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78 comments
Adam
August 31, 2019
For United Club members, I know you need a same day boarding pass to access a lounge. Does that mean that I can access the lounge on arrival (with NO connecting or ongoing flight)? Or only on departure? I can’t find this anywhere in the rules one online. Thanks!
Andrew Kunesh
September 03, 2019
Hi Adam, United Club members can access the United Club upon arrival. Thanks!
Susan Maddocks
September 15, 2019
We are so excited due to the high praise of your business class as I booked three business tickets going to Europe for my family. We can’t wait. We were wondering if there is a time limit of how soon you can go to the lounge when we fly out of LAX? We will be arriving Heathrow and will be waiting for a connecting flight to Brussels. We are not flying United to Brussels but will be exhausted after such a long journey. May we spend our layover time in the Heathrow lounge?
Oh, it will also be my 14 year old daughter’s birthday as we fly does United do anything for birthdays while flying or in the lounge?
Thank you so much for your time.
Jarrod West
September 16, 2019
Hi Susan,
There is no time limit on how soon you can arrive to the lounge. Keep in mind that we have no affiliation with United so I cannot say as to whether they will be able to make special arrangements for your daughters birthday. To find the answer to that I recommend you contact them directly. I hope your family has a wonderful trip and that your daughter has a great birthday!
Thanks for reading!
Matt
September 21, 2019
The Explorer Card provides two Club passes each year. Can these be used for entry into a Club lounge if you are ticketed on a different airline? Or do you need to be flying United to use the pass?
Jarrod West
September 22, 2019
Hi Matt,
Yes, per the terms and conditions, you need to provide a same-day boarding pass for travel on United or one of their Star Alliance partners in order to access the Club lounge.
Thanks for reading!
Harry
December 12, 2019
If a club member takes a guest to one of the United Club locations does the guest also need to have a United airlines same day boarding pass?
Jarrod West
December 12, 2019
Hi Harry,
If you hold a Club membership, you should be able to bring a guest into the lounge with you no matter which airline they are flying.
Thanks for reading!
Praserth
December 28, 2019
Can I give my pass to a friend who is traveling on an international flight with United?
Catherine Luther
December 29, 2019
Hi Praserth,
Unfortunately not as the terms and conditions state:
“Membership cards are non-transferable and may not be loaned to others. United representatives will confiscate membership cards that are expired or presented by anyone other than the member.”
Oscar
January 15, 2020
Does it have to be a united boarding pass? Or any airline boarding pass? To use a one-day pass. Thanks!
Katie Seemann
January 15, 2020
Hi Oscar,
This changed a few months ago, so now you have to have a United boarding pass to use a one day United Club pass. I learned this the hard way the day the new policy went into effect when I showed up with a Southwest boarding pass and was denied access.
Dr Richard Ray Shreve
February 23, 2020
I have a “Lifetime Red Carpet Club” membership card plus a spousal card which I purchased many years ago. As an ethical question: “Am I now prohibited” from using this long ago purchase without meeting recent new requirements?
Robert Moses
April 25, 2020
When flying out of Denver a week ago the United Club that was indicated as “open” was closed. Web site still stated it was open and the hours posted on the door did as well. Called United and they indicated it was open as well. United’s written response was vague with no indication if it is actually supposed to be open or not.
Flying out of Houston tomorrow and it will be interesting to see if the Club in Terminal E is open or not.
Mary Marquardt
June 06, 2020
Hi
I am traveling first class domestic. Do I have access to the lounge? If not is there a discount one pass available? Thanks!
Jarrod West
June 08, 2020
Hi Mary,
No, United first class domestic tickets do not come with lounge access. You can purchase a one-day pass, but it is not discounted and should cost $59.
Thanks for reading!
John
October 04, 2021
I was just told a couple of hours ago that first class domestic tickets have access to the club lounge. She actually said absolutely.
PAUL V BENNETT
June 11, 2020
Good Morning:
With most United lounges closed due to the COVID-19, will the length of time membership also be extended? i.e., from 30 December 20 to 30 March 21 (as an example). Thank you.
Jarrod West
June 11, 2020
Hi Paul,
Yes, United is extending all of its annual subscription options by 6 months for each customer.
Aguarin
July 05, 2020
So is the MAIN Polaris lounge in Chicago closed at this time? Not sure which one of the four is open or closed.
Christy Rodriguez
July 05, 2020
Hi Aguarin, all Polaris lounges are currently closed. The United Club in Terminal 1, Concourse B, near Gate B6 is the only open lounge at ORD right now. Hope this helps.
Click here for more information from United.
Preston Lanning
July 28, 2020
Is there a partner Lounge open in Deli, India?
Jarrod West
July 29, 2020
Hi Preston,
Yes, United has a partner Plaza Premium Lounge that is open in the New Delhi airport. Though access is limited to United Business Class customers.
