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202 comments
Walid
August 21, 2019
The worst bank ever, don’t deal with them because they have the worst customer service and they will close your account for no reason. You will regret the moment you deal with Synchrony.
Doug
August 25, 2019
This “bank” is a scam. They will give you credit, and without reason, will lower your credit score by decreasing your available credit so they can charge you more interest. It’s a scam.
Nostradamuz
September 16, 2019
Synchrony Bank issues about 190 credit cards, including store cards.
sean
October 25, 2019
I fell behind on one of my cards and they closed two accounts and dropped all my credit limits because of one month accident as I was switching bank accounts, I was late on the accounts and I get massively punished by dropping my credit limit which dropped my credit score A LOT!!! taken over a year now and still my credit is not up to where it was before… sucks!!!
Michael McHugh
October 25, 2019
Thanks for letting us know Sean. Hopefully you’ll be able to improve your credit score in the coming year.
Gaspar
November 06, 2019
Synchrony Bank keeps increasing my credit limit, I guess that happens when I buy something from Google and then pay it off and then buy something else and pay it off again. So far I have a good experience with synchrony bank.
Steve
November 09, 2019
You have to watch out doing online bill payments with this bank, at least if you have a bank account with Chase. I’ve had several occasions where they’ve pulled the money out after 9 PM, and the drafts do a hard post to your bank account that night. Therefore, unless you’re not already in bed and are looking at your text and email low balance alerts, you have no idea you’re getting ready to overdraft. Chase will then post the largest drafts first causing anything less that was originally covered by your balance to also overdraft. I’ve overdrafted several times because of this.
Synchrony will also destroy your credit by automatically closing accounts not used in the last twelve months.
J. Jones
December 08, 2019
I agree we should file a class-action suit. The same issues that you all have had, I have also. This bank will close your account for no reason, or they will lower your credit limit for no reason. They will not even let you know that they are doing this. I have never missed a payment, always paid on time, and even paid off balances early on the following cards:
Amazon credit limit $ 650.00 dropped my limit to $100.00
TJMaxx credit limit $1450.00 dropped my limit to $450.00
Belks credit limit $1,500 dropped my limit to $400.00
Old Navy credit limit $ 1250 dropped my limit to $ 450.00
Walmart credit limit $1,500 dropped my limit to $1,100.00
Ashley Furniture credit limit $1,500 closed my account
I paid off my cards and will never use them again, with the exception of Walmart because Capital One services this account now. I very upset about this because I have worked really hard to build my credit, all to have sets back like this!
Richard
December 10, 2019
Synchrony bank cannot be reached. I’ve been trying to reach their fraud department for 4 days, and it doesn’t matter what time of day it is, I always get a recording telling me they are closed and to please call back during normal business hours. Who knew that 8 am on a Friday, 10 AM on a Tuesday, and noon on any workday is NOT during normal business hours? Get your crap together Synchrony!
Trish
January 02, 2020
My trouble started with Synchrony Bank as soon as I bought my home. I was never late on any of my payments on my credit cards with Synchrony bank. Two of them had a zero balance. But after I bought my house they started lowering all my balances citing because of the balance on my home. I just bought it like less than 6 months ago so of course the balance owed on my house was high. My daughter paid her balance off on two of her cards and then they closed her accounts. My Walmart account they sold to Capitol One. I say they’re in some kind of trouble and are just liquidating accounts. But its hurting people’s credit with what they’re doing. It’s not if you miss a payment, they are lowering credit amounts and closing a counts that are in good standing and selling off others. I think they are in some kind of trouble and I for one am paying off my accounts with them and will never do business with them ever again. They and Wells Fargo are sheisty.
Bitholov
January 04, 2020
Mr. Spencer your list is incomplete. Synchrony Bank issues more credit cards.
Kimberly Scott
January 20, 2020
They are the worst and most unscrupulous credit card company out there, don’t fool yourself!
Andrea H.
January 26, 2020
Because of your list, I applied for a card that I would actually use. I’m rebuilding my credit and this article was very helpful!
Exposing the truth about Synchrony
February 01, 2020
Synchrony bank will close your account if there is no activity for 6 months and you have a zero balance.. This happened with my Walmart Gas Card and JCPenny card. I had always bought Christmas with my JC penny card and paid it off withing months later. I was shocked when I went into a JC Penny store 8 years ago only to find that my card was cancelled for non-use. I have NEVER SHOPPED at JCPenny’s since. Kohls has always treated me rights. They have been getting my business every since.
