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Have you ever been stuck in a meeting while those coveted concert tickets went on sale? Ever needed to send flowers to a loved one? Or maybe you’ve needed last-minute dinner reservations in an unfamiliar city? If so, consider the value you might find in the Platinum Card Concierge service.
Along with a long list of other valuable benefits, The Platinum Card® from American Express and The Business Platinum Card® from American Express offer a concierge service that is often overlooked.
Using the Platinum Card Concierge is like having an assistant. They can make reservations for you, send a last-minute gift, or research an upcoming travel destination.
Benefits of the Amex Platinum Card
Before focusing on the Platinum Card Concierge service, here’s a quick peek at some of the other benefits of the Amex Platinum card.
The Platinum Card Concierge promises to be a resource, day or night, for almost anything you can think of. Whether it’s tickets to a concert or a teddy bear for your significant other, they are ready to assist.
What Can the Platinum Card Concierge Do for You?
Let the Platinum Card Concierge help with dining reservations. Image Credit: American Express
The Platinum Card Concierge is there for you to help you with whatever you may need:
Use the concierge to book theater tickets to avoid some booking fees
Book tickets to a sold-out show
Reserve tables in otherwise booked restaurants
Request travel guides for any location
Send a last-minute gift or flowers to someone special
Get help planning an event
Research specific requests: restaurant with a patio, vegan restaurant in Toronto, wedding venue that can hold 1,000+ people
Search for a specialist: a contractor with great ratings, a pet groomer that will come to your home, a caterer that only uses organic food
While there is no cost to you for the Platinum Card Concierge services, you are responsible for any purchases, fees, and/or shipping charges you authorize to be charged.
After making a request, you will get all the requested information emailed to you, usually within 48 hours.
Remember that the concierge may not be able to help you with all requests — a restaurant may indeed be fully booked up or a concert at capacity. While you can certainly hope the concierge will help with your request (and many times they do), there are occasions where your request simply can’t be honored.
Don’t Confuse the Platinum Card Concierge With Amex Travel
American Express Travel and the Platinum Card Concierge are separate entities. So, if you need to book a flight, hotel, or rental car, contact Amex Travel. Otherwise, try out the Platinum Card Concierge.
It can get a little confusing when you are following the prompts on the phone. However, they can easily transfer you to the correct department if you end up in the wrong place.
You should note that if you have any requests dealing with travel, you should ask to speak with the travel department right away — the concierge team will defer travel requests, even those that are minor, to the folks who specifically handle travel.
Platinum Card Concierge Contact Information
Phone
In the U.S., call 800-525-3355. From there, an automated voice prompt will ask you what you need — and you can say anything like “flowers,” “dining,” “travel,” “reservations,” and more. The system will direct your call to the agent handling those types of requests.
You can also dial the number on the back of your Platinum Card and select Concierge.
For international, collect calls, dial 617-622-6756.
Hot Tip: The ability to email Platinum Card Concierge ended on August 18, 2021. All requests must now be submitted over the phone.
Online
You can find more information about your Platinum Card Concierge benefits online. After logging into your Amex Platinum card account, click on Rewards &Benefits in the main menu at the top.
Image Credit: American Express
Then click the Benefits tab.
Image Credit: American Express
And from there, scroll down until you see the box labeled as Platinum Card Concierge.
This service offers you access to a concierge staff that can help you with various tasks, like purchasing event tickets, sending flowers, or even researching travel destinations.
If you haven’t tried out the Platinum Card Concierge, you may be missing out on a valuable benefit that comes with your Amex Platinum card and Amex Business Platinum card.
For rates and fees of The Platinum Card® from American Express, click here. For rates and fees of The Business Platinum Card® from American Express, click here.
Featured Image Credit: Upgraded Points
Frequently Asked Questions
The concierge service from the Amex Platinum card and Amex Business Platinum card is a complimentary service that offers a well-informed concierge staff member to help you with anything from making dinner reservations to planning an event. This service is included with each card’s annual fee.
To contact the Platinum Card Concierge, call 800-525-3355. If you are international and need to call collect, call 617-622-6756. You can also call the number on the back of your card and select Concierge from the list of options.
You can utilize the services of the concierge at no cost, but you’ll be responsible to pay for any tickets, goods, or services that they’re purchasing for you.
The only way to contact the concierge is over the phone.
Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure and Forbes Advisor.
Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. No responsibility will be taken by the bank advertiser for these comments.
