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Cathay Pacific and its Asia Miles program has many ways to earn miles and some high-value redemptions. While the program is more nuanced than other award programs, this article will cover everything you need to know on how to redeem your Asia Miles.
Asia Miles can be transferred from Amex transfer partners, Citi ThankYou Rewards, and Capital One Miles at a 1:1 rate, or from Marriott Bonvoy at a transfer rate of 3:1.
Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)
Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 90,000 points with the Amex Gold card. The current public offer is 60,000 points. (This targeted offer was independently researched and may not be available to all applicants.)
You can earn Marriott Bonvoy points and transfer those to Cathay Pacific Asia Miles at a transfer rate of 3:1. Plus, for every 60,000 Marriott points that you transfer, you’ll receive an extra 5,000 Asia Miles bonus.
Synchrony Bank offers a co-branded Cathay Pacific credit card that allows you to earn Asia Miles from your credit card spend.
In this article, we’ll cover some of the best ways to redeem your Asia Miles for maximum value.
Note: Many of these redemptions reference the award charts, which are found in the Cathay Pacific Asia Miles Award Chart section and further explained in the Award Redemption Rules below the redemption options.
Over the years, many award sweet spots from Asia Miles have been devalued. Fortunately, there are still loads of ways to extract amazing value from Cathay Pacific’s frequent flyer program.
In the midst of Asia Miles lies the Oneworld multi-carrier award. Simply put, this award redemption allows you to book round-the-world trips for a huge bargain.
It’s a personal favorite of many points travelers, and it actually represents one of the top ways, if not the top way to spend your Asia Miles.
There are a couple of rules you’ll have to follow and keep track of, but once you do so, you can spend tons of time dreaming about visiting tons of countries all on 1 ticket!
The rules are at the end of this guide, but the major talking points of Oneworld multi-carrier awards are:
Here are a couple of epic trips you can take for super cheap!
This entire itinerary costs 210,000 Asia Miles, and it includes many of the best international business class products!
Considering this whole itinerary would cost 428,000 Asia Miles if each segment was purchased separately, you’re looking at a ~51% savings of your miles.
If you think this is phenomenal, just check out another example itinerary you can take:
All in all, this entire itinerary prices out to 210,000 Asia Miles. If you booked each ticket separately, you’d pay 400,000 miles. This represents a savings of around ~48% of your hard-earned miles.
You’re pretty much limited only by your imagination and the Asia Miles routing rules, but you can truly generate some of the craziest flight itineraries out there thanks to Asia Miles.
Once you’ve searched for award availability and found flights for all your segments, you’ll want to phone up Asia Miles to reserve your flights.
Cathay Pacific flies nonstop to Asia from a number of U.S. destinations, which makes finding award availability to Asia much easier than with other airlines.
With 110,000 Asia Miles, you can book a one-way first class flight from the U.S. to Hong Kong (HKG). as long as it’s between 5,001 miles and 7,500 miles in distance. Anything longer than 7,500 miles will be priced at a higher 125,000 miles in first class.
Some examples of flights less than 7,500 miles are:
If you’re looking to save some miles, consider business class, which only requires 70,000 Asia Miles one-way.
These routes cost 125,000 miles in first class and 85,000 miles in business class each way:
Hot Tip: If you’re interested in more options, don’t miss our piece: The Definitive Guide to Cathay Pacific U.S. Routes [Plane Types & Seat Options].
You can search for award space on the Cathay Pacific website, which is where you’ll also book the ticket.
We recommend using the Qantas or British Airways website to find award availability first, then use the Cathay Pacific search engine to confirm the availability that you found on the other websites.
Taxes and fees for a one-way first class flight will be around $93.
Need help booking an award ticket? See our step-by-step guide for booking Cathay Pacific first class.
How does seeing the sights of Hong Kong prior to flying to Europe in Cathay Pacific first class sound? Well, not only is this possible with Asia Miles, it actually costs the same as if you were to fly from the U.S. East Coast to Hong Kong in first class!
What we mean is that these 2 itineraries are the same price:
Even though this seems extremely odd, it’s a loophole that we can optimize. By intelligently planning a stopover, you can visit 2 countries for the price of 1, and enjoy nearly double the flight time in Cathay Pacific first class!
Sound too good to be true? Book quickly!
Qatar Airways Qsuites consistently receives rave reviews, and with Asia Miles, you can experience the suite yourself! To learn more about the Qsuites experience, check out our review of Qatar Qsuites on a Boeing 777.
