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55 comments
MOHAMMAD HOSSEIN SHOHID
January 13, 2021
I would like to buy a ticket for Tap Air, from Budapest to Lisbon, date 18/1/21. I need confirmation about checked luggage, how many kg can I check in with my ticket without any charge? I saw there 1 check-in around 158cm. 23kg. Is this included with the fare?
Please reply to me as early as you can. I am waiting for your reply.
Catherine Luther
January 14, 2021
Hi Mohammed,
1 piece of checked luggage (23 kg) would be included in the price of the ticket.
Joana Angela MojicaMadrid
March 25, 2021
I have a ticket from IAD to Lisbon, with a stay in Lisbon for one week, then I fly from Lisbon to Barcelona to stay three weeks and return from, BCN to IAD. I am a US Citizen. I see that we can only necessary travel can be done during Covid19, and my trip is for tourism. I also see Spain is not allowing any flights from Portugal.
Please let me know what your policy is to get my payment back?
My trip was booked to leave IAD on May 2, 2021, and borders are closed. Thank you.
Jarrod West
March 26, 2021
Hi Joana,
We are not, and have no affiliation with, TAP Portugal. In order to get a refund processed for your flight you will need to contact the TAP customer service team directly at 1-(800)-221-7370.
Ali
May 12, 2021
I want to buy a ticket from Italy to Canada. I have one carry on (8kg), one checked bag (23 kg), and also one guitar.
Will I have to pay extra for any luggage or for the guitar?
Jarrod West
May 18, 2021
Hi Ali,
You should not be charged anything for your carry-on bag or checked bag, but you will need to pay an extra baggage fee for your guitar amounting to around $85.
Abdel
June 03, 2021
I want to purchase a flight from Washington D.C to Marrakech Morocco, I have a short layover in Lisbon. I would like to confirm the language allowance for international flights. I have one backpack, one carry-on, and one checked bag. I have never flown with this air Portugal before.
Thank you.
Jarrod West
June 03, 2021
Hi Abdel,
Bringing each of those items should be fine as long as they are each under their respective weight allowances. Safe travels!
Oumaima
June 13, 2021
I have a flight from Casablanca to Prague, and I need my laptop on me at all times, especially since I will be adhering to a connection flight. Can I have a backpack to put my laptop in? Though it will inevitably be above 2kg of the personal item, and will be around 4kg. Can I do that regardless and pay for the extra kilos in the airport? If not, will I at least be able to put the laptop in my 8kg carry-on and have it on board so it’s with me?
Jarrod West
June 14, 2021
Hi Oumaima,
It should not be a problem for you to bring your backpack on the flight. Safe travels!
Rob P
June 16, 2021
I bought a TAP Portugal ticket from IAD->LIS->WAW with a “DISCOUNT” fare and on their website under “WHAT’S INCLUDED” it says only:
Fare Conditions
WHAT’S INCLUDED
Hand baggage
On board service
Digital Kiosk
Seat reservation
528 miles
Could there be no allowance for a standard roller suitcase?
Thank you!
Jarrod West
June 16, 2021
Hi Rob,
If your roller suitcase is the size of a carry-on/hand baggage then that is part of your allowance. If it is the size of a standard checked bag then you would need to pay extra for that.
Robert Puentes
June 17, 2021
Thanks – I don’t see the option for adding a checked back and was worried that the “Discount” fare won’t even allow me to pay for an extra bag. Do you know if I can only do that at check-in (which looks like I can only do 2 days before the departure.)
Melissa Castor
June 21, 2021
Hi! I’m about to book a flight and saw that a baggage is included in the flight price but my credit card company reimburses me baggage fees, so I was wondering if you knew if it showed separetly on the booking confirmation? Thank you!
Jarrod West
June 21, 2021
Hi Melissa,
No, it should not show separately in the booking confirmation if it is included in the fare price.
Nate
June 25, 2021
Hiya! I am flying Jetblue from RDU to Newark and then TAP from Newark to Lisbon to Stockholm. I have a box (a painting) that is 204 cm total (95x95x14) and 15kg in weight. Can a box like this be checked in as oversized luggage?
