Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
Edited by: Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
63 comments
Patricia Blauvelt
July 12, 2019
Can you purchase a ticket through Hopper by using an electronic travel certificate issued by the airlines?
Christine Krzyszton
July 13, 2019
Hi Patricia. Unfortunately, you cannot utilize a travel voucher issued by an airline to book via the Hopper App.
Jennifer Utecht
August 26, 2019
Hello,
I just downloaded the Hopper app. I put in our travel dates and destination. How do I go about using my Citi Card Reward points to pay for travel?
Jarrod West
August 26, 2019
Hi Jennifer,
You cannot use your Citi ThankYou points through Hopper. In order to use your Citi ThankYou points, you would need to book your flight through the Citi travel portal or utilize one of their transfer partners. If you need more information on how to transfer your points we have a dedicated guide that walks you through it: /citi-thankyou-points-transfer-partners/
Thanks for reading!
Mary L. Wolf
September 12, 2019
Can you redeem American Advantage miles on flights booked through Hopper?
Jarrod West
September 13, 2019
Hi Mary,
Unfortunately, you cannot use any airline miles when booking through Hopper.
Thanks for reading!
Vanessa Gómez
September 22, 2019
Can you purchase airfare insurance through the app?
Katie Seemann
September 23, 2019
Hi Vanessa,
No, Hopper doesn’t offer airfare insurance. If you would like to purchase through Hopper but still be covered in certain situations, you can check out some of the credit cards that come with insurance.
Alison Y Corey
October 27, 2019
I noticed it said non-refundable, but in the case of an emergency, are the tickets transferable?
Jarrod West
October 27, 2019
Hi Alison,
Which airline did you purchase your ticket with?
George Douglas
November 25, 2019
Hi I was looking at flights and I could never find an option for what i need. I am flying out of Nashville TN. to London, and coming back from Rome It. to Nashville TN.
Christine Krzyszton
November 25, 2019
Hi George. According to their web site, Hopper does not work for multi-city or open jaw type searches. Their web site states: “Multi-city or open-jaw search functionality is not currently available in the app, but it’s a feature that we hope to offer in the near future!” You might want to try Google Flights for your search. Here’s our guide on how to use Google Flights. /how-to-use-google-flights/
KATHRYN BUTTERLY
December 09, 2019
It appears that Hopper doesn’t search all airlines. I searched for best flights between Tampa and Panama City, Panama, and only American and United Flights were returned. Copa flies non-stop between the two cities.
Katie Seemann
December 09, 2019
Hi Kathryn,
Yes, that can be a common thing — online travel agencies like Hopper don’t always display every single airline. Southwest is another one that will often not show up in searches on 3rd party websites.
Claire
December 31, 2019
Does Hopper search Delta flights? I’ve seen Delta show up on Google flights and Kayak, but not yet on Hopper.
Jarrod West
December 31, 2019
Hi Claire,
Delta flights do not show up on Hopper as they do not share their flight data with the platform. This is also the case for Southwest.
Ice
December 14, 2019
Is there a charge for booking a flight through Hopper?
Jarrod West
December 14, 2019
Hi Ice,
You should not have to pay any additional fees for booking a flight through Hopper.
Thanks for reading!
P
December 23, 2019
Hey, thanks for all the detailed info! Is Hopper considered an OTA? I’m trying to decide which card to use to book a flight: the Chase Ink Preferred or Amex Business Platinum.
Andrew Kunesh
December 23, 2019
Hello! Yes, Hopper will likely be considered an OTA. I’d recommend booking with your Chase Ink Preferred for bonus points. Further, the Amex Business Platinum only earns 5x points on flights when booked through Amex Travel. Thanks!
Juanita Lee
February 02, 2020
When does Hopper display all of the 2021 dates to choose from?
Jarrod West
February 04, 2020
Hi Juanita,
Hopper releases their travel dates 11 months out. So, for example, you won’t be able to see prices for April 2021 until May of 2020.
Deanna
February 18, 2020
Does Hopper include resort fees when you book hotel stay through the app?
Jarrod West
February 20, 2020
Hi Deanna,
Yes – all taxes and fees should be included when you complete your booking through the app.
Mike
March 03, 2020
Can Hopper tell me when is the cheapest time to fly to a general area like Central America or Western Europe within a 3 or 6 month time frame? Or Western Europe during the fall?
Jarrod West
March 05, 2020
Hi Mike,
To my knowledge, Hopper only allows you to track exact flight routes and does not allow you to track all flights in a certain region – unless you track each of them individually.
Mike
March 03, 2020
How do I utilize the “flex watch” mentioned in this article? Does Hopper still offer this?
https://www.travelandleisure.com/flight-deals/cheap-flights-hopper-flex-watch-release
Jarrod West
March 04, 2020
Hi Mike,
Search for a destination & dates and tap the Flexible button. You can set up a Flex Watch from there.
Thanks for reading!
Kenya
March 14, 2020
Is Hopper a travel site? I am trying to get a refund for my flights that were restricted by the Europe travel ban. The airline I purchased with is not helping me.
Jarrod West
March 14, 2020
Hi Kenya,
Here is the contact page to get in touch with Hopper: http://help.hopper.com/en/articles/3163002-contact-customer-support
Eddie Barrett
April 13, 2020
Hopper has terrible customer service and the only way you can talk to them is through their help tab where you have to type in what’s your problem. You will get an automated response that says they are busy and will get back to you. I have been trying to get a refund for my wife’s return ticket which they finally said I would get. Two months later and nothing even though I respond to their strings of reply’s. Usually I have to tell them the flight info all over again even though it’s in their string of communications they respond to and then it’s the waiting game again. Worse company out there in my opinion. Avoid using them.