With 75,000 to 90,000 Asia Miles, you can book a one-way business class flight from the U.S. to Doha (DOH).
Hot Tip: The huge downside with this redemption is the fuel surcharges, so it’s important to keep these in mind because it significantly affects the value of the miles you’re using.
Here are some of the nonstop QSuites flights that cost 75,000 Asia Miles:
Here are some of the nonstop QSuites flights that cost 90,000 Asia Miles:
Search for Qatar award space on either the British Airways or Qantas website. When you’re ready to book your award flight, you will need to fill out the Flight Award Request Form.
Taxes and fees for a one-way business class flight will be around $618.
The A380 is a dying breed of aircraft. One of the best ways to see what flying on the A380 is like (it’s an experience, we assure you) is to try Qatar Airways’ A380 first class product.
Qatar Airways will be retiring half of its A380 fleet, so the routes on which first class is offered will be dwindling over time.
Our very own Greg Stone reviewed the nonstop flight on the A380 in first class from Sydney (SYD) to Doha (DOH) and wasn’t terribly impressed, but others have given it high marks.
You can fly from Melbourne (MEL), Perth (PER), and Sydney (SYD) in Qatar Airways’ A380 superjumbo. Here are the routes we’re talking about:
Instead of flying to London (LHR), you can also fly to Paris (CDG) or Frankfurt (FRA) aboard Qatar Airways’ A380.
On all of these routes, you can book this product for 135,000 miles in first class. Business class is cheaper at 90,000 miles. The total time you’ll spend aboard this flight will be around 25 hours.
Iberia is the flag carrier of Spain. Also a Oneworld partner, you’re eligible to book award flights using Asia Miles. Unfortunately, you can only book round-trip flights. You can also book Iberia business class segments in multi-carrier awards, but no one-way flights as standalone itineraries.
Still, you can find great deals from Central/East Coast U.S., which includes airports like New York (JFK), Chicago (ORD), and Miami (MIA). These particular flights cost only 100,000 Asia Miles round-trip in business class. If you wanted to fly in economy or premium economy, it’d cost 50,000 miles and 70,000 miles respectively.
Looking to fly from the West Coast? It’s significantly more expensive at 150,000 miles round-trip in business class, 80,000 in economy, and 100,000 in premium economy.
Here are a couple of great example flights you can snag:
Ever wanted to visit one of the oldest civilizations ever? Jordan, which has habitation evidence of at least 200,000 years old, remains one of the world’s most historically, culturally, and even religiously most significant places in the world.
Jordanian architecture and food are among the top highlights of this Middle Eastern country. Royal Jordanian Airlines offers comfortable B/E Aerospace Diamond seats in a 2-2-2 configuration. While not cutting edge, the service itself tends to be good.
For a one-way flight in business class, you can expect to pay 75,000 Asia Miles. The same flight in economy is 40,000 Asia Miles.
Here are some great example routes you can take:
As we know, some frequent flyer programs can book award seats before others. This is definitely the case with Cathay Pacific Asia Miles. Where American Airlines only books up to 331 days before departure, Cathay Pacific Asia Miles opens up award bookings up to 360 days before departure.
The advantage of this is that you can reserve award seats using Asia Miles up to 29 days earlier than AAdvantage members.
British Airways opens up award seats 355 days before departure, which is only 5 days later than Asia Miles, but the redemption prices are often egregious, especially in premium cabins.
Flying transatlantic on one of the 3 major U.S. airlines is a flight most frequent travelers have experienced. What you may not have considered is using Asia Miles to book this flight.
With 50,000 Asia Miles, you can book a one-way American Airlines business class flight from the Central/East Coast U.S. to Europe. West-coast flights run more expensive at 75,000 Asia Miles.
Equally valuable alternatives from Central/East Coast America are to book either an economy flight with 25,000 Asia Miles or a first class flight with 75,000 Asia Miles one-way. If you’re involving the West Coast U.S., you’ll pay 40,000 Asia Miles in economy and 120,000 Asia Miles in first class.
Hot Tip: First class award availability may be hard to find. Consider using the Qantas, British Airways, and American Airlines search engines to find award availability.
Examples of nonstop American Airlines flights include:
When you are ready to book your award flight, you will need to fill out the Flight Award Request Form.
Taxes and fees for a one-way business class flight will be around $28. We recommend calling Cathay Pacific to confirm the taxes and fees, as the website does not provide this information for American Airlines flights.
