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71 comments
Medhat Soliman
December 31, 2018
I need to know what is the exact weight of the extra baggage for the business class on Lufthansa from Orlando International airport to Cairo international airport?
Christine Krzyszton
January 01, 2019
Hello Medhat. Generally, business class travelers can bring 2 bags each weighing up to 32 kg (70lbs). You can access Lufthansa’s baggage limits via this link. https://mobile.lufthansa.com/bag/rules_post.jsp or call them directly at 800-645-3880 to confirm.
Ashna Mathema
March 11, 2019
I am flying Turkish Airlines from D.C. to Istanbul in business class, and connecting from there on a Turkish flight in economy to New Delhi. I am a star alliance gold member. What is my exact baggage allowance? Can I check in two bags through from DC to Delhi?
Erin Miller
March 12, 2019
Hey Ashna, the Star Alliance website states that as a Gold Member: “You can take an extra 20 kg (44 pounds) where the weight concept applies or an extra piece where the piece concept applies.”
Since Turkish Airlines Elite & Elite Plus are both technically equivalent to Star Alliance Gold, their information is a bit tricky in that Elite is allowed 20k and Elite Plus 25k where weight applies and both allow for an extra piece where the piece concept applies.
This is made more complicated in that you’re flying both business and economy. Usually, when this is the case, you’re subject to the lesser fare’s policies… but we can’t confirm 100% since we aren’t Star Alliance OR Turkish Airlines.
If you’re at all nervous or unsure, we suggest calling Turkish Airlines customer service (if you’re calling from the U.S. 1 800 874 8875). Hope this helps!
Lee Cooper
March 31, 2019
In January we purchased tickets at http://www.turkishairlines.com. A couple of weeks ago Turkish Airlines (TA) disrupted the Houston to Istanbul leg of our trip. We have spoken to TA customer representatives about 12 times. We have sent emails. TA has done nothing. We are now 5 days from the scheduled departure with NO resolution. This is the worst treatment we have EVER received. Lee Cooper (XXX) XXX-XXXX.
Erin Miller
April 01, 2019
Hi Lee, we’re sorry to hear you’re having issues but please be advised we are not affiliated with Turkish Airlines in any way. We’re simply a website that produces content on award travel and related topics. What type of disruption was/is it? It’s possible you’ll be eligible for compensation of some sort if they don’t resolve prior to your flight.
That being said, some customers have reached out to the airlines via Social Media, especially Twitter… when people voice a concern on such a public platform, this seems to grab the airline’s attention… not sure if Turkish Airlines is the same???
Francis Ali Osman
April 02, 2019
I am a United Airlines Platinum member with Star Alliance Gold status. I get an automatic seat upgrade to Economy Plus when I travel on United Airlines. Because of my Star Alliance Gold Status, am I entitled to a similar upgrade on other Star Alliance airline partners?
Erin Miller
April 02, 2019
Hi Francis, according to the Star Alliance Website, Star Alliance Gold Status gives the benefit of a “Priority Reservations Waitlist” on Star Alliance airlines. Specifically, this is what’s stated:
“If seats in your desired class of service are not available, your status gives you higher priority on the waitlist when a reservation is possible, except when you are traveling on an award ticket. Please note that Priority Reservations Waitlist is subject to individual member carrier’s policy and legal regulations.”
Hope this helps! 🙂
Pedro M.
June 17, 2019
Hi, I had a question. I do a lot of domestic travel with United, hence my premier 1K MileagePlus status. However, I’m not elegible to use the United club when flying domestic with them, so my question is, if I were to book a flight with United, using my MileagePlus account for mileage accruals purposes, could I potentially go to the United club and show them my ANA platinum membership card, since I have that, and would they allow me to go in? Or would they refuse because my boarding pass would reflect my MileagePlus only? Thank you!
Christine Krzyszton
June 17, 2019
Hello Pedro. I have used my ANA Platinum membership card to enter the United Club at Chicago O’hare when flying on a United ticket domestically. My United MileagePlus number was on the boarding pass. I hope this data point helps.
Roddy June
July 18, 2019
What is “Star Alliance Platinum” under Egypt Air Plus Platinum equivalent? I thought Star Alliance only had Silver and Gold Tiers.
