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Upgraded Points (“UP”) was launched in 2016 by founder Alex Miller with the mission to show travelers the real value of points and miles, as well as upgrade their overall travel experiences.

UP works every day to achieve this goal by publishing free, super in-depth, and intuitive content that aims to give our readers everything they’re looking for and more. Our travel and finance experts regularly spend hours researching and crafting just a single piece of content.

However, the team doesn’t just focus on new guides and the latest news. With the travel and credit card industry constantly evolving, content quickly becomes outdated. That’s why we routinely review and update thousands of articles on the site — many as often as every month.

We love hearing success stories from readers who consume our content and then are able to snag that elusive hotel or flight upgrade, take the family to Disney by using points, or even experience luxurious travel without breaking the bank. That’s why UP exists and that’s what excites us.

UP has grown quickly since launching in 2016, welcoming ~20 million visitors in 2021 with thousands of press and brand mentions across the web. Our expertise and insights are regularly featured across top-tier publications such as The New York Times, Forbes, Travel & Leisure, Business Insider, Fox Business, Washington Post, CNBC, TimeOut, and many more.

UP can also be found on Instagram, Twitter, and Facebook, including our Level UP Group on Facebook where 13,500+ avid travelers share, connect, and can ask our team anything to do with travel or credit cards! We also host popular “how to” videos that highlight a particular strategy or tip to maximize your travel.

Meet the Team

Alex Miller

Founder & CEO

Founder and CEO of Upgraded Points, Alex is a leader in the industry and has earned and redeemed millions of points and miles. He frequently discusses the award travel industry with CNBC, Fox Business, The New York Times, and more.


Erin Miller

Content Contributor

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.


Leigh Rowan

Director of Special Projects

Leigh brings a wealth of travel expertise and connections to the growing UP Team. Leigh has visited over 60 countries, often traveling with his family in premium classes for little more than the cost of an economy ticket.


Kellie Jez

Director of Operations & Compliance

Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s compliance operation.


Keri Stooksbury


With years of experience in corporate marketing and with a nonprofit, Keri is now Editor-in-Chief at UP, overseeing daily content operations and reviewing thousands of UP articles in the process.


Find out about other members of the team

Nick Ellis

Editor & Content Contributor

Nick’s passion for points began as a hobby and became a career. He worked for over 5 years at The Points Guy and has contributed to Business Insider and CNN. He has 14 credit cards and continues to leverage the perks of each.


What Our Readers Say


UP really make everything easy to understand for beginners, offer excellent in-depth reviews, and teach you how to maximize your points.

John Gibson
July 12, 2022

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