20 comments
Lena
January 15, 2020
This is not an attack in any way but I just want to share some of my experiences with amex platinum concierge services as they have not been great ones by any stretch of the imagination. 1. I planned a trip to mexico and I contacted concierge to provide me with a list of dining options and other attractions. Once they sent the list over it was a good thing that I took time to research the list myself because over half of the places on the list had gone out of business. No lie! So at the last min I now had to literally take time to find places actually open when I could have just did that myself earlier on. 2. (THIS IS A BIG ONE) I sent a major client a gift basket for their grand opening in another state. I specifically stated no fruit as my client for some odd reason literally hates fruit. I made this very clear to concierge services and they stated that they would have a photo of the basket sent over for approval BEFORE it was sent out and that they would handle everything. I specifically told them to make it heavy on the meat and cheese as well as chocolates. Guess what my client got? A fruit basket. Guess what I never got? A photo of the final basket for approval. This by far was the most costly mistake because this is business. One important thing in business is to make sure you listen to what your clients tell you. This made my company and I look like a total idiot. Of course I couldn’t get into the fact that amex basically ignored my instructions so I had to follow up with another basket and pretend that the fruit basket was a gag gift. All in all amex plat concierge sucks in a major way. I can only believe that the better part of their service is dedicated to black card members which is find but with the mistakes and lack of care they provide to plat customers they should scrap the service for plat and provide additional perks instead.
Hi Lena,
Oh no! I’m sorry to hear you had such a bad experience with the Amex Concierge Service! Did they ever respond as to why the fruit basket was sent instead of what you asked for? I can imagine how frustrated you must have been.
Lena
January 21, 2020
Hi There! No, never! They said that they were sorry and that they would speak to their training team about the incident. Amex platinum has some great perks but their concierge (for me anyway) is definitely not one of them.
Hi Lena,
Wow, that’s really surprising. I hope this was an isolated incident and not a true reflection on the quality of the service. Thanks for sharing your experience with us.
Laura Freed
March 17, 2020
I am trying to cancel a trip for this Thursday. I have been calling since Sunday and I can’t get through. I tried Platinum Concierge and they can’t help. Please let me know what I can do to cancel this trip. Thanks, Laura
Thank you for pointing that out! I’ve just updated the post.
John
April 10, 2021
Concierge services are overhyped.
I think it is a misrepresentation to say they can secure reservations at restaurants that are booked or tickets to shows that are booked…they are no more successful than the individual as I have never had them assist with those as their reply is always that there is no availability! I would be curious what their success rate actually is for obtaining reservations above and beyond what we can do online ourselves.
ROSE ANN
September 08, 2021
WE BOOKED OUR FLIGHT TO PBI FROM EWR WITH OUR AADVANTAGE CARDS.
ARE WE ENTITLED TO A CHECKED BAG EACH? THE CONFIRMATION THAT I RECEIVED ONLINE DOES NOT SPECIFY THIS BUT WE WERE TOLD THAT WE WERE ENTITLED TO A CHECKED BAG EACH. LOOKING FORWARD TO HEARING YOUR ANSWER. THANK YOU.
Hi Rose Ann. If you have a Citi AAdvantage World/World Elite Mastercard or Barclays Aviator cards linked to your AA frequent flyer number and are flying on an American Airlines domestic flight, you would each have a free checked bag. The number of traveling companions who receive a free checked bag varies by card.
Mike
September 21, 2021
There is always a 20 – 45min wait to get someone on the phone. With the Citi Prestige Concierge service you had the option to send an email and the wait times are much shorter. So far I have called 3 times and always hang up because I have to continue working
Taylor
October 27, 2021
Platinum concierge has been nothing but headaches for me. Never able to get me anything that the general public can’t secure with a google search. Unresponsive over email, long wait times on the phone. The platinum card is great for many reasons but the concierge is not one of the reasons.
Kathe
March 10, 2022
Platinum Concierge no longer allows email contact. It’s a phone call only. They will email you, but you cannot email them.
Correct – it states that in our post under the Hot Tip.
Scooter
February 15, 2023
Just off the phone with Platinum Concierge looking for an Arsenal ticket in London. After about five minutes, the agent, who was very nice, came back on the line saying they needed a login and password which they don’t have so there wasn’t anything they could do. I asked what she was talking about and was informed that she went to Google and looked up the match and found a website. On Google. So much for the mystery of the Platinum Concierge…It’s Google. Save yourself some time.
ME
March 21, 2023
LOL
Vincent
July 10, 2023
Overrated. I just contacted Amex Concierge Services to see if they can send someone to pick up my lost baggage in London Airport (LHR) and they said they did not do that at all. I don’t how the guy in this article was able to get someone to pick clothes and deliver to the bathroom for him to change.
Any thoughts or questions? Comment below!
Email needed if you'd like comment updates. It will NOT be published.