Stephen Au
July 21, 2019
Hi Roddy,
Thanks for reading. Egyptair Plus Platinum is equivalent to Star Alliance Gold, as is Egyptair Plus Gold.
You can check the Star Alliance status equivalency here: https://www.staralliance.com/en/recognition
Nancy
August 10, 2019
Hi, I’m a Mileage Plus member with United Airlines. In a couple of weeks, I am traveling with Avianca. To earn miles for the trip, should I just give Avianca my United membership number? Or do I need to create a Star Alliance membership number?
Thanks,
Nancy
Jarrod West
August 10, 2019
Hi Nancy,
If you wish to earn United miles for your trip, then yes you can provide Avianca with your United Mileage Plus number.
Thanks for reading!
David
September 06, 2019
Hi folks some advice needed here. I’m a long time SA Gold member on Scandinavian. I just moved to the US and so logically I would use United.
As my Scandinavian loyalty scheme (Eurobonus) is only really useful in Europe I opened a MileagePlus account with United.
The problem…when I book with United and build up my status there on MileagePlus, there’s no way when booked that United knows I am a Star Alliance Gold member. Therefore the following happens:
1. I don’t see baggage benefits when booking.
2. When going through security, my boarding pass doesn’t have ‘priority status’ and fails, needing someone to come over and speak to me. Also applies to priority boarding.
I thought the point of SA was to benefit from this globally but it seems airlines are not connected? Please help advise.
Stephen Au
September 11, 2019
Hi David,
In order to enjoy Star Alliance benefits, you need to input your SAS Eurobonus number when making your bookings. However, you will earn SAS miles and not United miles. Otherwise, if you want to pursue United elite status, you have to “start from scratch” and input your United MileagePlus number.
Ultimately, it’s a trade-off as to which frequent flyer number you decide to use.
bob leimgruber
September 18, 2019
Hi,
I’m trying to find out how many One Pass miles it takes to fly round trip from Denver to Panama City, Panama. All I find is approximately 1.3 cents/mile but even that is questionable.
Is there a site that I can plug in both airports and get that number?
Thanks
Jarrod West
September 23, 2019
Hi Bob,
One Pass miles from Continental Airlines were converted to the United MileagePlus program back in 2011. To fly from Denver to Panama City, Panama with United will cost 35,000 for a round-trip Saver Award, or 80,000 for an Everyday Award. You can view this, and other destinations, by visiting this link: https://www.united.com/web/en-US/apps/mileageplus/awards/travel/awardTravel.aspx
Carmen
December 02, 2019
Hi, is it possible to use my Copa points as part payment for a Turkish Airlines flight, or would the ticket need to be paid in full with points? Thank you!
Andrew Kunesh
December 02, 2019
Hi Carmen, the whole ticket must be paid with points if you’re redeeming Copa miles for a Turkish Airlines ticket. You may be able to purchase extra Copa miles to top off your account for the redemption, though. Thanks for reading!
Rohit Kumar Pokharel
October 11, 2019
I was a member of Star Alliance but did not use it for long time. These days I am flying with the Airlines of Star Alliance. Can you trace my membership status (number) and guide me as to how to get my new mileage points?
Christine Krzyszton
October 11, 2019
Hello Rohit. First, please understand that we are not Star Alliance, we are a blog specializing in miles, points, travel, and credit card resources. You would need to contact the specific airline with which you had a frequent flyer membership to recover your membership number and request any miles flown. You can start by reviewing the list of Star Alliance airline partners is in the article and select the one you have a membership with, then contact that airline.
Rou
October 30, 2019
Hello, I am currently a Star Alliance Gold member through United Mileage Plus. I will be switching to another SA frequent flyer program next year (with no status). While I understand I will lose benefits like priority check-in, baggage under the new frequent flyer program. I was wondering if I can still at least access the SA lounge with my UA Gold membership while credit the miles to a no status SA program. Of course, I will be flying SA airlines.
Thank you!
Stephen Au
October 30, 2019
Hi Rou,
Yes you will still have lounge access. Star Alliance Gold has one of the best lounge access policies in which as long as you’re traveling on a same-day flight, you can access the lounge.
