Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
9 comments
Liz Klein
February 22, 2023
I had a horrible experience with LHRC! I booked a trip to Belize, and they confirmed with me (booking email with all the details and trip ID) but never responded to numerous contacts from the hotel in Belize. I showed up on property and my entire booking was cancelled! It was incredibly distressing for me and my travel companion to show up and have to figure out if we needed to scramble to rebook or what! Fortunately it was edge season so we were able to get a booking, but I would honestly NEVER EVER work with this company again. They haven’t done anything to remedy this massive customer service fail that was entirely on them; I provided all the information, card eligibility, and details, but they never bothered to provide my contact info to the hotel, resulting in my reservation cancellation. Definitely not luxury or good quality customer service. Do NOT recommend.
George Vandelay
May 29, 2023
If booking hotel through LHRC portal (i.e. not Chase Travel Portal), are you eligible for 10x earning bonus on your Chase Sapphire Reserve?
Keri Stooksbury
June 02, 2023
Hi George – According to the FAQ at https://www.lhrcollection.com/, you are charged at the time of stay by the property directly, so I believe this would fall under your 3x earn category for general travel. Thanks for reading!
Ben
June 19, 2023
How does someone with the Freedom/Freedom Unlimited card have access to the LRHC? It doesn’t appear as an option in my Chase account, and you can’t search the dedicated LRHC page without signing in with a Sapphire Reserve or eligible United card.
Jarrod West
June 19, 2023
Hi Ben,
The Freedom Unlimited and Freedom do not have access to LHRC. I’ve just corrected the post.
Ben
June 19, 2023
Awww…. Bummer. But thanks for the fast response!
Pete
June 26, 2023
What if I have a LRHC booking and no longer have my Chase card at the time of stay? Is there any issue paying with a different card?
Jarrod West
June 27, 2023
Hi Pete, You should not have to use that card to pay.
Pamela Title
July 20, 2023
Can I book through another card and use my Sapphire to get the savings?
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