To me it looks like the amount of miles needed 63k per person OW. Correct?
I’m ok with calling to spoon feed the call center booking agents.
Stephen Au
January 18, 2022
Hi Tony,
It’s very difficult to find business class availability on United from LAX-EWR that Avianca LifeMiles has access to. I recommend searching for each segment individually on a different partner website that’s not United.com. Perhaps ExpertFlyer or Aeroplan.
Ed
January 14, 2022
I have heard decent things about Avianca Lifemiles so I decided to see what their costs were.
On their results for a r/t flight, it showed:
M (the letter M , I believe) 168,778 + USD 1,869
Does that mean it costs 168,778 miles plus $1,869 for this trip (DSM – MFE)?
Thanks
Stephen Au
January 18, 2022
Hi Ed,
Unfortunately, I’m not sure what you’re referring to. This doesn’t seem right if you’re booking a flight from Des Moines to McAllen via Houston on United.
Neill Macpherson
January 23, 2022
Stephen is there something happening with Lifemiles on the Sydney/ Bangkok route – all that happens on business for sale is you get directed to expensive commercial faresPLUS points. Makes no sense whatsoever. Great article. NB Thai no longer has First Class on this route. Regards, Neill
Sara
May 26, 2022
I foolishly transferred 52000 miles from my capital one account to lifemiles after scanning through this article, but then realized I couldn’t find barely ANY available flights flying out from LAX. I tried some destinations both domestically and internally, New York (Newark as mentioned in this article), Tokyo, etc, nothing came up for the next x months! So frustrated, I don’t know what to do with the miles now… Anyone has ideas?
Stephen Au
May 26, 2022
Hi Sara,
Unfortunately, these transfers are irreversible and final, which means you’ll need to figure out what to do with them. I recommend reading more of the content on our site to get a grasp on how to redeem LifeMiles for the flights you’re looking for.
Chris
June 18, 2022
The Avianca lifemiles website is so frusterating. I can’t find flights anywhere.
steve
July 05, 2022
they don’t have flights. lifemiles are useless now. Literally any program is better
Thad McIlroy
April 16, 2023
Absolutely true!!!
Allan
June 24, 2023
While during the pandemic some or most of these redemptions were possible (but usually cancelled by the carrier as the flight didn’t make) they are not available now generally. You might be able to find economy class flights but business class availability is rare indeed. This is true for most airlines/programs now, however. But to advertise these as sweet spots and readily available is simply not true – they are incredibly hard to find – either super close in – inside a week – or possibly 6 or months out has been my experience. I would not bother with this program now, even though in the past I did have some luck and good redemptions. And the customer service is horrible if you have to change anything. No website support what so ever…have to call in for everything and it takes forever.
Jarrod West
July 21, 2023
Hi Allan,
Thanks for your feedback, we are in the process of updating this piece.
Any thoughts or questions? Comment below!
Email needed if you'd like comment updates. It will NOT be published.
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