With regards to my Walmart Gas Card. I have never used Walmarts gas again once my account was also closed due to several months of non-use. There was never an advance notice to say that if you don’t make a purchase soon, we are pulling the plug. Synchrony needs to take a good look at the definition of customer service and loyalty. Or maybe, they just don’t care.
Ray
May 21, 2020
Couldn’t agree more, they are the worst. They will close your account for no good reason even with perfect payment records. I would never even open to apply for a Synchrony card again. Capital one and others are so much better ant handling customers’ needs. Avoid Synchrony at any cost. They are good for nothing.
KevinC
May 28, 2020
Used to have the following with this lot:
Care Credit
Rooms to Go
Car Care
Amazon store card
PayPal credit
Every single one closed on 5/21. All used in the last 6 months, all had a low balance around 4%, all paid on time. How do I know they were all closed? My credit monitoring service. Not them.
Moral of the story is this: Avoid Synchrony like the plague/Covid.
That said, sometimes you can’t avoid them – case in point is PayPal as that was not Synchrony – they acquired PayPal Credit.
Eva Angsuco
June 22, 2020
Until they close all your accounts for no reason. Many of mine had zero balances, high credit limits. Always paid in full unless I took advantage of their special financing.
TimD
September 04, 2020
Anyone ever try emailing the ceo of synchrony…margaret.keane@synchronyfinancial.com
Lalith Abeyratne
September 05, 2020
Please do not use this bank at all, they will crash your credit. I will never do business with this bank and the people who use this bank. They are very bad people.
Rose Bud
September 12, 2020
I have just started experiencing the same issue with Synchrony bank. I have several credit cards with them with zero balance. I received a letter stating they closed my Lumber Liquidators credit card again for bogus reasons listed and I had a zero balance on the card. I have purchased $20,000 worth of flooring using the card and paid them off right away. The LL store actually pushed the card on me when they were having specials. I am not blaming LL as it was me that said yes to the card. I started doing some research online and found out some alarming things that I am going to contact our state political representatives about as I believe the same thing is going on with Synchrony Bank and its card members as what happened back in 2012 and the IRS. Do some research and you will find out what I found out. By Synchrony Bank closing the card it will put a bad mark on your Credit Score. That is horribly wrong and a very bad practice. They are doing this for a reason and its not a good one.
CoCo
November 10, 2020
I thought I was the only one going through something with them, I have several cards with them, I had a stellar credit payback rating of 100% I missed one payment and they charged me a lot of interest. Once my cards closed out they were still charging me. I didn’t/don’t know who to go to, to complain except the BBB.
Very Happy Customer
November 13, 2020
I absolutely love Synchrony Bank! I have 10 of their credit cards — never once had a problem! I get more credit card increases than any other carrier (Capital One, Discover, American Express, Citibank, etc.). Yes, I too had a couple of their cards canceled once (JC Penney, Chevron), however, that was due to inactivity. Any credit card issuer will do that! Once, when I accidentally missed a payment on Amazon, they simply waived the fee — that was it. My credit utilization is only 2%. That helps me tremendously! All these horror stories I am reading above, I simply cannot relate to! Synchrony Bank has been an absolute delight to deal with! Some of you, who max out your cards, miss payments, then gripe about it, you get what you deserve! It is just the truth! All this baloney about class action lawsuits — get real people! It is laughable! You are all NOT victims! Wise up!
TruthbeTold
November 25, 2020
Lol there are 1000’s of bad experiences with Synchrony, in fact, do your research, please. They use to be GE capital which was sued for discrimination as well as other sketchy practices which brings us to the now. Walmart sued them because they were basically dishonest with their customers. You either work for them or have serious issues thinking that all these people are lying. I hope what is happening to all of them will not happen to you but give it a few months and we shall see. Unless of course you’re one of their awful customer service representatives OR employed by them. I truly hope a Class Action Lawsuit comes up against this company because they are in fact hateful and ruining people’s credit left and right as you can tell by the comments and this isn’t a new thing!!! They have been doing it for YEARS!