Oneworld partners American Airlines (AA) and LATAM offer a number of nonstop flights from the U.S. to South America.
With 50,000 Asia Miles, you can book a one-way business class flight from the U.S. to southern South America.
Another option is to use 75,000 Asia Miles to book a one-way first class flight from the U.S. to Brazil.
Hot Tip: American Airlines flies several nonstop first class flights to South America from Dallas (DFW), New York (JFK), and Miami (MIA) to São Paulo (GRU).
Examples of nonstop business class flights on AA or LATAM that you can book from the U.S. to South America include:
Search for AA and LATAM award space on either the British Airways or Qantas website.
Based on a recent search, AA business and first class award space didn’t show up on either the British Airways or Qantas website. Also, LATAM nonstop flights didn’t show up on either the British Airways or Qantas website (for more information on finding award space on these partner airlines, check out our guide to searching for Oneworld Alliance award space).
If you’re having trouble finding business or first class award space, we recommend using ExpertFlyer.
When you’re ready to book your award flight, you will need to fill out the Flight Award Request Form.
Taxes and fees for a one-way business class flight will be around $28. We recommend calling Cathay Pacific to confirm the taxes and fees, as the website does not provide this information for American Airlines or LATAM flights.
American Airlines flies nonstop to a number of destinations in Asia, which makes this redemption great because it’s a long-haul flight.
With 120,000 Asia Miles, you can book a one-way first class flight from the U.S. to Asia.
Hot Tip: While 120,000 miles is quite a few miles, the cash value of this flight is extremely high, making this a great value from a cents-per-mile perspective.
American Airlines flies nonstop first class from both Los Angeles (LAX) and Dallas (DFW) to Hong Kong (HKG). The Los Angeles (LAX) flight costs 120,000 Asia Miles in first class, while the Dallas (DFW) flight costs 135,000 miles.
Search for American Airlines award space on either the British Airways or Qantas website. Based on a recent search, AA business and first class award space didn’t show up on either the British Airways or Qantas websites.
We recommend using ExpertFlyer if you’re unable to locate available award space.
Taxes and fees for a one-way first class flight will be around $247.
Need help using AA miles? See our best ways to redeem AA miles.
You might be extremely hesitant to fly British Airways because of the high taxes and fees imposed on flights.
What’s unique about this redemption is you can fly British Airways with a reduced number of taxes and fees.
With 50,000 Asia Miles, you can book a one-way business class flight from the Central/East Coast U.S. to London. That number increases to 75,000 for West Coast flights.
Another interesting option is to use 75,000 Asia Miles to book a one-way first class flight to/from Central/East Coast U.S. If you want to book from the West Coast, the price is a steep 120,000 Asia Miles.
Examples of nonstop British Airways flights include:
You can search for award space on the Cathay Pacific website, which is where you will also book the ticket. We recommend using the Qantas website to find award availability first, then use the Cathay Pacific search engine.
Taxes and fees for a one-way first class flight will be around $247. We recommend calling Cathay Pacific to confirm the taxes and fees, as the website doesn’t provide this information for American Airlines flights.
Need help booking an award ticket? See our step-by-step guide for booking British Airways business class.
Qantas offers a great way to fly on a long-haul flight to Australia. What tends to be the main downside when flying Qantas is the fact that award availability in a premium cabin is hard to find.
Starting from 75,000 Asia Miles, you can book a one-way business class flight from the U.S. to Australia. It increases all the way up to 90,000 Asia Miles.
Here are a couple of great example routes:
Another option is to use 120,000 to 135,000 Asia Miles to fly one-way in first class.
Hot Tip: Don’t use Qantas to search for award availability if you’re booking with Asia Miles. Instead, use a Qantas partner such as British Airways or Alaska Airlines to search for Qantas partner award space.
You can search for award space on the Cathay Pacific website, which is where you will also book the ticket. We recommend using the British Airways website to find award availability first and then use the Cathay Pacific search engine.
Taxes and fees for a one-way business class flight will be around $423.
Need help booking an award ticket? See our step-by-step guide for booking Qantas business class.
Cathay Pacific made a number of changes to its award program over the years, which makes it important to read through the General Conditions to understand what is allowed.
Asia Miles is the frequent flyer program of Cathay Pacific. The airlines are part of the Oneworld alliance and have individual partnerships with airlines outside of the alliance such as Air China.