BG
November 02, 2019
Hi,
Does Singapore Airlines automatically recognize my United Airlines MileagePlus Premier Gold status which is the same as Star Alliance Gold status? I have just recently (last week) achieved United Premier Gold and will be flying Singapore Airlines tomorrow so wondering if Singapore Airline’s system has been updated. Or should I just show my digital card on my United app?
I am asking because United Airlines says they no longer issue physical cards for Premier Gold status.
Also, is there a way to obtain a physical Star Alliance Gold membership card?
Thank you so much for your insights and help!
Best Regards,
BG
Andrew Kunesh
November 07, 2019
Hey BG,
While there’s no way to obtain a physical United Gold card, you will receive all associated benefits with your boarding pass. Just make sure to add your United MileagePlus number to your Singapore Airlines ticket. Your boarding pass will display your Star Alliance Gold status after adding the number to your ticket.
Thanks,
Andrew
LM
December 23, 2019
I have United Gold Status. If I book an Air Canada flight using Lifemiles. Will I still get Gold Benefits?
Jarrod West
December 26, 2019
Hi LM,
You won’t receive every benefit that you receive with United Gold status, but you will receive all of the benefits included with Star Alliance Gold.
Cecilia
January 29, 2020
I plan to book a business class seat via United Airlines that the flight is operated by Air Canada for an international flight from LAX to Casablanca, Morocco.
I learn in year 2020 United airline states no miles expire, and also change the air miles accrual program to be based on revenue (purchase fare value), and not by flown miles distance.
My question is whether I should use United Plus frequent flyer # or use EvaAir frequent fleure # ( to get the best miles accrue value for future award or upgrade) when booking business class seat with cash fare.
Michael McHugh
February 01, 2020
Hi Cecilia,
We recommend using wheretocredit.com to determine the best program to credit your flight to.
Tom Kerestes
February 17, 2020
I am a United Mileage Plus Premier Gold member. I just booked a discount fare on TAP. The discount fare I have says that a checked bag will cost. I have been trying for days to understand if my bag is checked for free because I am a Star Alliance Gold member, but no one from TAP will reply. I tried calling but the language barrier makes it hard for them to understand me.
Can you help?
I found you site very very informative…
Thanks
Stephen Au
February 18, 2020
Hi Tom,
You’ll get your free checked bag, as long as you added your United MileagePlus account number to your reservation.
Thomas Kerestes
February 19, 2020
Thank you very much for your quick response.
David
September 12, 2020
Good day I’m holding 500k of Amex points, and I fly mostly United EWR/LAX. Is there any good way to use those points without getting killed on the exchange rate of 1:1 or better? Thanks.
Stephen Au
September 21, 2020
Hello David,
1:1 exchange rate doesn’t really mean much. The benefit of Amex points is that the partners you can transfer points to are very valuable. You can book round-trip business class to Europe for as little as 88,000 Amex points. That’s a $6,000+ ticket!
If you feel like you’d get value from a service that will optimize your award travel and offer ultra-personalized points wealth management, please feel free to contact me directly at stephen@upgradedpoints.com to inquire about a monthly subscription service.
DM
October 19, 2021
I made a reservation with Avianca for SFO-MGA using UA miles. I have not flown Avianca w/air miles before. How close to the departure date will Avianca send the confirmation, immigration form, and Cv test form that I need for Nicaragua?
Jarrod West
October 19, 2021
Hi DM,
Avianca should send you an email with those details a few weeks before your flight is scheduled to depart.
Blair
December 09, 2021
May be a dumb question. I’m trying to book a flight on TAP Portugal, but want to use my United number. Do I still need to create a TAP account (which the website is trying to get me to do), or do I complete my reservation as a guest and then enter my United number?
Christine Krzyszton
December 10, 2021
Hi Blair. Yes, continue to book as a guest and when it asks you to enter the passenger details you will be able to add your United MileagePlus number.
Chicagoan33
January 16, 2022
Hi I booked an award ticket with Turkish Airlines miles. I have Star Alliance Gold with Krissflyer. How do I get the extra 20kg baggage allowance? Since the award ticket is booked, I’m thinking I’ll have to call and try to explain. Thanks!