Hee plateros
April 14, 2020
I want to cancel my ticket and get a refund.
Christine Krzyszton
April 14, 2020
You can contact Hopper via this help link to their customer service. http://help.hopper.com/en/articles/3163002-contact-customer-support
Gretchen
August 11, 2020
I’m new to Hopper and wanted to know if the tickets will work when I get to the airport? Would I have any issues with it?
Jarrod West
August 14, 2020
Hi Gretchen,
Yes, Hopper is a legitimate and reputable online travel agency. So tickets you receive from flights purchased through the Hopper platform will work when get to the airport.
scott kleppin
September 18, 2020
Hopper provides ZERO customer service/support. I would not recommend using this app/service. They will save you money however if you have any issues and need to speak with customer service they will not respond and any response you get will clearly be a canned cut and paste response. I STRONGLY suggest using a more customer oriented app/service.
Mary C Mutz
December 04, 2020
How do I check the status of my reservation?
Jarrod West
December 04, 2020
Hi Mary,
I think this information from the Hopper Help page should point you in the right direction!
Rhonda Gore
February 03, 2021
Are the prices that Hopper shows the actual cost per night of the hotel? What is meant by assigned when arriving at the hotel?
Jarrod West
February 08, 2021
Hi Rhonda,
Yes, the prices you see on Hopper should be the actual costs of what you will pay. “Assigned when arriving at the hotel” means that your room will be assigned when you check-in at the hotel, but the price should not change.
Alex
May 28, 2021
What happens if you freeze a price and then change your mind? Do you still get charged?
Jarrod West
May 28, 2021
Hi Alex,
You pay a small fee in order to use the price freeze feature, and the amount will vary based on the ticket. If you choose not to book the flight, you don’t have to, but the price freeze fee is nonrefundable.
Aaronjoseph
November 09, 2021
Don’t you retain the price freeze dollar amount paid for future travel purchase on the hopper app?
Jarrod West
November 09, 2021
Hi Aaron,
To my knowledge, no you would not. I don’t think the price freeze feature has any impact on subsequent bookings if you don’t book the flight you used the freeze on.
Aaronjoseph
November 09, 2021
Has anyone actually used the price freeze function on hopper?
David Double D Davis
February 10, 2023
Yea and the amount you pay goes towards your final amount
A.s.
January 11, 2022
So once I’ve bought my ticket it’s fully paid for, right? I mean if the price goes up later on, I won’t have to pay an extra $15/$20 right before my flight, correct?
Jarrod West
January 11, 2022
Hi A.S.,
That is correct. You will not have to pay more once you’ve completed the purchase.
Scott Genoway
February 18, 2022
The price that you see for airfare includes taxes and fees?
Jarrod West
February 18, 2022
Hi Scott,
Yes, the quoted prices should include the taxes and fees.
Anna Chiara
February 23, 2022
I tried to book with Hopper but it doesn’t allow me to add any bags to my flight. Indeed there isn’t the possibility to choose between Basic Economy and Economy like in the pictures here.
Jayne Depew
March 12, 2022
I’ve heard great things about this app but wondering if your fare predictions now include current affairs such as war and rising fuel prices??
Christine Krzyszton
March 13, 2022
Hi Jayne. First, we are not Hopper, we are Upgraded Points, a blog specializing in providing miles, points, credit card rewards, and travel-related resources. Hopper states on their website, however, that they “collect massive amounts of data, amounting to more than one billion individual, real-time flight prices each day!” Then continue to explain that, “these algorithms predict how flight prices will fluctuate based on what they’ve done in the past”. That’s the closet I could come to finding an answer to your interesting question. Thank you for reading.
Buana Toba
April 11, 2022
Is there any additional charge for booking?
Jarrod West
April 11, 2022
Hi Buana,
There is no additional charge for booking through Hopper.
Andy
April 24, 2022
I’m new to hopper. Just download the app and they gave me a one time USD $50 voucher, and it’s in my wallet. I was trying to book a hotel and reached the confirmation page and need to add credit card info to confirm the booking, but how do I apply the $50 voucher?
Jarrod West
April 25, 2022
Hi Andy,
Did they give you any sort of code to enter during the checkout page? You might be able to see this from your Hopper wallet.
Andy
May 01, 2022
Hi Jarrod,
Thanks for your response. I think I figured out this $50 voucher. Under the voucher section, there’s 4 vouchers. One $10 for first hotel booking, one $10 for first flight, one for first car rental and one $20 for First Hopper pick hotel. They add up to be $50. So not a one $50 voucher.
Rach
August 14, 2022
Hi Jarrod
I too am new to the App, they gave me $300 in a one time discount offer voucher – but then it never shows up when I need to pay.
Sha
July 29, 2022
Hey! I’ve made a booking on Hopper but my flight is not yet confirmed. Is there any chance the price would change for my booking? Thanks.
Jarrod West
July 29, 2022
Hi Sha,
No, the price should not change.
Camille
September 25, 2022
I typically book directly through United using my airline credit card. One of the perks is priority boarding. If I use that same card will my ticket show up with priority boarding? Also, I have Global Entry. Will I get pre-TSA check automatically? Is there a 24 hour window to cancel/change as there is when booking directly with United? Thank you.
Jarrod West
September 28, 2022
Hi Camille,
You have to book through United in order to get your priority boarding benefit. As long as you enter your global entry number during booking, then yes you should receive TSA pre-check.
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