Cathay Pacific’s airline partners include the Oneworld alliance:
| Alaska Airlines | Malaysia Airlines |
| American Airlines | Oman Air (joining in 2024) |
| British Airways | Qantas |
| Cathay Pacific | Qatar Airways |
| Fiji Airways (Oneworld Connect Partner) | Royal Air Maroc |
| Finnair | Royal Jordanian |
| Iberia | S7 Airlines (temporarily suspended) |
| Japan Airlines | SriLankan Airlines |
Non-alliance airline partners of Cathay Pacific include the following:
| Non-Alliance Airline Partners | |
| Air Canada | HK Express |
| Air China | LATAM |
| Air New Zealand | Lufthansa |
| Austrian Airlines | Shenzhen Airlines |
| Bangkok Airways | Swiss International Air Lines |
| Gulf Air | |
The Asia Miles program uses distance-based award charts that are driven by the trip distance, cabin class, and airline that is used in your itinerary.
The award chart below applies when flying Cathay Pacific only.
To determine your award, use the actual distance flown one-way between your origin and destination. If there are multiple segments involved, sum the distance of the inbound and outbound segments.
If you want to book a round-trip award flight, you will double the number of miles shown in the award chart.
The Asia Miles program uses a different award chart when you’re flying Oneworld airline partners.
For the Oneworld multi-carrier award (round-the-world trip), the chart below is used when 1 of 2 conditions applies:
The miles required in the chart are for multi-carrier awards on Oneworld.
The Great Circle Mapper is a helpful tool in calculating the approximate mileage between airport codes.
Hot Tip: Asia Miles members can now book using Miles Plus Cash to book any seat on any flight (including partners) starting at 5,000 miles.
Cathay Pacific, British Airways, Qantas, Qatar Airways, Finnair, Alaska Airlines, and Iberia offer instant redemptions online. If you want to fly another partner airline, you must use the Flight Award Request Form.
For more complex itineraries, we recommend calling the Asia Miles U.S. office at 866-892-2598 or by calling the Hong Kong office at +011-852-2747-3838 on a landline.
When you call, it’s important to have all details related to the flight(s) that you want to book so the agent can locate your award flight.
Since some partner airlines can’t be booked online, we recommend using the websites below to search for award space.
| Airline Flights On: | Where To Search for Award Space: |
| Aer Lingus | United, or call Cathay Pacific |
| Air Canada | United, Aeroplan, ANA |
| Air China | United, Aeroplan, ANA |
| Air New Zealand | United, Aeroplan, ANA |
| American Airlines | American Airlines Saver Awards, British Airways, Qantas |
| Austrian Airlines | United, Aeroplan, ANA |
| Bangkok Airways | Must call Cathay Pacific |
| Finnair | American Airlines Saver Awards, British Airways, Qantas |
| Gulf Air | Must call Cathay Pacific |
| Japan Airlines | British Airways |
| Lufthansa | United, Aeroplan, ANA |
| Malaysia Airlines | British Airways |
| Royal Jordanian | American Airlines Saver Awards, British Airways |
| S7 Airlines | British Airways, Qantas |
| Shenzhen Airlines | United, or call Cathay Pacific |
| SriLankan Airlines | British Airways, Qantas |
| SWISS International Air Lines | United, Aeroplan, ANA |
Asia Miles has indicated different award redemption rules depending on which award chart you’re using for redemption.
For the Cathay Pacific award chart, here are a few of the most important rules:
Round-Trip Flights
When you’re using the Oneworld Partner Award chart, the previously stated rules do not apply. Here are Asia Miles’ Oneworld Multi-carrier award conditions:
Cathay Pacific’s Asia Miles program provides incredible value once you understand the award charts and program rules. The best way to use your Asia Miles for maximum value is to fly long-haul flights in a premium cabin, especially on multi-carrier awards involving round-the-world travel.
The program offers several great ways to earn Asia Miles, including transferring points from American Express Membership Rewards, Citi ThankYou Rewards, Capital One Miles, and Marriott Bonvoy!
The information regarding the Marriott Bonvoy Bold® Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Marriott Bonvoy Boundless® Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
The information regarding the Cathay Pacific Airways Visa® was independently collected by Upgraded Points and not provided nor reviewed by the issuer.
For rates and fees of The Platinum Card® from American Express, click here.
For rates and fees of the American Express® Gold Card, click here.
For rates and fees of the Marriott Bonvoy Bevy™ American Express® Card, click here.
For rates and fees of the Marriott Bonvoy Brilliant® American Express® card, click here.