D Fox
November 19, 2020
I had several synchrony cards. I have paid them off in full every year. They recently closed all my cards because of an algorithm said I might be a risk of not paying? I have never been late on any cards. Several of the cards had a zero balance too.
Synchrony Bank HATER
April 18, 2022
Synchrony Bank is the worst bank in the world!
Denver Mom
March 01, 2021
Last month (Feb 2021, I spent about $120 on my Amazon Store Card. I paid in full two days before the due date of 2/10/2021. The statement printed $0 balance on 2/15/2021. Synchrony reported a $0 balance on 2/18/2021. Then I spent about $400 on the card, and do you know how they rewarded me for always paying early and in full? They reported my current spending to the Credit Bureaus! Ten days after the bill closed, and one week after the $0 balance report, they re-reported my current charges. Those charges have not been billed yet, so the Grace Period to pay in full won’t even begin until 3/15/2021 and those charges are not due until 4/10/2021! But on 2/25/2021 they reported new charges that I just made on 2/21/21, 2/22/21, and 2/23/21. What are they up to? Do the bureaus really need to know that I bought a few things at Amazon before those charges are even due? Is this their way to punish me because I get 5% cash back on this card and never pay any interest? Seriously, these guys act like a crime syndicate.
kimberli neeson
April 19, 2021
I agree with everyone else. Credit Karma sent me some emails and I went on there and I saw that 5 of my accounts from Synchrony Bank were closed. Two of them Lowes and Belk Mastercard I still had a balance on them. I didn’t get a warning about them closing the accounts and I had never missed a payment. The cards that have a balance, I am contemplated not paying them since they closed them. They have too much power.
Lynn Fields
May 02, 2021
Every horror story I read above is exactly what has happened to me. I paid off 4 of my big accounts, Amazon, Sam’s Club, QVC, and PayPal. Started to pay my monthly bills, checked in on my BP gas card, account closed. There has been a 0 balance for 2 months, I went around for 30 minutes until one “person” I use that word very loosely, said you will be getting a letter in the mail, and repeated that after every question I asked. I proceeded to the next account, the same thing…round and round I went for 4 hours. Finally, a wonderful lady knew what had happened, it all stemmed from my Sam’s club card that I had a business check paying the balance off, told the girl in Sam’s that it could not go through as an EFT, she said “oh that doesn’t mean anything”, scanned it gave me my paid receipt and the check back. When I got home I called the number on the back of my card and told the man what just happened, he said: “no problem, just give me the routing number and account number”…All Done. Three days later I get a call saying my account is blocked due to that check not clearing, I explained all that had happened, she said “put the check in the mail, it should arrive before your due date.” Don’t know if that payment ever arrived but now I have not 1 account closed, I have 4 more and I am sure there will be others to follow with all the reviews I have just read. My BP account I have had for over 27 years. Closed without a word…needless to say, I am very angry with Synchrony…beware people.
Thomas L Guenther
May 13, 2021
Do not get a Synchrony Bank credit card for any reason! They will all of a sudden close your credit card, without any prior notice, based on your credit score only. I kept my payments current and even paid off large balances early but that made no difference. Their computer just decided to close my account because my credit score dropped below their threshold limit. I repeat do not apply for or accept a Synchrony bank credit card!
TruthIs
July 14, 2021
In five simple words and then some, stay away from this bank!
I had several cards with them since 2014 and always paid them off and on time. Then, Covid happened and they panicked. They closed all my cards except for the one with the highest interest rate. So, I did them a favor as they did for me and at least called them and not like how they did me on mute, to cancel the remaining card. My credit score is nearly 800+, so I don’t know what their problem is. The same happened to my daughter and a co-worker who had cards with this bank. Like me, they were puzzled and didn’t understand why some, not all credit cards were closed without notice.
Again, stay away from Synchrony Bank, as well as all their financial dealings. Trust me, you will thank all the negative reviews written here and abroad! It is something sinister about their practices, but I can not put my finger on it. At least I can try to save someone else from disappointment.