Jarrod West
January 18, 2022
Hi Chicagoan33,
If you call Turkish they should be able to manually add your KrisFlyer number to your booking so that you’ll receive your Star Alliance Gold benefits.
Jon
February 13, 2022
I want to travel to Europe from San Diego. My understanding is if I use a miles card with Lufthansa or Swiss Air there will be a huge fuel surcharge tacked on to an award flight. However, if I use United Award Miles to fly with partner Lufthansa or Swiss there is no fuel surcharge. Am I correct in this?
Jarrod West
February 14, 2022
Hi Jon,
Yes, that is correct. The fuel surcharges are much lower when booking through United.
John D
February 21, 2022
I have Star Alliance Gold status (through Aeroplan), and intend on traveling internationally on Singapore Airlines with my partner and daughter (5 years old).
Will we be able to all use all the benefits? For example, fast track, priority check in, etc?
Thank you.
Jarrod West
February 22, 2022
Hi John,
Yes, you should receive all of your Star Alliance Gold benefits since you are flying with a Star Alliance carrier. Just make sure your Aeroplan number is included with your booking.
Tang
February 22, 2022
I recently received Gold through Krisflyer transfer promotion. Can I use it to get free check in luggage for Aegean lite economy fare? Do I just provide them my Krisflyer account number?
Jarrod West
February 22, 2022
Hi Tang,
Yes, if you add your KrisFlyer number to your Aegean booking then you should receive the checked baggage benefits.
Nik Nma
April 12, 2022
I would appreciate some feedback here. I am an Elite member on Turkish Airlines, for which I get Star Alliance Gold Status. I have recently flown TAP Air Portugal, Lufthansa, Egypt Air, and United Airlines and neither of the boarding passes showed Gold Status on Star Alliance. On the United Flights, the gate agents wouldn’t let me board with Star Alliance Gold members even after I presented my Star Alliance Gold status digital card, nor have I been able to take advantage of one free checked luggage. I was told the gold status needed to be on the boarding pass. I was advised to contact Turkish Airlines and have them update my status in the system. It’s taken some calls and correspondences with Turkish Air who say my information has been updated. A check with United Airlines fails to confirm that Turkish Air has updated status. I have always added my Turkish Airlines Miles & Smiles number to all bookings. Interestingly, I do get mileage credit for most of the flights, but not for others. But none has my Star Alliance gold status on the boarding passes. Any suggestions on how to carry forward? How does updating one’s status occur on the Star Alliance platform? Is it just Turkish Airlines being difficult?
Jarrod West
April 12, 2022
Hi Nik,
That is very bizarre that it is not showing you Star Alliance Gold status on your ticket if you are putting your Turkish number in on each booking. I would imagine since this has happened on multiple flight that the error is being caused by Turkish. Have you had another Star Alliance flight since you called Turkish and they told you that your information had been updated?
Nik
April 12, 2022
No I haven’t had another flight since updated info but I did call UA and was told my TK number was listed on my next flight, however there was nothing indicating Gold status.
Renae Mendall
April 20, 2022
I am a United Mileage Plus member who recently flew on an Avianca flight. I would like to get the miles on my United account. I have my e-ticket number from one segment of the trip. Do you know how I would go about doing that?
Christine Krzyszton
April 21, 2022
Hi Renae. If it has been more than 7 days (it normally takes that long for partner miles to show up), you can submit a request for missing miles by logging in to your United MileagePlus account.
Ping
April 20, 2022
Hello there,
I do not have any status. Just redeemed one way business class flights with united mileage for July from KUL to ORD. The flights are KUL to BKK, BKK to BRU (both Thai airways) and BEL to ORD (United). It said $ 119 for the first and second check in luggage. I am shocked that luggage will not covered. Do you have any experience or heard of these?
Thank you!
Jarrod West
April 25, 2022
Hi Ping,
Your checked bags should be free in business class. I recommend you contact Thai Airways directly to verify before your flight.
H.Khan
July 11, 2022
How do I find out if Lufthansa, Singapore, Thai and turkish Airlines will give me United Miles credit for my United MP account? I am a Gold card holder.
Jarrod West
July 15, 2022
Hi H.Khan,
They are Star Alliance partners, if you put in your United number during booking then you will earn United miles when you fly with those airlines.