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Stephen is an established voice in the credit card space, with over 70 to his name. His work has been in publications like The Washington Post, and his Au Points and Awards Consulting Services is used by hundreds of clients.
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29 comments
David
March 04, 2019
Do you know why Asia Miles doesn’t seem to offer CX destinations like BKK for award? I can book US to BKK on CX on other award sites like American or Alaska. Seems like the closest you can get is HKG.
Michael McHugh
March 05, 2019
The CX site is difficult to maneuver, as I’m sure you know David.
I’d recommend finding award availability for your route elsewhere, and then call CX to search for and book the flight.
Paul
April 13, 2019
Using the AsiaMiles app or main website it’s not easy booking BKK from the US. You can easily book BKK on the Cathay Pacific main website. There is a way to do it on the AsiaMiles app and main website but it’s convoluted. I just use the Cathay website and it works fine.
Kristin Bunde
July 12, 2019
OK, I have 70K+ Citi Thank You points.
I am needing to book 3 passengers on a one way flight from Barcelona to Chicago but only have enough AA miles to cover 2.
Am I able to transfer the Citi TY Points to Asia Miles & book that 3rd passenger that way?
I only ask as all your examples mention one ways from US to elsewhere. Just want to be sure it works in reverse as well.
Stephen Au
July 12, 2019
Hi Kristin,
Yes as long as there is award availability you are good to go! Thanks for reading.
cindy
August 09, 2019
Thanks for all these great articles! I’m trying to maximize the Alaska miles I have for a trip to Asia and it seems like Cathay’s stopover option is a great perk. How would the miles work if the trip originated in SFO and wanted a couple of stops in Asia like Thailand and Vietnam. Would it be SFO- HK-Thailand and the return could be Vietnam-HK-SFO? just wondering if HK has to be a stop or if it could be Thailand-Vietnam-SFO for a one-way. If this were economy, would it be 30,000 one-way or would it be 42,000?
Andrew Kunesh
August 15, 2019
Hi Cindy, good question. You’d need to book SFO-HKG-BKK as a one-way on the outbound and Vietnam-HKG-BKK on the return. This is because Cathay doesn’t fly directly from Thailand to Vietnam, and you can’t combine partners on the same award ticket. This ticket would cost 30,000 Cathay points one-way in economy or 35,000 in premium economy. Thanks!
Teresita Isip
October 07, 2019
I Have 56,000+ Asia miles and I want to use for trips originating from Manila-Hong Kong-Boston in economy either one way or round trip and please advise how much miles will be needed for one way in economy and/or round trip on economy. There is always an available flight from Manila-Hong Kong-Boston,and I want to know how to go through applying for this trip using my mileage. Thank you so much.
Stephen Au
October 08, 2019
Teresita,
You can find the cost by visiting this link below and typing in your route. Be sure to type in a separate sector for each individual flight and select Cathay Pacific.
The economy cost for one-way tickets is 42,000 miles in economy and 84,000 miles round-trip in economy.
Nigel Pong
December 19, 2019
How and where to click to redeem the one world round the world ticket for Asia miles points?
Jarrod West
December 26, 2019
Hi Nigel,
Have you located availability for each of the flight segments you’d like to book? If so, you need to call their customer service team to book the ticket as it cannot be done online.
Grace
December 27, 2019
Is there anyway to find out the surcharge for the ticket in the Asia Miles portal? I don’t have enough points so it only show how many point I need but doesn’t know how much is the surcharge/tax/fee. Thanks!
Stephen Au
December 30, 2019
Hi Grace,
The easiest way to find out taxes and fees is to use the methods discussed in our articles on fuel surcharges:
/airline-fuel-surcharges/
MICHAEL WAN
December 28, 2019
Hi, Stephen,
I am so excited to see the phenomenal trip around the world in this article.
Los Angeles (LAX) – Madrid (MAD) on Iberia business class
Madrid (MAD) – Johannesburg (JNB) on Iberia business class
Johannesburg (JNB) – Sydney (SYD) on Qantas business class
Sydney (SYD) – Hong Kong (HKG) on Cathay Pacific business class
Hong Kong (HKG) – Dubai (DXB) on Cathay Pacific business class
Doha (DOH) – Los Angeles (LAX) on Qatar Airways QSuites
I tried to do the same in my Asia mile account. I have 100K+ points. But I got an error that due to system limitation, you can select max of 4 cities. In your example epic trip, you have 7 cities. How could it be possible?
