An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Keri Stooksbury
With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...
51 comments
Marisol Meza
June 02, 2018
Do you accept boxes? What size? And how much? Please. Thanks.
Erin Miller
June 05, 2018
Hi Marisol – we cannot directly answer your questions as we aren’t Avianca Airline. Upgraded Points is a website dedicated to publishing information related to points, miles, and general travel tips. That being said, we can tell you we did not come across specific information related to checking “boxes” when we compiled this article.
We recommend contacting Avianca directly either by phone or via their online chat option.
If you’re in the US, their call center phone number is 1-800-284-2622. If you’re outside of the US, you can find their other contact phone numbers here.
If you’d like to utilize their online chat option, you can do so here.
We hope you find the information you’re looking for!
Cameron
April 18, 2019
It seems you’ve given two conflicting pieces of information on checked baggage between South Colombia and Europe.
In one section you say only one piece of checked baggage is allowed, in another you say two checked pieces are allowed. Could you please clarify
Catherine Luther
April 23, 2019
Hi Cameron, this has been corrected after a recent update to Avianca’s baggage policy. Economy passengers are permitted to bring 1 piece of checked luggage for routes to Europe weighing up to 23kg.
Risky Ron
June 03, 2022
Lost too much money on Economy tickets with Covid Problems. I fly only XXL Premier with Avianca now. The two free 70 lb checked bags, Refundable/Changeable tickets and more generous and pleasant seats have my paying only about $40 over Economy. In the past two years I have had a collection of 11 or 12 Economy tickets go bad. About $4000 worth. Avianca makes the upgrades very affordable. And I don’t have inconsiderate seat recliners and seat kickers bothering me.
Does anyone know if they have curbside baggage check at Mexico City Juarez Airport? That would really make things good.
Roxana
April 13, 2019
How much do you charge for over sized bags?
Catherine Luther
April 13, 2019
Hi Roxana,
Just to make you aware, we are not Avianca – we are Upgraded Points, so the information we advise is based on what we have sourced from Avianca’s baggage fee page.
Excess charges are route dependent and you can view these fees in the table above in the last column. Oversized checked baggage is anything measuring a linear total of 158cm – 230cm.
Cynthia Aguirre
January 02, 2021
I will be flying from LAX to El Salvador and I’m trying to figure out how many bags I am allowed to bring. I know that I have a personal item bag and a carry on bag. Does it also include a 50lb bag? I’m not sure what fare type I purchased but in my email, it says coach – medium, I don’t know if that helps!
Catherine Luther
January 04, 2021
Hi Cynthia,
Avianca has a baggage calculator that you can use. For your route and fare type M, the calculator states that 1 x 50lb bag would be included in your ticket.
Guillermo
November 13, 2021
We are flying from Miami to Columbia. How many free bags can we take?
Jarrod West
November 15, 2021
Hi Guillermo,
You should be able to bring 1 personal item, 1 carry-on bag, and 1 checked bag weighing up to 50 pounds. Safe travels!
Fredy
May 10, 2019
Can I travel with air rifles from the USA?
Christine Krzyszton
May 12, 2019
Hello Fredy. Yes, you can travel with air rifles but there are special conditions. https://www.tsa.gov/travel/security-screening/whatcanibring/items/compressed-air-guns
johnny.
May 29, 2019
Hi, I’m trying to find out how many checked bags I am allowed to bring… I am traveling from LAX to Guatemala. I am not sure if I am only allowed to bring one 50lb bag or 2 50lb bags. I really need an answer…!!
Erin Miller
May 30, 2019
Hi Johnny, can you tell us which fare type you purchased? (Economy, business, etc)
Danny
July 14, 2019
Hi I bought 3 tickets in January this years for 2 adults one child from London to Cali ( Colombia) with two bags of 23kg allowed to each person plus cabin bag, I paid for the ticket for my 3 years old and she is allowed also to two bags of 23kg plus cabin. Can we take the small stroller free of charge? Thanks
Catherine Luther
July 15, 2019
Hi Danny,
According to Avianca’s baggage policy an umbrella stroller or fully collapsible stroller, weighing less than 20 lbs. / 9 kg is exempt from baggage charges. Any strollers 20 lbs./9 kg up to 50 lbs./ 23 kg and/or with total dimensions exceeding 158 cm/62 linear inches up to 230 cm/90 inches may be subject to oversized charges.
claudia
July 29, 2019
Hi, I am traveling with Avianca to San Salvador and I have 2 extra bags. I just wanted to know how big or tall my suitcases should be to be within the range for 50lbs.
Catherine Luther
July 30, 2019
Hi Claudia,
Avianca’s maximum size for a piece of checked luggage is 158cm (max linear dimensions). To calculate this, add the length + width + depth of your bag.
Judy McLaughlin
August 19, 2019
I am flying from Quito to Baltra. Am I allowed one personal item (purse) as well as a carry-on?
Jarrod West
August 19, 2019
Hi Judy!