Whit
August 09, 2021
Synchrony is the worst credit card company I’ve dealt with. I currently hold cards from Chase, Citi, Bank of America, and Amex, for many years on each, and with no problems with any. But when Synchrony recently offered me 2% cash-back, I figured why not go for the extra half a percent. They gave me a card claiming a $14,000 limit, but by the time we’d made our 5th charge (totaling well under $1000), they started blocking charges. After calling them and clearing that up, it was only another half-dozen charges before they started blocking again. No notice from them either time. Responsible firms call or email or text when they question a charge. Not Synchrony.
Their phone support is slow, stupid, rude, and barely speaks English. Their website is only half functional. When asked why no contact when they questioned charges, their line is “We’re only a phone call away.” Right, I’m in a checkout line, they’ve with no warning blocked a charge at the grocery store, and I’m to spend 15 minutes on hold phoning them?
Bev
October 08, 2021
This needs updating again. I believe a couple of the above have changed – but I don’t remember off the top of my head. I do know that there is a Walgreens card that needs to be added – a store card & a Mastercard.
William Travis Smithdeal
November 09, 2021
Synchrony does play the credit trick and they do pull Soft checks using a third party. Just had it done to me. TransUnion confirmed this. Although Synchrony sent me a letter saying that they used TU to pull my credit, they did not. Lying, dishonest company with customer service no better than a bag of garbage.
Steve Flecker
November 30, 2021
I had a card with this bank that was opened on 6/28/10 for a purchase through Discount Tire with a balance of $872.00. The card was paid off on 3/17/11 and the account was closed 4/16/15. This account was used just one time. On 9/30/20, I returned to Discount Tire and paid cash to have my tires rotated and balanced. On 12/26/20 Synchrony bank on behalf of Discount Tire ran my credit report. I found this out when I ran a personal check of my credit on 1/21/21. Since I had not applied for credit I called the bank and asked how they had the authority to run a credit check on me. They sent me a letter dated 2/5/21 claiming they ran the check off the credit app I had submitted 6/28/10. If that is the case then they are in clear violation of federal law. There was no current application for credit pending. This also begs the question as to why after all the years and just shortly after my visit to Discount Tire did my name pop up for a credit check for Discount Tire. My opinion is that there is collusion going on between the two entities.
T. Nicole
March 22, 2022
I’m new to synchrony as of 2022. I opened up a Care Credit account to pay for an expensive dental procedure. It’s been 2 months and I’ve since paid off 90% of the credit utilized, and was in the process of making the final payment to zero out my balance-but this thread has me scared to do so! I’m realizing a lot of people were punished for paying off balances early/in full…only to have their accounts closed or limits reduced which hurts their credit! How is this legal? Why do so many with the same experience of being punished credit-wise for doing the right thing? I cannot believe this.
Luminarc
April 10, 2022
Great post. Very informative. Thank you. I’m very happy customer.
J. Ann
August 16, 2022
Synchrony purposely failed to bill me for my accounts with JCPenney and Lowe’s so they could collect a late fee and interest. When I called to complain, they dropped the late fee, but tried to blame the no billing on the postal service. Each time I talked with a customer service rep, he or she obviously read from a script. I cancelled the Penney’s card. I only use my Lowe’s card for big purchases a few times a year, so I am tracking my charges on line, then go to the store to make payment. I wrote a detailed letter to Synchrony stating if the failure to bill happened again I would contact the BBB and my state’s attorney general fraud division. I received an obvious form letter in return. I will never open another card with Synchrony. I am trying to retain the Lowe’s card because the discount is so helpful (which I pay off in full before interest accrues) when making a large purchase.
Lillie Cavazos
October 17, 2022
Please provide a number to call Synchrony Steinmart to pay my account.
Jarrod West
October 17, 2022
Hi Lillie,
You can contact Synchrony customer service at 1-(866)-419-4096.
Hector Valdez
February 01, 2023
February 2, 2023, I have Verizon and Sam’s Club under Synchrony Bank. So far so good. No complaints. I hope we continue this relationship. I hope my accounts don’t close out of nowhere.
Amanda L Valdez- Jones
February 13, 2023
How do I add a card user to my account and more benefits?
Christine Krzyszton
February 14, 2023
Hi Amanda. To inquire about benefits for your specific card, you can access the material you received with the card, log in to your card account online, or contact the issuer via the number on the back of the card. You may be able to add a user in your online card account or by calling the same number.
Designedby the Boss
July 04, 2023
Thanks for sharing valuable feedback, I read your Article!
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