Stephen Au
December 30, 2019
Hi Michael,
If you’re looking to book a RTW trip, you’ll want to call into Cathay Pacific Asia Miles after verifying that each leg is available. Thanks for reading.
MICHAEL WAN
December 28, 2019
Stephen,
Also I tried to redeem a simple trip in Asiamile site:
IAD to HKG, HKG to Cebu, Cebu to HKG by Cathay Pacific
Got an error that my itinerary is not eligible for Asia miles awards?
Stephen Au
December 30, 2019
Hi Michael,
The system might be rendering an error if you’re trying to back-track. The best way to do this is book 1 award as IAD-HKG-CEB. Then, book the other itinerary as CEB-HKG. Thanks for reading.
ben
June 12, 2020
Stephen, I don’t think the NYC – HKG – Tokyo one way awards work anymore. I tried searching on Asia miles and it says too many legs. no stopover allowed. which means NYC – HK – London won’t work either. please confirm?
Stephen Au
July 21, 2020
Hi Ben,
Both JFK-TYO-JFK and JFK-HKG-LHR with stopovers in TYO and JFK respectively still work.
You just can’t book them online — you’ll need to call Asia Miles to book this itinerary after finding award space.
Thanks!
Leo
January 02, 2021
This needs to be updated as some some of the award prices for Asia miles changed quite some time ago. Example: east coast is to London is 61,000 miles (no longer 50,000).
Andrew
January 16, 2021
Was able to book Auckland to Doha to Dallas for 90k miles in J. Entire trip in Qsuites (30+ hours). They definitely let you get creative with the routings. Most airlines would make you cross the pacific for that. I had to call though.
Joey
February 02, 2021
Is there any way to keep my soon expired 80,000 Asia miles? I used to travel often but due to the current situation, all plans have been canceled, and I’m not sure if I can make any travel plans in the near future. Is it worth it to pay thousands of dollars to extend the miles for another 3 years? That seems very expensive. I’m wondering if there’s any better way to keep the miles? Or can I transfer my asia miles to thankyou points instead? If so, will it expire too? Thank you.
Jarrod West
February 02, 2021
Hi Joey,
You cannot transfer asia miles into Citi ThankYou points. But you can keep your miles from expiring by doing any qualifying activity. That includes transferring points into your account, buying or spending miles. You could even purchase an item through the Asia miles shopping portal, where each transaction earns you miles and thus keeps the others from expiring.
Ren
November 30, 2022
Hi Steven – what’s the best way to search for available dates when booking online?
Jarrod West
December 01, 2022
Hi Ren,
Check out our ultimate guide to searching for award space.
Ea
January 29, 2023
If I don’t see anymore Qatar flights for the dates I have selected on AsiaMiles App does it mean that the award is no longer available ?
Can I still call in to AsiaMiles to manually book directly for Qatar flight which I do not see on the AM app ?
Jarrod West
February 06, 2023
Hi Ea,
Yes, you will need to call Cathay Pacific directly in order to have them book the award.
Ian
March 27, 2023
I have 780,000 points with Cathay pacific Asia Miles after transferring points from a credit card prior to Covid. During Covid Cathay ceased flying out of Australia and have since returned. I have attempted on numerous occasions to redeem flights without success. Last year, I emailed them asking 3 questions: 1. were there any redeemable flights anywhere in the world prior to the points expiring in April 2023? 2. if not could they extend the expiry date? 3. If no to questions 1&2 could they re-imburse the points to my card and the answers were no, no, no. They did send me a brochure indicating that I could purchase a pair of noise cancelling headphones, a neck cushion etc with the points which according to the website should cover 8 busines class flights each 7500+ miles. Last year I flew qatar business to Europe. had I used the Cathay asia miles the 780000 points would have contributed to less than 10% of the airfare.
Steve
July 02, 2023
Cathay’s current treatment of their Asia Miles is becoming fraudulent. Everyone should note and begin to call them out publicly on this. They promote a program that you cannot redeem as advertised. It is nothing short of dishonest. I have been trying to get a business class seat from HKG-JFK on ANY DAY for the remainder of the year and there is not a single one available. SIX months with no seats. Same goes for Jan-June 2024. Their business was decimated during Covid. They have far fewer flights operating now and this will only change gradually. Meanwhile they will not free up precious revenue seats for the mileage redemptions they advertise. We loyal customers that have accumulated many miles are screwed.
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