An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
59 comments
Judit Rios
December 16, 2019
can you purchase a second check bag during the month of December 2019, on travels to Mexico?
Jarrod West
December 16, 2019
Hi Judit,
That should not be a problem. Just contact the Volaris customer service team and they can assist you with that!
Alison
August 10, 2021
If I change my flight, do I have to pay twice for baggage?
Jarrod West
August 11, 2021
Hi Alison,
If your tickets are on the same Volaris itinerary, then you should not have to pay twice for your baggage.
David
December 17, 2019
We have a two year old. What is your stroller policy?
Andrew Kunesh
December 17, 2019
Hey David, thanks for reaching out. We’re not Volaris — we’re Upgraded Points, a travel and credit card publication. However, it looks like Volaris will let you bring a gate-checked stroller if you purchase the Baby Combo. You can view more info on Volaris’ website.
Leticia Ruvalcaba
June 03, 2020
Can I take a new television in a box as extra luggage?
Jarrod West
June 05, 2020
Hi Leticia,
Yes, you should be fine to bring it. But keep in mind that it might be subject to extra fees based on the televisions size and weight.
Jasmine
September 08, 2020
Can I take a box of clothes? It weighs around 45-55 pounds.
Jarrod West
September 09, 2020
Hi Jasmine,
Yes, as long as the box does not exceed a maximum linear dimension of 62 inches, and is no more than 55 pounds, then you should be able to bring it.
Anita
September 13, 2020
I want to fly to Mexico, how much is the fee for 2 boxes of 55 pounds each?
Jarrod West
September 14, 2020
Hi Anita,
Where will you be flying from?
Isaac Lariz
November 16, 2020
If I bring a new television in the box with me as extra luggage. Do I have to contact volaris before hand?
Jarrod West
November 19, 2020
Hi Isaac,
You should not need to contact them before hand, but you can if it will give you piece of mind.
Lourdes
November 21, 2020
What are the dimensions for a carry on? I’m travelling from Tijuana to Mexico city.
Jarrod West
November 22, 2020
Hi Lourdes,
The dimensions for the carry-on bag should not exceed 22.4 x 15.7 x 12.9 inches (57 x 40 x 33 cm).
Karina
November 28, 2020
I purchased a carry on bag during booking, but I’m wondering if I can cancel my carry on and instead buy a checked bag? Is this possible? If so, where and how can I do that?
Jarrod West
November 30, 2020
Hi Karina,
For assistance with this, you would need to contact the Volaris customer service team directly at 1-(855)-865-2747.
Kathy Mercado
December 02, 2020
Hello,
I bought some volaris Vuela básica tickets and was wondering if we are still entitled to a personal item and a carry on. My family members and I have already added on documented luggage but I have been seeing some information online that has confused me a bit. Hope you can help! Thanks in advance.
Catherine Luther
December 03, 2020
Hi Kathy,
A Vuela Basic ticket only includes a personal item that can measure 14 x 18 x 8 inches (35.5 x 45.5 x 20.5 cm). You can choose to purchase a carry-on separately and the fees are featured in this article.
Kathy Mercado
December 03, 2020
Thank you for the response Catherine!
Lupe
December 05, 2020
If I didn’t buy the baby combo for my child, he is not entitled to any baggage. Is that correct?
Jarrod West
December 07, 2020
Hi Lupe,
That is correct.
Alonso Garcia
December 05, 2020
Can I take an extra piece of luggage.
Jarrod West
December 07, 2020
Hi Alonso,
You can, but you will be subject to excess baggage fees depending on the extra weight and route you’re flying.
Lissette Rodriguez
December 06, 2020
If I purchased an additional carry-on can I cancel if I no longer need it?
Jarrod West
December 07, 2020
Hi Lissette,
You should be able to, but you’ll need to contact Volaris directly in order to receive your refund.
Veronica
December 08, 2020
We want to travel with a 42′ TV? How do we add the extra fee for it? Will it be as an additional luggage or as a sport equipment?
Jarrod West
December 08, 2020
Hi Veronica,
A Tv will be treated as additional luggage and will be subject to additional fees based on its weight and the route you’re traveling.
Lily
December 11, 2020
For international flights, will I have to check in my bags again in the first airport I land in even though I’ll stay in the airport and the wait time is 5-7 hours?
Jarrod West
December 14, 2020
Hi Lily,
Are you flying with the same carrier? If so then they should be able to hold onto the bags for you. If not then yes you’ll have to collect your bags during your layover.
Tracey Winholt
January 31, 2021
In regards to this same issue, we are flying from the USA to MEX to ZIH. If we have to check in again in MEX, do we have to pay again for the baggage?
