Michael fell in love with points and miles back in 2014 and since then has built up a vast knowledge of award programs and has striven to show readers how to receive the maximum value when using their...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
19 comments
James
April 18, 2020
Hilton and their attitude towards status match are appalling. I sent the required 2 documents EXACTLY as the website explains. I heard nothing then submitted a help request. The response was that they could not help, and I needed to e-mail some other “review” e-mail address. I did that, they responded ambiguously that I did not submit “qualifying documents”. What does that mean? That they did not get any attachments? That the attachments I did send did not meet some other standard that the web site did not explain? The ENTIRE tone of the response was they were doing me a favor to even consider my interest in a Diamond status match. She actually went on to write, if I can’t stay enough times in the 90-day window to keep status for a year, that I should consider re-applying when I will be staying more often?
I stay 200+ nights a year during spring to fall work season. I have Spire Elite, LONG time Diamond Choice Privileges (That is the proof screen grab and the stay receipt I sent) I had 39 nights towards my Diamond status for 2021 before 2020 even started due to rollover from 80 2019 stays.
The implied arrogance and complete ignorance of the fact that bookings due to COVID are in the toilet right now, and I’m traveling right now, every day, for 6-7 months was astounding. If I was a supervisor in Hilton marketing, I would be retraining or firing this person. They should be saying, “Welcome aboard, we would LOVE to have you!” I will do my best to NEVER stay at a Hilton property again.
Christine Krzyszton
April 18, 2020
Hi James. Sorry for your frustration. I noticed that you mentioned you sent in a screenshot of a Choice Privileges stay as supporting documentation with your request. One of the requirements for the status match is a stay within the last 12 months at a Hilton property. Here is more information on hotel status matches, Hilton included: /hotel-status-matches-challenges#The-Status-Match-and-Challenge-2
TLC
July 30, 2020
Will a Hilton Honors reward stay earn an elite night?
Jarrod West
July 30, 2020
Hi TLC,
Yes, Hilton award stays count as elite night credit.
Rita
October 19, 2020
Does lifetime Diamond members get unlimited snacks out of the treat shop at the Hampton Inn and Suites brand?
Jarrod West
October 21, 2020
Hi Rita,
I’m afraid I have not heard of that benefit for lifetime Hilton Diamond members. They do not appear to have any information regarding it on their website either.
Haris
February 18, 2021
Are award nights eligible for room or suite upgrades for Gold/Diamond members?
Jarrod West
February 18, 2021
Hi Haris,
Award nights are eligible for upgrades, just like paid nights. However, Gold members can only be upgraded to “executive floor room types”, while Diamond members can be upgraded to “junior, standard, or one-bedroom suites”.
Chris
June 03, 2021
Is the free snack amenity per day, or only per stay? Extended stay at a home2 suites.
Jarrod West
June 03, 2021
Hi Chris,
That benefit is once per stay.
Bridget
October 03, 2021
For gold status members booking multiple rooms, is the free breakfast or food and Bev credit per room?
Jarrod West
October 03, 2021
Hi Bridget,
The benefit is not given per room. Only the gold member and one guest would receive free breakfast. If you receive a credit you can use it for whomever you’d like.
Haritsai Kawratanamporn
May 22, 2022
I am a Diamond member with Hilton HHonors. I asked someone from the Chat call center about how to keep my Diamond status and she said I need 21 stays, 42 nights , and 84,000 Based Points (1 USD = 20 points). I asked if I only reach either criteria and not reach all 3 of them do I qualify? But she replied no. She said I must make all 3 criteria. But when I read your message above it seems Hilton said “OR” so it means I need only to reach 1 of these?
Christine Krzyszton
May 23, 2022
Hello Haritsai. That is correct, you only need to reach one of the criteria. On the Hilton Honors website it states the requirement for Diamond status is: “Earn Diamond with 42 nights, 21 stays or 84,000 Base Points”.
Robert Castro
December 17, 2022
I think I qualify for a Gold card now.
Sara Shawn
May 02, 2023
As Diamond members, are the two bottles of water daily or one time during stay?
Jarrod West
May 02, 2023
Hi Sara,
You should receive them daily.
Jane
May 21, 2023
Hi, Do you need credit cards to get points on travel or you can use debit cards? In general, the rule is you must have a credit card to get travel points but with this program is it the same or do you have a different system?
Thank you.
Chris Hassan
May 22, 2023
Hi Jane,
WHen you book directly and stay at a Hilton hotel you will earn Hilton Honors points, regardless of how you pay for your stay. Credit card points would in addition to those you earned from your visit.
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