David’s been a traveler since early childhood and has learned how to leverage points and miles programs to travel more frequently and more comfortably. David is currently Senior Aviation Business Repo...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
20 comments
Lyra
September 02, 2019
There is a mandatory evacuation in my city right now but my flight is still scheduled for 10:17 am tomorrow. What is your policy for natural disasters?
Katie Seemann
September 03, 2019
Hi Lyra,
Please not we are not Orbitz. We are Upgraded Points — a points and miles travel blog. You will need to contact Orbitz and your airline to check their policies. Good Luck.
David
December 22, 2019
Out of curiosity, does Orbitz allow you to select your seats when booking? A lot of airlines are charging an additional seat selection fare now as well, so am wondering if the lower basic economy fare would include this.
Andrew Kunesh
December 23, 2019
Hey David, good question! Booking a basic economy fare through Orbitz would still incur a seat selection fee on most airlines. You will likely have to purchase the seat through the airline’s website.
Kelly
February 14, 2020
Can you book a travel package (air + hotel) through Orbitz but yet only use a portion of the hotel stay? For example we are going on a cruise Wed-Wed but flying into Rome, Italy from the US on Mon, can you book a package Mon-the following Wednesday and take advantage of a reduced rate bur ONLY use the hotel for 2-3 nights.?
Katie Seemann
February 16, 2020
Hi Kelly,
That should probably be ok as long as you’re checking out early and not trying to skip days at the beginning of the hotel reservation. You will still have to pay the entire package price even if you aren’t using all of the hotel nights.
Pia
February 26, 2020
The problem with Orbitz and any other OTA is not about prices and filtering results. It’s pretty obvious that Orbitz will offer cheaper flights than directly booking with the airline. What the real question is how legit is Orbitz? Have you tried booking a flight and did it push through? How is their customer service? Do they respond quickly enough within the 24 hours to honor the cancelation? I fly pretty often for vacation and I’ve always been tempted to book through OTAs, but the plethora of customers losing money from Orbitz and all other OTA is scares me.
Patricia
March 18, 2023
I love Orbitz! Been using them for years and, to me, it’s been a more secure way to book my trips than doing it directly. Plus the rewards and discounts have been good to me.
Michele barney
March 07, 2020
How do you cancel a flight and get a refund? The flight is 4 weeks away. I have an extra cancellation program of $ 22.
Jarrod West
March 08, 2020
Hi Michele,
Here are the steps you need to follow you cancel your flight with Orbitz: https://www.orbitz.com/service/#/myTrips/16477
Joy
March 12, 2020
Can you make a reservation for someone else using your credit card information for book now pay later? Can they check in and pay with their own credit card & ID?
Jarrod West
March 12, 2020
Hi Joy,
You can, but if this is for a hotel booking, the hotel will usually require the credit card to be presented at the time of check-in.
Teresa
August 20, 2020
How much notice is required to cancel travel to get a refund?
Christine Krzyszton
August 21, 2020
Hi Theresa. The ability to receive a refund depends on what type of travel you booked and the terms/conditions of the transaction. Whether you are entitled to receive a refund for booked travel will depend on whether you’re referring to a cruise, flight, tour, hotel, etc., what type of fare you purchased if you’re referring to flights (such as a non-refundable fare, etc.), or whether the travel provider has a COVID-19 waiver that might be applicable to your travel. Refundable airfare may be refundable up to hours before your flight while non-refundable tickets may come with change/cancellation fees no matter when you cancel. Most online travel agencies and airlines allow you to cancel a flight within 24 hours after you purchase it with no cancellation fees.
Stephanie Antley
March 17, 2021
I was charged for booking a room and once I paid with my debit card, it said the room wasn’t available but it still charged my card why?
Jarrod West
March 18, 2021
Hi Stephanie,
I’m not sure why that would have happened. I recommend you contact Orbitz directly at 1-844-803-5576 to try and get that resolved.
Barbara Porter
April 29, 2021
How does Orbitz charge your credit card for a United Flight departing and a JetBlue flight for return flight? It was confusing when I chose seats on the JetBlue return, as I thought the initial payment covered both airlines and JetBlue sent me a receipt I think for their half only which included, the flight and seats. Can you please clarify this? Will the United portion of the flight show up separately on my credit card?
Thank you.
Jarrod West
April 29, 2021
Hi Barbara,
I cannot say for certain how Orbitz might handle the billing on your card. I recommend you contact the Orbitz customer service team directly for assistance with this. You can reach them at 1-(844)-803-5576.
Anu Gowda
June 18, 2023
Can I use American Express points to purchase tickets on Orbitz?
Keri Stooksbury
June 18, 2023
Hi Anu – You cannot use Membership Rewards points on Orbitz, but you can use them on American Express Travel, which functions similarly. Thanks for reading!
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