Preston Lanning
July 28, 2020
Is there a United Lounge open in San Francisco?
Jarrod West
July 29, 2020
Hi Preston,
Yes, the United Club lounge located in Terminal 3, Concourse F (Near Gate F11) is still open.
Thanks for reading!
Jeanie Atkinson
October 25, 2020
Where do I find out if I have any passes left for this year? I don’t remember using them?
Jarrod West
October 26, 2020
Hi Jeanie,
You’ll want to do the following steps:
– Open the United app (or download the app).
– Sign in to your MileagePlus account.
– Select the My Profile symbol on the top right corner of the home screen.
– Locate your one-time club pass (or passes) under “Membership and United Club℠ passes”
Singh
December 08, 2020
Are any United lounges open at SFO international?
Jarrod West
December 08, 2020
Hi Singh,
Yes, Terminal 3 – Concourse F (Near Gate F11) should be open.
NavyRuss
January 23, 2021
I mainly fly Delta but also have a United Club membership. For many months, Delta’s Sky Club has been telling people in LAX terminal 2 that they can’t serve alcoholic beverages because of COVID restrictions in LA County and that any food provided has to be taken out into the terminal to be eaten. Is this also a new restriction with the United Club at LAX or is there still business as usual with a bar and box food? If this is the case, I think I will switch my flying this year to United because I am tired of having no real lounge to use with Delta at LAX. I have not seen any comment online that there are restrictions at the United club. I’m trying to figure out whether the supposed LA County restrictions are across the board with all airline lounges or whether Delta is using some restriction that may require increased personnel or some other requirement as an excuse to say that cannot provide the service because they do not want to meet whatever the new threshold may be. (This comment is being posted late January 2021)
Barbara
February 12, 2021
I will be traveling through Narita end of Feb 2021. Is United Club open at Narita airport?
Jarrod West
February 15, 2021
Hi Barbara,
Unfortunately, the United Club lounge at NRT is currently closed due to COVID.
Gail Sandgathe
March 10, 2021
Is there a United Club in Bogota, Colombia?
Jarrod West
March 11, 2021
Hi Gail,
Unfortunately, there is not. You can view all of the international United Cub locations on this page of the United website.
Katret
May 16, 2021
Does a non rev’s United boarding pass on their phone qualify them for admittance with the purchase of a day pass to the United Club? If so, can the sponsoring retiree buy it on their United phone app and gift it to them?
Jarrod West
May 18, 2021
Hi Katret,
As far as I know, any person with a United Club day pass that has a United boarding pass, even if it’s non-rev, should be eligible to enter a United Club. There also should not be an issue if it is gifted by someone else. Feel free to double-check with the United customer service team before booking though!
rd
June 09, 2021
Hi there, I noticed that some of the outstation club locations like LAS and FLL didn’t have the “closed notice” like most of the others had. Has LAS reopened? I was there last Saturday and It was still closed as of then but has it reopened sometime after that in the last few days? Thanks!
Jarrod West
June 10, 2021
Hi Rd,
Thanks for pointing that out! Both of those lounges are still closed so I just indicated that in the article. Thanks for reading!
tammy
June 19, 2021
What lounges are open in Houston and Newark?
Jarrod West
June 21, 2021
Hi Tammmy,
In Houston, Terminal B – South Mezzanine, Terminal C (near Gate C1), and Terminal E (between Gate E11 and Gate E12) are all open.
In Newark, only Terminal C, Upper Level (near Gate C74) is open.
Wil Webb
July 06, 2021
Are there lounges open in London? (LHR) I’m taking a birthday trip there and I want to make sure I’m very prepared.
Jarrod West
July 06, 2021
Hi Wil,
Currently, the United Club at LHR is temporarily closed with no word yet as to when it will reopen. Are there any other lounges you have access to? Do you have Priority Pass access?
Charisse
September 27, 2021
Is a first class/business ticket from Newark to Puerto Rico eligible for United Club Lounge access? Thank you.
Jarrod West
October 03, 2021
Hi Charisse,
Yes, you should be able to visit the United Club lounge.
Charisse
September 28, 2021
Does having a first class/business class ticket to Puerto Rico entitle me to access the Newark (EWR) United Club Lounge where I’m flying from? Thank you!
Jarrod West
October 03, 2021
Hi Charisse,
Yes, you should be able to visit the United Club lounge. Safe travels!
Otto Theurer
October 16, 2021
Are United employees and retirees able to purchase membership to the United Club?
Is there a special rate for employees and retirees?
Jarrod West
October 19, 2021
Hi Otto,
Yes, you should be permitted to purchase a United Club membership. But to my knowledge, I do not believe that United offers a special rate to retirees.