Jarrod West
June 30, 2021
Hi Nate,
Yes, you should be able to check that as oversized luggage without issue.
Noor
July 21, 2021
I’m going to Lisbon from Stockholm. I’ve already purchased and paid for 2x23kgs. Can I take 1 more bag with 15kgs? How much would that cost?
What would the overweight fee be for the 23kg bag?
Jarrod West
July 21, 2021
Hi Noor,
For your route, a 3rd bag should be 85 euros. If one of your bags is over 23 kg, but under 32 kg, then you would need to pay a 50 euro overweight fee. Safe travels!
Tusha
September 03, 2021
I am purchasing a plane ticket with Tap from the US to Portugal. I am traveling economy class; can I pay for 3 pieces of checked luggage? How do I pre-pay in order to take advantage of the luggage fees discount?
Jarrod West
September 03, 2021
Hi Tusha,
If you contact the TAP customer service team directly at 1-(800)-221-7370 they can assist you with adding your checked luggage to your ticket. Safe travels!
Tusha
September 08, 2021
Thank you for the information. I called them and in fact, I can pay for several pieces of check-in luggage; however, I was told that I only could take suitcases, which doesn’t make too much sense.
Karina
September 16, 2021
I am doing an intercontinental flight from the US to Italy. I know that my one piece of free luggage must be 23 kg or 50 lbs. But what are the dimensions of the luggage? There are only dimensions listed for the 70 lbs luggage.
Jarrod West
September 18, 2021
Hi Karina,
Individual checked bags may not exceed maximum linear dimensions of 62 inches (158 cm). Safe travels!
Larissa
September 18, 2021
I am traveling from Toronto to Lisbon. I have measured my hand baggage and it is 55x40x22(width).
Please let me know if the 2cm extension will be a problem.
Thank you.
Jarrod West
September 24, 2021
Hi Larissa,
As long as they do not measure your bag, and it is unlikely they will, then you should be fine. Safe travels!
Analise morley
September 25, 2021
We are getting ready for a flight from the US to Italy on Air Portugal. Can I bring a normal size backpack and a carry-on? Or do they have to be certain sizes?
Jarrod West
October 03, 2021
Hi Analise,
You should be fine to bring those two items. Safe travels!
Carlos Vicente
October 02, 2021
Can I use my 1 checked bag to be my golf bag which doesn’t exceed the 50 lbs as my free checked baggage? I am leaving from Montreal to Lisbon.
Jarrod West
October 03, 2021
Hi Carlos,
You certainly should be able to, but if your golf bag exceeds the maximum linear dimensions of 62 inches (158 cm), then you likely will be subject to an oversized bag fee.
Darrell
October 03, 2021
I purchased a “Discount” fare ticket for TAP Air Portugal flying from New York to Italy. Can I bring both a normal size backpack and a carry-on? Does the size matter?
Jarrod West
October 04, 2021
Hi Darrell,
Yes, you should be able to bring both of those items. But you backpack should not exceed 4.5 pounds (2 kg) and 16 x 12 x 5 inches (40 x 30 x 15 cm), while your carry-on should not exceed 17 pounds (8 kg) and 22 x 16 x 8 inches (55 x 40 x 20 cm). Safe travels!
Kathy
October 10, 2021
Hi Jarrod,
I have a voucher with TAP and trying to plan my trip for June 10, I plan to fly from Pittsburgh to Florence first. Then home July 24 from Mallorca with a two-day stop in Lisbon leaving there July 26 back to Pittsburgh, any flight suggestions?
Jarrod West
October 29, 2021
Hi Kathy,
That sounds exciting! I’m not sure what you mean though by flight suggestions? If your voucher is through TAP, then that is the only airline you can use it through – so I would search on their website and pick which flights work best for you. Safe travels!
MPF
October 20, 2021
I have Discount tickets from VEN-LIS. How can I pre-purchase extra checked baggage? I have not found the pay option in MyTap. Please give me a quick answer as online check-in opens at 6:40 am and I would like to get a lower price for the pre-purchase period. Thanks.
