Alaska Airlines Review – Seats, Amenities, Customer Service, Baggage Fees & More

Worst airline ever. Absolutely ridiculous customer service and failure to plan. The flight was delayed by 12 hours for maintenance and the horrible management team informed us in increments of 1 hour. I’m in full support of safety but what maintenance takes 12-13 hours? Cancel the flight if the repair will take that long. Our flight time was only 1 hr. No consideration for the customers. Should have canceled the flight instead of delaying for an absurd amount of time. Extremely poor planning. The delay caused me to have to pay for an extra day of dog boarding, and the POS management team did not want to reimburse me… a poor excuse for an airline. Don’t fly with them.

I don’t trust this entire article after having my own experience. I can’t believe you have to pay $10 on a 5 hour flight for a dated iPad from them to watch movies. On Delta it’s free. Service was terrible. I gave Alaskan way too much credit reading a Forbes report and reports like this one. Somebody is slipping some money under a table. There’s no way they are the number one airline. Also, we had a connector with them, plane landed and sat on the runway waiting on a gate for 25 minutes, waited another 10 to de-board, and we were on the other end of the airport. Our next Alaskan flight decided to board early and had left us before we could even get off the other plane. The staff was incredibly rude to us, wasn’t even going to help us out basically just told us off and said it was our fault. They did nothing but talk down to us and belittle us. I’ve got a solid 50-60 flights under my belt with Delta. I know how to fly and I will not be told otherwise. Alaskan is awful. Not flying with any other airline but Delta. Delta helped us get home, thank goodness for them. Delta can run a company right, Alaskan don’t have a clue what customer service is.

The worst airline I ever dealt with. Being that it was my sister’s birthday, we had reservations to our destination (Maui) and scheduled to arrive in there by 2 pm. We approached the Alaska service desk at 5:30 am, 40 mins before our scheduled flight. As soon as the only agent at the counter-desk saw us approaching the counter, he rudely blurted out saying, “the gate is closed call customer service” as he raced passed us trying to evade us. My sister politely responded it’s only 5:30, our flight takes off in 40 mins. The agent/rep continued to be rude by asserting “ you needed to report here 2 hrs in Advance, the gate is closed” as he rushed off. My sister then asked him for the customer service # seeing that there was nobody else at the counter-desk. The agent then charged off and left us helpless alone. With time elapsing I managed to call Alaska airline’s service #1800-252-7522 that we were provided and the line was inactive. It is then that I resorted to contact my booking agent in hopes of getting Alaska airlines rep to assist us. My booking agent called Alaska airlines on my behalf via a conference call and Alaska was not willing accommodate us, period. Alaska airlines bluntly lied stating that there was no other flights flying to Maui that same day or the following day. We alerted the booking agency to convey that we were willing to be on stand by or connect to a different state as long as we reached our destination that day, but all was in vain. Alaska airlines in return stated that we needed to purchase a new flight itinerary all together. Keep in mind that I had insurance on my initial flight plus we were 3 passengers. I then inquired through my booking agent how will we be able to purchase a new flight itinerary when Alaska stated they were no other flights flying to Maui period. I never spoke with any Alaska airlines representatives, everything was conveyed via my booking agent to them and vice versa through the semi-conference call. I even alerted my booking agent to elaborate that we arrived 40 mins before departure. Domestic flights you’re normally instructed to report to the airport within 1 hr before take off, not 2 hrs in Advance like their agent was stating. Our reservation in Maui would be defaulted including hotel accommodations if we didn’t board the flight to Maui on 7/30/19, but Alaskan airlines did not care to assist us in any way. After 30 mins on the phone going back and forth with them through our booking agent; approximately at 6:12am, Alaska airlines stated the only thing we could do is file a claim before our scheduled flight takes off. Keep in mind our scheduled flight was due to take off within 2 mins at 6:15am. We were obligated to file the claim and up to now I have not heard from Alaskan Airlines. I just want my flight money refunded, I already lost a great deal of money due to cancelled pre-paid reservations in Maui scheduled for 7/30/19 for we were unable to reach our destination at our pre-scheduled time. If it wasn’t for United Airlines, my sister’s birthday and our trip would have been totally ruined. United worked tirelessly to get us in Maui on 7/30/2019 late evening after the ordeal with Alaska Airlines. We were also assured that Alaska Airlines did lie, for there were multiple flights flying to Maui on their database on 7/30/2019 and the following day.

Before Alaska and Virgin merged, Alaska was great. It has been downhill since and all I can say is they’re trying so hard to be a large company that they forgot how they got there. They’ve got the large company thing down now- super awesome to have bad customer service, bad in flight options (as compared to prior) and honestly a whole airline that no longer cares about their passengers.

Is an Imogen oxygen concentrator, portable, battery-operated permitted for a passenger with COPD?

Our party is booked 9/28/19 on BZN-SEA 2453 and then on SEA-HNL 983. Both are Alaska-Horizon flights. The reservations were not made at the same time. Will we be able to check our luggage in BZN directly to HLN? Can we have these treated as continuing flights so we don’t have to pick up luggage, check it and rush through security again in SEA after having gone through in BZN?

