James (Jamie) started The Forward Cabin blog to educate readers about points, miles, and loyalty programs. He’s spoken at Princeton University and The New York Times Travel Show and has been quoted in...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
5 comments
Craig Nicholas
May 23, 2021
The AmEx lounges are a joke. In PHX they close at 5 p.m., hardly a use at an airport. Then they scam you with a waiting list for a lesser lounge, telling you it is 10 minutes when the wait is over 75 minutes. Better to drop this card entirely, avoid the big annual fee and the lounge scam.
Susie
January 04, 2022
I used the PHX Centurion Lounge in December 2021. The food offerings were utterly horrid. Everything had been sitting there for hours and was very very and old-looking.
We were seated by the staff due to COVID-19 but directly next to another guest so not sure why they need to seat you!
So so disappointing.
Katie Seemann
January 04, 2022
Hi Susie,
I’m sorry to hear you had such a disappointing experience. I hope your next one is better!
Brad
May 12, 2023
I don’t think their shower suite has ever been open.
Gloria Cabrera
July 18, 2023
This AMEX lounge is ridiculous! Service is horrid. Never felt more unwanted anywhere else. Their staff is beyond rude and unprofessional. Definitely gives AMEX a bad name.
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