Lydia
December 19, 2021
My husband and I are flying first class from Newark airport to Portland, OR airport the evening of 12/21/21. We are Mileage Plus members. Do we have access to the United Club lounge at Newark? If not, can we purchase a one-time pass? How much would it cost and how would we do that.
Our goal is not to have to sit at a crowded gate during this pandemic.
When I looked online, it listed lounges or pop-up locations in Terminals A and C. We don’t know what terminal we are flying out of. How can we find out if we these locations are near our terminal/gate and if purchasing a one-time access would help us avoid a crowded situation?
Jarrod West
December 20, 2021
Hi Lydia,
Yes, you will have access to the United Club lounge since you are flying first class.
Jimmy Castillo
January 15, 2022
Hello I’m flying United Polaris from LAX to EWR and in early February and I believe the Polaris lounge is closed and my question is, is it possible to use the star alliance lounge TB ??
Jarrod West
January 17, 2022
Hi Jimmy,
Yes, you should be able to access the Star Alliance lounge if it is open. Safe travels!
Viviana Borja
February 15, 2022
Hi! I am traveling on Sunday February 20th from Newark airport and have two membership passes. 1. Is the United club open on Sundays? 2. What time does it open?
Christine Krzyszton
February 17, 2022
Hi Viviana. According to the United website, the clubs at EWR are open on Sunday. Here is a list of the current hours for each of the United Clubs, including the ones mentioned in the article at Newark airport. https://www.united.com/web/en-US/content/travel/airport/lounge/locations/default.aspx/
Jenna West
March 21, 2022
Is there a United Lounge in Madrid, Spain for Polaris & First Class passengers?
Jarrod West
March 24, 2022
Hi Jenna,
Yes, you should be able to use the Sala Cibeles Lounge.
G
March 27, 2022
Hello! Me and my husband are flying out from EWR to Madrid, Spain for a long weekend. I have 2 one-time VIP pass and I’m just wondering if i can I use one for my husband too?
Jarrod West
March 28, 2022
Hi G,
Yes, you can use one for your husband. Safe travels!
Connor
May 16, 2022
I am flying from SEA (Seatac) to LGA (New York City) with a connection in ORD (Chicago) tomorrow morning. If I was to purchase a day pass to the United Lounge would I be able to access the lounge at both SEA and ORD as the flights occur within the same day?
Jarrod West
May 17, 2022
Hi Connor,
Unfortunately, the entry price only applies to one lounge.
Dennis Maglio
July 11, 2022
With the United Club Infinite Card, will I have access to Star Alliance lounges ??
Jarrod West
July 12, 2022
Hi Dennis,
No, the United Club Infinite Card only offers access to United Clubs.
Alex Kazazis
August 03, 2022
I have united club passes from my chase explorer card. Can I use these passes at Frankfurt airport while traveling on Lufthansa from Newark.
Jarrod West
August 03, 2022
Hi Alex,
Yes, you should be able to.
Joyce Cooper
August 12, 2022
Is there a lounge at PBI for my United One Time Pass? I’m flying business class
Jarrod West
August 15, 2022
Hi Joyce,
Unfortunately, there aren’t any United Clubs at PBI. Safe travels!
Jacqui Hakim
September 09, 2022
I will be changing planes at IAD on 10/23 – 10/24/22. Will the United Club be open overnight?
Christine Krzyszton
September 09, 2022
Hi Jacqui. None of the United Clubs at IAD are open overnight. The latest any of the clubs stay open is 10 p.m.
Inta Brainerd
December 26, 2022
If I received 2 club passes through the explorer card can I use the second for my daughter (26) who is flying with me?
Jarrod West
December 28, 2022
Hi Inta,
You sure can!
Stephan
January 01, 2023
I just received 2 complimentary United Club Lounge passes with my new United Explorer Card. Can I let me girlfriend use 1 of my passes when we travel together?
Jarrod West
January 02, 2023
Hi Stephan,
You sure can!
Len Gaskell
April 18, 2023
We are leaving Louis Armstrong Airport in New Orleans 5 hours before our flight. Can we pay for entrance into a lounge at the airport? How much are the lounge fees?
Carissa Rawson
April 24, 2023
You can! This article details which lounges sell access and their costs: /travel/airports/louis-armstrong-new-orleans-international-msy-airport/
Beverley Givens
April 20, 2023
Is there a United Club at the San Juan, PR Airport? I will be flying back to EWR in November.
Jarrod West
April 20, 2023
Hi Beverley,
Sadly, there is not.
Julia
May 05, 2023
Is there a list of current domestic lounges that will accept one time United Club passes? It seems like one time pass use is often unavailable. I have noticed signs that say United Club no one time passes accepted.
Christine Krzyszton
May 06, 2023
Hi Julia. All United Clubs will take a one-time pass when there is space available. Unfortunately, with the increase in travelers, clubs can be at capacity and those with passes can be turned away.
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