Jarrod West
October 20, 2021
Hi MPF,
Have you tried contacting the TAP customer service team by phone? They should easily be able to process the purchase for you! Safe travels!
Tracey
January 17, 2022
I’m looking at booking a flight and it says hand luggage? Can you confirm if this is a carry on suitcase of 8kg?
Jarrod West
January 18, 2022
Hi Tracey,
Yes, that should be a carry-on bag that can weigh up to 8 kg. Safe travels!
primor
February 07, 2022
I’ve booked an economy ticket from London-Lisbon which says only 1 hand-baggage included (8Kg). Am I allowed to bring a ‘personal item’ as cabin baggage as well?
Jarrod West
February 08, 2022
Hi Primor,
Yes, you will also be able to bring a personal item.
Julianne
February 07, 2022
My husband and I booked a discount flight from Lisbon to Toronto. We included his Aeroplan loyalty card number when booking. Are we both allowed any checked bags? If not, what is the cost of 1 bag each under 50lbs?
Thank you.
Jarrod West
February 08, 2022
Hi Julianne,
If your husband has Star Alliance Gold via his Air Canada status then you can take an extra 44 pounds where a weight concept applies or an extra piece of luggage where the piece concept applies.
Rossarin Sethbhakdi
February 08, 2022
I booked flights from NYC to Lisbon and back on Orbitz. I’m trying to add checked baggage to both flights, but I can’t seem to do that on the TAP website. How should I proceed? I tried calling 800-221-7370 and 539-221-7370, but both did not work. Please help! I’m just trying to add one checked bag because according to the flight ticket, I only have carry on of 8kg. Thanks.
Jarrod West
February 08, 2022
Hi Rossarin,
Since you booked your flight through Orbitz, you’ll have to contact Orbitz in order to add checked luggage to your flight.
jessi
February 08, 2022
Does carry-on baggage for London to Lisbon flight include a personal item and an 8kg suitcase? or just 1 suitcase up to 8kg and no personal item?
Jarrod West
February 08, 2022
Hi Jessi,
It includes a carry-on bag and a personal item.
Nicole
February 14, 2022
I can’t add additional luggage online. My flight is on Thursday.
changiz
March 09, 2022
I am flying from the U.S. to Spain with an economy ticket in March. According to the airline website, I can have a handbag (8 kg ) and a personal item (2kg) but there is no mention of a checked suitcase of (23 kg) that can go under the plane. Am I allowed to have that suitcase or not? Thanks.
Jarrod West
March 10, 2022
Hi Changiz,
Depending on the type of ticket you’ve purchased, a checked bag might not be included. What is stated on your ticket? I’m afraid we cannot say with 100% certainty whether you can bring one or not as we are not TAP Air Portugal. If you want to make certain, you can always contact their customer support team via phone or email.
changiz
March 10, 2022
Hi. Last night twice I have left a question, hoping I will get an answer by now but I don’t see even my request.
What am I doing wrong? Can someone let me know what is going on? Thanks.
Christine Krzyszton
March 10, 2022
Hi Changiz. I see that your question is in our queue awaiting moderation. It will be answered as soon as a writer has the opportunity to research the answer and get back to you. Please understand that we are not TAP Air Portugal, we are Upgraded Points, a blog specializing in providing resources and information on travel and credit card rewards. If you need immediate help, please contact Tap Air Portugal. Thanks for your patience.
claudia
March 16, 2022
I’m about to fly from London to Maputo via Lisbon with TAP and I’m unsure if checked luggage is included. Some booking websites say yes and some say no.
Jarrod West
March 16, 2022
Hi Claudia,
You should be able to bring 1 checked bag weighing up to 50 pounds (23 kg) on this route. Safe travels!
Helena Rosa Foreid-Boot
June 14, 2022
We are waiting for a renewal of our Portuguese passport. Can we book our seats in advance?
Jarrod West
June 15, 2022
Hi Helena,
Yes, you can book your seats whenever you’d like.
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