Yes, you may bring both a personal item and a carry-on for your flight.
Thanks for reading!
Miguel
October 09, 2019
I am traveling from LAX to Medellin Colombia. Is it 1 or 2 checked luggages that I am allowed? I am a little bit confused. This will be an economy international flight.
Jarrod West
October 10, 2019
Hi Miguel,
For this route, you should only be able to bring 1 checked bag weighing up to 23kgs.
Thanks for reading!
Haddy
October 27, 2019
Hello, I’m traveling to El Salvador from California. Business class.
I understand I can bring 2 pieces 70 lbs each, plus a carry on and a personal item free of charge.
If I want to bring an extra bag same size and weight as the two above, how much would I have to pay for it?
Thank you very much.
Stephen Au
October 28, 2019
Your third piece of luggage will cost $175. Be sure to confirm with Avianca Vuela directly. Thanks for reading!
Angie S
October 30, 2019
Hello. I am traveling from Orlando, Fl to Bogota with my son, who is 10 years old and who, of course, has his own economy ticket. Is a check bag included in his ticket too? Thank you
Catherine Luther
November 01, 2019
Hi Angie,
Yes, your son would have a checked bag included with his ticket.
HECTOR J BERRIOS
November 06, 2019
Does Avianca consider a backpack a carry-on?
Jarrod West
November 06, 2019
Hi Hector,
If your backpack can fit underneath the seat in front of you then it will count as a personal item. If it is larger than that then they will likely count it as a carry-on.
Jacky
November 08, 2019
Hi, I will be traveling to Guatemala in Dec. and just to be sure I can bring 1 personal item bag plus my carry on bag?
Catherine Luther
November 08, 2019
Hi Jacky,
Yes, Avianca allows passengers to bring a piece of standard carry-on and a personal item.
Daniel Knudsen
January 05, 2020
What is the price for the first checked baggage, when it’s not included in the ticket?
I bought a ticket from another page than Avianca’s own homepage.
Catherine Luther
January 06, 2020
Hi Daniel,
Where are you flying from and to?
Rebecca
February 07, 2020
We are traveling to Mexico on economy ticket. Does our ticket include a checked bag in addition to the carry on and personal?
Jarrod West
February 08, 2020
Hi Rebecca,
If you’re flying from the U.S. then yes you should also be able to bring a checked bag with you weighing up to 50 lbs.
Thanks for reading!
Jessica
March 09, 2020
Traveling from United States to Colombia in April. Buying ticket from travel app. Is 1st checked bag free?
Andrew Kunesh
March 09, 2020
Hey Jessica, all Avianca flights to the U.S. include a free checked bag at this time.
Jo
October 15, 2020
I will be flying with Avianca airlines from San Francisco to Costa Rica. My debit card has just expired. Can you accept cash to pay for my 2nd checked luggage?
Jarrod West
October 15, 2020
Hi Jo,
Keep in mind that we are not Avianca Airlines, we are Upgraded Points. According to the Avianca website, they will only accept credit cards or debit cards as a method of payment – not cash.
reza hoseinzadeh
November 01, 2020
How much does it cost for each extra piece of luggage from Quito to Panama and Panama to Istanbul?
Jarrod West
November 02, 2020
Hi Reza,
For this route, the cost should be $100 for an extra bag.
Jason Rider
January 15, 2021
Where would I find out if I can get a refund for extra baggage on Avianca? There are no details on their website. I paid a few hundred GBP so I can take my belongings from the UK to Colombia where I now reside but can no longer fly as they have cancelled the flight. I know I can refund the ticket but I don’t think they will include the extras.
Jarrod West
January 15, 2021
Hi Jason,
I recommend you call the Avianca customer service line directly and they should be able to give you a straight answer, the number is 1-(800)-284-2622.
Tania
August 03, 2021
I am traveling to Guatemala from the US. My ticket is an S fare. How much would the 1st checked luggage be? I checked on the website but it’s confusing. Thank you!
Jarrod West
August 03, 2021
Hi Tania,
For this route, your first checked bag should be free! Safe travels!
Jen
October 14, 2021
Can I take my twin umbrella stroller?
Jarrod West
October 18, 2021
Hi Jen,
Yes, you should be allowed to bring your stroller. Safe travels!
Anna
January 04, 2022
I am interested in purchasing a flight from San José to Guatemala City on Avianca. Only carry-on bags are included. Do you know how much an additional bag of 15kg would cost?
Jarrod West
January 22, 2022
Hi Anna,
The fee for this should be $40. Safe travels!
Mike Hendersen
February 21, 2022
It seems Avianca has changed their rules since this article was written. Does anybody know if a Star Alliance gold card (not an Avianca/LifeMiles gold card) entitles me to a free check-in bag if I purchase the XS-fare?
Jarrod West
March 16, 2022
Hi Mike,
Star Alliance Gold allows an additional 20 kg (44 pounds) where the weight concept applies, or one additional piece of luggage where the piece concept applies.
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