20 comments
Lena
January 15, 2020
This is not an attack in any way but I just want to share some of my experiences with amex platinum concierge services as they have not been great ones by any stretch of the imagination. 1. I planned a trip to mexico and I contacted concierge to provide me with a list of dining options and other attractions. Once they sent the list over it was a good thing that I took time to research the list myself because over half of the places on the list had gone out of business. No lie! So at the last min I now had to literally take time to find places actually open when I could have just did that myself earlier on. 2. (THIS IS A BIG ONE) I sent a major client a gift basket for their grand opening in another state. I specifically stated no fruit as my client for some odd reason literally hates fruit. I made this very clear to concierge services and they stated that they would have a photo of the basket sent over for approval BEFORE it was sent out and that they would handle everything. I specifically told them to make it heavy on the meat and cheese as well as chocolates. Guess what my client got? A fruit basket. Guess what I never got? A photo of the final basket for approval. This by far was the most costly mistake because this is business. One important thing in business is to make sure you listen to what your clients tell you. This made my company and I look like a total idiot. Of course I couldn’t get into the fact that amex basically ignored my instructions so I had to follow up with another basket and pretend that the fruit basket was a gag gift. All in all amex plat concierge sucks in a major way. I can only believe that the better part of their service is dedicated to black card members which is find but with the mistakes and lack of care they provide to plat customers they should scrap the service for plat and provide additional perks instead.
Katie Seemann
January 15, 2020
Hi Lena,
Oh no! I’m sorry to hear you had such a bad experience with the Amex Concierge Service! Did they ever respond as to why the fruit basket was sent instead of what you asked for? I can imagine how frustrated you must have been.
Lena
January 21, 2020
Hi There! No, never! They said that they were sorry and that they would speak to their training team about the incident. Amex platinum has some great perks but their concierge (for me anyway) is definitely not one of them.
Katie Seemann
January 22, 2020
Hi Lena,
Wow, that’s really surprising. I hope this was an isolated incident and not a true reflection on the quality of the service. Thanks for sharing your experience with us.
Laura Freed
March 17, 2020
I am trying to cancel a trip for this Thursday. I have been calling since Sunday and I can’t get through. I tried Platinum Concierge and they can’t help. Please let me know what I can do to cancel this trip. Thanks, Laura
Jarrod West
March 18, 2020
Hi Laura,
Did you make your booking through the Amex travel portal or directly with the airline?
Jennifer
October 12, 2020
Is there a way to assign a delegate so that person is able to contact AMEX Concierge on your behalf?
Jarrod West
October 12, 2020
Hi Jennifer,
That is a great question! I’m not sure if that is possible. I recommend contacting the Amex Concierge team to see if it is possible to set that up.
Josh
March 24, 2021
FYI, the email address to submit an Amex Concierge request has changed. It is now platinum@concierge.americanexpress.com.
Jarrod West
April 02, 2021
Hi Josh,
Thank you for pointing that out! I’ve just updated the post.
John
April 10, 2021
Concierge services are overhyped.
I think it is a misrepresentation to say they can secure reservations at restaurants that are booked or tickets to shows that are booked…they are no more successful than the individual as I have never had them assist with those as their reply is always that there is no availability! I would be curious what their success rate actually is for obtaining reservations above and beyond what we can do online ourselves.
ROSE ANN
September 08, 2021
WE BOOKED OUR FLIGHT TO PBI FROM EWR WITH OUR AADVANTAGE CARDS.
ARE WE ENTITLED TO A CHECKED BAG EACH? THE CONFIRMATION THAT I RECEIVED ONLINE DOES NOT SPECIFY THIS BUT WE WERE TOLD THAT WE WERE ENTITLED TO A CHECKED BAG EACH. LOOKING FORWARD TO HEARING YOUR ANSWER. THANK YOU.
Christine Krzyszton
September 10, 2021
Hi Rose Ann. If you have a Citi AAdvantage World/World Elite Mastercard or Barclays Aviator cards linked to your AA frequent flyer number and are flying on an American Airlines domestic flight, you would each have a free checked bag. The number of traveling companions who receive a free checked bag varies by card.
Mike
September 21, 2021
There is always a 20 – 45min wait to get someone on the phone. With the Citi Prestige Concierge service you had the option to send an email and the wait times are much shorter. So far I have called 3 times and always hang up because I have to continue working
Taylor
October 27, 2021
Platinum concierge has been nothing but headaches for me. Never able to get me anything that the general public can’t secure with a google search. Unresponsive over email, long wait times on the phone. The platinum card is great for many reasons but the concierge is not one of the reasons.
Kathe
March 10, 2022
Platinum Concierge no longer allows email contact. It’s a phone call only. They will email you, but you cannot email them.
Jarrod West
March 10, 2022
Hi Kathe,
Correct – it states that in our post under the Hot Tip.
Scooter
February 15, 2023
Just off the phone with Platinum Concierge looking for an Arsenal ticket in London. After about five minutes, the agent, who was very nice, came back on the line saying they needed a login and password which they don’t have so there wasn’t anything they could do. I asked what she was talking about and was informed that she went to Google and looked up the match and found a website. On Google. So much for the mystery of the Platinum Concierge…It’s Google. Save yourself some time.
ME
March 21, 2023
LOL
Vincent
July 10, 2023
Overrated. I just contacted Amex Concierge Services to see if they can send someone to pick up my lost baggage in London Airport (LHR) and they said they did not do that at all. I don’t how the guy in this article was able to get someone to pick clothes and deliver to the bathroom for him to change.
Any thoughts or questions? Comment below!
Email needed if you'd like comment updates. It will NOT be published.
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