Wow, I have never been so underwhelmed in my life. This “first class” experience on Alaska between Honolulu and Portland was worse than most airlines economy plus.
Let’s start out by saying that their website clearly stating they “always have vegetarian options” then we find out, they don’t, won’t accommodate us and won’t refund us.
Then the plane, the seats were so old, they had to be from an old People Express plane from the ’70s, I am not sure there was any cushion left in any of them. They barely recline as well.
The Digi players we received were about 18 months behind the times when it came to titles available and their streaming app didn’t work for owned devices. When we received the Digi players, they were both at 20% battery and lasted about 90 minutes.
Once in Portland, I spoke with customer “service” 3 times and was actually told “we got you there, that’s what you paid us for” So that’s how they treat First Class customers. I know who I won’t be flying anymore. Fly Hawaiian Air where they treat you like humans and take care of their fleet of planes!

Just flew Alaska Airlines from Raleigh NC to Fairbanks. Flew first class with one 50 min time in Seattle to get on the plane to Fairbanks. The trip there and back was flawless. First class was nicer than Delta and United which I normally fly. The difference in first class on Alaska Airlines is you really feel like you’re on a luxury airline. Definitely the very best First class on any American carriers.

I’m flying first class in the fall to Cabo (first fight 672 miles and second 1291 miles), and I have to be honest with these negative reviews online (especially for first class), I’m kind of worried that I should rebook with American or Delta… I’ve only flown first class once (on Delta) and was happy as a clam, but I REALLY want this trip to be superb and just extra special for my husband.

What are the papers you need before I can bring my small dog with me in your cabin? She is a shitzu dog a small dog that weights only 4.9kgs.

I stopped doing business with Alaska today after a decade of loyalty. Their “no changes permitted” clause doesn’t mean what you think it means. We could no longer do our planned departure date so I bought a one-way ticket (on Alaska) for a different date. But then Alaska cancelled our return flight because they considered not flying out as scheduled to be a “change”.

That is dishonest and unethical, and I don’t spend my money with companies like that.

My wallet was lost on the plane on 06/16/21, flight #232 From Mazatlán to LAX. I’d reported to Alaska staff in LA. My final destination was Portland PDX, after I left the airport in Portland I received a phone call to my cell phone from one employee of Alaska airlines saying that my wallet was founded in the plane, also I did my claim to Lost & found. IN my wallet there were about 1000.00 Dollars in cash, some Mexican money, 2 debit cards, one credit card, health insurance card, and a driver’s license of Washington state. The person that contacted me was a female speaking Spanish, she told me that the next day somebody from Alaska is going to call me, it never happened. I received an e-mail saying that my wallet is not yet located. I have been trying to contact someone by phone to ask for help to get my wallet back. Thank you

Alaska Airlines used to be my go-to airline. I loved it so much that I would fly them (even if there is a cheaper option for that route). But I will never fly them again unless it’s the one and only option. I always booked my flight early to be guaranteed a first class cabin. For our last three travels with them, we were downgraded to coach. They make a frequent habit of combining flights and as a result, we were moved to coach and given vouchers for future travel. I understand the whole lockdown issue but it’s frustrating being bumped 3 consecutive times. I am traveling with them again in a couple of weeks but that is it. I called Reservation to express my frustration and had to insist on getting a refund of the difference instead of getting more vouchers for future travel. I also tried to reach out to management by completing their online form and waited over a month just to get an email letting me know that they cannot help me. That I need to call Reservation to complain. I get it Alaska Airlines – you just don’t care about your customers any longer. I finally got your message and will no longer travel with you. Thank you.

I don’t normally write reviews or comments and I am not one to normally complain but I had a terrible experience with this Airline due to constant delays. This is the first trip that I flew with Alaska Airlines and each of my flights was delayed on the trip. My flight changed times and dates a few times. On my way to my destination, I was supposed to have an hour layover, and then my first flight was delayed and caused me to miss my second flight, in which I had an 8-hour layover (with no hotel). On my way home from my destination. My first flight was delayed again (not weather-related) and I had to take three flights (it was suppose to be two) to get back home 5 hours later then it was supposed to be! I got home at 1230am when it was supposed to be 6pm. I did NOT receive any compensation for travel delays (not even a hotel or voucher), needless to say, I was very disappointed with my experience. My sister who flew with me had her checked bag completely destroyed and her things inside it were smashed. I was considering getting a credit card with them but definitely not now and I do not recommend going with this Airline and will tell anyone who asks.

Maggie at John Wayne Airport in Orange County was extremely rude at the check in. I’ve been flying with Alaska for the last 8 years. My family and I are loyal customers who have never had an issue in the past. I was embarrassed in front of other customers by Maggie after offering to pay for her carry-on, she didn’t stop yelling at me. I never had this experience in my life, I feel disrespected and discriminated against.

First time flying with Alaska Airlines and it will be my last. Had a flight scheduled to Seattle and got a text at midnight the night before saying they had moved our flight to tomorrow for NO REASON AT ALL! We had plans and reservations already scheduled for today so this is screwing up our entire trip. Literally, 8 hours before our flight they texted us telling us they move to tomorrow. The first time this has ever happened to us and it’s complete BS. Do not fly this airline. Called customer service and it was a 4-5 hour wait!!! Completely unprofessional and I will never be Flying this airline again.

Can I take a walking cane on the flight?