Jarrod West
February 01, 2021
Hi Tracey,
If your entire trip was booked under the same itinerary/same carrier, then no you should not have to pay twice for your baggage.
Patricia Granados
December 11, 2020
I have a question on personal care lotions since I am under a dermatology treatment and I only have a carry on. Can I take more than 2 bottles? If so, what would be the size for each allowed?
I appreciate your response.
Jarrod West
December 11, 2020
Hi Patricia,
Yes, you should be able to bring more than 2 bottles as long as they are each under 100ml a piece.
Christian Contreras
December 11, 2020
Can I take a backpack as my personal item?
Jarrod West
December 14, 2020
Hi Christian,
Yes, you can bring a backpack as a personal item.
Marisol Contreras
December 21, 2020
I’m traveling to Mexico and I purchased another luggage so I can bring on the plane. I no longer need 2 bags. Can I get a refund for 1 of them?
Catherine Luther
December 22, 2020
Hi Marisol,
Pre-paid luggage is usually non-refundable, but as we’re not Volaris, it’s advisable that you contact the airline directly to confirm.
Alexa Flores
January 13, 2021
I have bought the classic fare for Volaris, which includes a personal item and carry on. I was wondering if I can take liquids like facial care and lotion etc. In my personal bag? And if I were to bring a back pack on my flight home including my personal item and carry on would I have to pay for another personal item?
Catherine Luther
January 14, 2021
Hi Alexa,
It’s fine to transport liquids such as face lotion, providing they adhere to the 3-1-1 liquid rule. Each item must be 100 milliliters (3.4 ounces) or smaller and all items must fit into a single, 1-quart zip-closure clear plastic bag.
If you brought an additional backpack on your flight home, it would need to adhere to the maximum size restrictions of a personal item – 14 x 18 x 8 inches (35.5 x 45.5 x 20.5 cm), and the personal item from your outbound trip would need to fit inside this. Otherwise, you would be asked to check one of your bags as you can’t have 2 personal items in the cabin.
David Martinez
February 13, 2021
Hello, it’s two of us flying back to California, but both our checked bags exceed the 25 kilos limit. But not by more than 5 kilos. How much should we be expecting to pay for the fee?
Catherine Luther
February 13, 2021
Hi David,
Volaris charges around $80 for overweight luggage.
Carlos Sanchez
April 15, 2021
Is it better to buy the basic tickets and pay at the airport for the carry on and the checked bag or is it better to buy the Plus tickets?
Jarrod West
April 19, 2021
Hi Carlos,
That would depend entirely on the difference in the price of the Basic and Plus tickets for the flight you’re considering booking. How much more expensive are the Plus tickets for your flight?
Isabel
June 07, 2021
Will I be able to use a 32x19x13 as my checked bag in Volaris?
Jarrod West
June 07, 2021
Hi Isabel,
This bag is lower than the maximum linear dimensions of 68 linear inches, so you should be fine to bring it as your checked bag.
kyla soto
June 10, 2021
I’m flying out of Tijuana and I ordered the Volaris classic, and I want to add on a checked bag but I’m unable to do it until I go to the airport. I was wondering how much it would be to add it on at the airport?
Jarrod West
June 10, 2021
Hi Kyla,
The charge at the airport should be $45.
S S
July 06, 2021
Hi, I’m scheduled to fly Volaris next month and wanted to know if you allow free baggage for military personnel?
Jarrod West
July 07, 2021
Hi S S,
Please be advised that we are not Volaris, we are Upgraded Points, a website that publishes informative guides for travelers. Volaris does not appear to indicate on its website whether or not they offer free bags to military personnel, so I recommend you contact them directly at 1-(855) 865-2747, or through one of the Volaris social media channels.
Esther Teutle
July 26, 2021
Can I purchase a baby combo at the airport? If so how much will it cost?
Jarrod West
July 26, 2021
Hi Esther,
If you purchase at the airport the charge should be $50.
Carlos Martinez
November 22, 2021
Can I take a guitar in a case as a carry on or does it have to be checked?
Jarrod West
November 22, 2021
Hi Carlos,
That likely will have to be checked as I imagine the guitar case does not fit that carry-bag dimensions.
DeAnn Fulton
January 03, 2022
If I was flying from California to Mexico with 3 x 50lb bags, how much would my luggage cost?
Jarrod West
January 06, 2022
Hi DeAnn,
What ticket type did you book? Basic, Classic, or Plus?
Ceci Fox
March 19, 2022
Can I take a 55” TV as a carry-on bag? I’m traveling to El Salvador.
Jarrod West
March 24, 2022
Hi Ceci,
That size would be too large for a carry-on bag, so you likely would have to check it.
Any thoughts or questions? Comment below!
Email needed if you'd like comment updates. It will NOT be published.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.