Sarah
August 07, 2022
Hi. What’s the best way for me to secure first or business class upgrades to Turkish airlines flying direct from LAX to IST? how are the many way I can accumulate these points and make sure they do not expire?
Jarrod West
August 08, 2022
Hi Sarah,
Read through this guide we’ve put together on the best ways to book Turkish Airlines business class.
Gian V
September 27, 2022
Hello,
I have Premier 1K status on UAL’s Mileage Plus program. I frequently book award flights on other Star Alliance FF programs (e.g Aeroplan, ANA, Lifemiles). Is there an easy, straightforward way to have my SA Gold status carry through when booking seats fights when not using UAL’s portal? I have an Egypt Air flight this weekend booked through Lifemiles and both Lifemiles and Egypt Air have been unwilling (or unable?) to add my SA Gold status on their programs.
Thanks
Giancarlo
Jarrod West
September 27, 2022
Hi Giancarlo,
You have to have your United MileagePlus number added to the booking in order for your Star Alliance benefits to be recognized.
Teresa Yip
April 07, 2023
Hi! I just joined the Aeroplan. May I know how to earn points from my trip to Vancounver by Air Canada in March?
Keri Stooksbury
April 07, 2023
Hi Teresa. You can claim your missing points at this link. As a new Aeroplan member, make sure to check out our guide on how to earn lots of Aeroplan points. Thanks for reading!
Spyros
April 10, 2023
Hi all,
This is my first post, thanks for all useful info.
I am Aegean Miles & Bonus Gold member (i.e. Star Alliance Gold) and I also gather miles with Lufthansa’s Miles & More.
I’m flying Lufthansa tomorrow, and I added my Lufthansa frequent flyer details, because I want to credit these miles to Miles & More (Aegean does not give miles for this flight). Hence, my Star Alliance Gold status benefits (fast track, additional luggage) are not visible in my boarding pass (whereas, if I use my Aegean frequent flyer details, the boarding pass indicates my gold status – but as said above, I want to use Lufthansa because no miles are credited by Aegean for this flight).
I’m wondering whether showing my Aegean Gold Card would allow me to go to fast track and justify an additional luggage.
Any suggestions for this situation?
Thank you.
Vincent
April 24, 2023
Hello, I am an an ANA platinum member with Star Alliance Gold equivalent. I achieved this status flying many businesses class flights on ANA so I don’t know much about it. When I book a flight on Lufthansa, for example, do I put in my ANA number and it will recognize that?
Is there anywhere I can read tips and tricks for ANA and how to use it for other star alliance flights?
Jarrod West
April 24, 2023
Hi Vincent,
Yes, when you fly another Star Alliance carrier you’ll want to put your ANA number in at booking to receive your Star Alliance Gold benefits.
Tomas
May 04, 2023
A comment about “Co-Location Airports” when it comes to Stockholm-Arlanda. Since 2020, SAS domestic flights also depart from terminal 5. All remaining flights at Arlanda moved to terminal 5 at the start of the pandemic, and SAS domestic stayed there when other terminals opened.
Kelly
May 29, 2023
Hi, I’d like to book a flight on Lufthansa that is codeshared with United. The flight is 200 euros cheaper on Lufthansa’s website. If I book with my United Explorer credit card, will I still get free baggage or is this only an option by booking though United’s website?
Chris Hassan
May 29, 2023
Hi Kelly,
To use the free checked-bag benefit, it needs to be a United-operated flight.
themileageclub
June 08, 2023
This is a very comprehensive and helpful guide to the Star Alliance, one of the largest and most popular airline alliances in the world. You have covered everything from the history, members, benefits, tiers, partners, awards, lounges, hubs, routes, fees, tips, tricks, and more of this alliance. You have also provided some examples and scenarios of how to use Star Alliance miles for various destinations and purposes.
Steve
July 11, 2023
Greetings. I am an Air New Zealand frequent flyer and planning a trip from Toronto to Stockholm on SAS. I tried to add my Air NZ frequent flyer number on the SAS website when booking but there is no option for Air NZ. I would be grateful for any information you may have. Thanks, Steve
Jarrod West
July 11, 2023
Hi Steve,
If you call the airline they should be able to add it manually for you.
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