Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure an...
Edited by: Nick Ellis
Nick’s passion for points began as a hobby and became a career. He worked for over 5 years at The Points Guy and has contributed to Business Insider and CNN. He has 14 credit cards and continues to le...
& Kellie Jez
Kellie’s professional experience has led her to a deep passion for compliance, data reporting, and process improvement. Kellie’s learned the ins and outs of the points and miles world and leads UP’s c...
2 comments
Linda Ryan
March 18, 2020
I find it very unethical that Royal Caribbean refuses to give a refund to its customers who cancelled their cruise a few days prior to the President’s mandate to close the cruise excursions due to the Coronavirus. As a concerned patron whose doctor said not to travel at this time we canceled the trip. We will not be able to make the trip later and will lose our money. I feel the company should honor the refund for all customers who canceled because of the virus. The customer service agents I have talked with have advised this decision is coming from the top CEO’s and no exceptions or changes will be made. I find this very disheartening especially considering the circumstances under which all involved had to change plans and lose money to protect the safety of their family and others.
Stephen Au
March 19, 2020
Hi Linda,
Unfortunately, there’s nothing that can be done about this. Next time, we’d recommend waiting as long as possible so the cancellation window aligns with your cancellation date. These companies always try to push these policies and dates in their best interest.
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