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Full List of U.S. American Express Centurion Lounges in 2023 [Includes Map]

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Erin Miller

Erin Miller

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Countries Visited: 26U.S. States Visited: 28

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publicat...
Edited by: Keri Stooksbury

Keri Stooksbury

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Countries Visited: 39U.S. States Visited: 28

With years of experience in corporate marketing and as the Executive Director of the American Chamber of Commerce in Qatar, Keri is now Editor-in-Chief at UP, overseeing daily content operations and r...

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

We’ve compiled a complete list of all U.S. Amex Centurion Lounge locations, including detailed information on exactly where to find each lounge in your airport.

We also list hours of operation, square footage, the professional chef responsible for designing each lounge’s specific cuisine, and any special amenities that are available.

When considering amenities, please note all American Express Centurion Lounges provide the following standard perks:

  • Member Services desk
  • Locally-inspired cuisine
  • Premium bar (wine director: Anthony Giglio; cocktail program: Jim Meehan)
  • Family room
  • High-speed Wi-Fi
  • Print-fax-copy services
  • Computer bar
  • Magazines and newspapers

Finally, if you’re wondering how to access these Centurion Lounges, information on eligibility and pricing is listed at the bottom of the post.

In short, to access the Amex Centurion Lounges you’ll need one of the following cards:

Amex Centurion Lounges

Charlotte Douglas International Airport (CLT)

Image Credit: Jarrod West

Intersection of Concourses D and E (near central atrium)
Daily: 5:30 a.m. to 10:30 p.m.
Size: ~13,000 square feet
Cuisine Designed By: James Beard semi-finalist chef Gregory Collier

Specialty Amenities:

  • Family room
  • Locally-inspired cuisine
  • Semi-private noise buffering workspaces
  • Shower suites

Dallas Fort Worth International Airport (DFW)

Bar area at DFW Centurion lounge. Image Credit: Jarrod West for Upgraded Points

Terminal D on the mezzanine (opposite gate D12)
Daily: 5:30 a.m. to 10:00 p.m.
Size: ~12,500 square feet
Cuisine Designed By: James Beard Award-winning chef Dean Fearing

Specialty Amenities:

  • Conference space
  • Large flat-screen TVs
  • Semi-private workspaces
  • Shower suite
  • Spa

Denver International Airport (DEN)

Enjoy the craft beer bar at this new addition to the Centurion Lounge network. Image Credit: James Larounis

Concourse C (mezzanine level, near gate C46)
Daily: 5 a.m. to 10 p.m.
Size: 14,650 square feet
Cuisine Designed By: James Beard Foundation Award-winning chef and local Colorado restaurateur Lachlan Mackinnon-Patterson

Specialty Amenities:

George Bush Intercontinental Airport (IAH), Houston

The Centurion Lounge bar and dining area at IAH. Image Credit: American Express

Terminal D (via elevators near Gate D6, down to mezzanine level)
Daily: 6 a.m. to 9:30 p.m.
Size: ~8,500 square feet
Cuisine Designed By: James Beard Award-winning chef Justin Yu

Specialty Amenities:

  • Dedicated work area
  • Tranquility area
  • Shower suite

Harry Reid International Airport (LAS), Las Vegas

Part of the lounge/seating area in The Centurion Lounge at LAS. Image Credit: American Express

Concourse D (opposite gate D1)
Daily: 5 a.m. to 11 p.m.
Size: ~13,000 square feet
Cuisine Designed By: James Beard Award-nominated chef Kim Canteenwalla

Select Amenities:

  • Conference space
  • Large flat-screen TVs
  • Semi-private workspaces
  • Shower suite

Hartsfield-Jackson Atlanta International Airport (ATL) [Scheduled To Open in 2023]

Image Credit: American Express

Concourse E
Daily: TBD
Size: ~26,000 square feet
Cuisine Designed By: TBD

Specialty Amenities:

  • Modern bourbon bar
  • Outdoor terraces
  • Shower suite

John F. Kennedy International Airport (JFK), New York

The Centurion Lounge JFK is the largest Centurion Lounge in the system, with 2 floors of seating, bars, and food stations. Image Credit: James Larounis

Terminal 4 (level 4, just past TSA Security checkpoint to the left of the escalators)
Daily: 5 a.m. to 10 p.m.
Size: ~15,000 square feet (2 levels)
Cuisine Designed By: Uruguayan-born Chef Ignacio Mattos

Select Amenities:

  • 2 premium bars, 1850 (a Speakeasy), and a specialty coffee bar
  • Self-led spa services from Equinox
  • Shower suites

LaGuardia Airport (LGA), New York

Seating and dining section at the Centurion lounge. Image Credit: Jarrod West for Upgraded Points

Terminal B (pre-security, on the upper level)
Sunday to Friday: 5 a.m. to 10 p.m., Saturday: 5 a.m. to 9 p.m.
Size: ~10,000 square feet
Cuisine Designed By: Zagat’s “Top 30 Under 30” chef Cédric Vongerichten

Select Amenities:

  • Semi-private workspaces

Los Angeles International Airport (LAX)

The bar at the LAX Centurion Lounge. Image Credit: American Express

Tom Bradley International Terminal (accessible to Terminals 4, 5, 6, 7, and 8)
Daily: 6 a.m. to 10:00 p.m.
Size: 13,900+ square feet
Cuisine Designed By: James Beard Outstanding Chef award winner Nancy Silverton

Specialty Amenities:

  • Custom visual wall installations
  • Enhanced tranquility area (with brightly-lit and dimly-lit quiet areas to help global travelers adjust to new time zones)
  • Spa services

Miami International Airport (MIA)

The Centurion Lounge Miami Airport. Image Credit: Juan Ruiz

Concourse D (near gate D12, on the fourth floor)
Daily: 5 a.m. to 10 p.m.
Size: ~12,300 square feet
Cuisine Designed By: James Beard Award-winning chef Michelle Bernstein

Select Amenities:

  • Large flat-screen TVs
  • A second bar (dedicated to serving a selection of wines and beers)
  • Semi-private workspaces
  • Shower suite
  • Spa

Newark International Airport (EWR) [Scheduled To Open August 2023]

New Terminal A
Daily: TBD
Size: ~18,000 square feet
Cuisine TBD

Specialty Amenities:

  • Jazz-themed bar
  • Outdoor terrace
  • Piano lounge

Philadelphia International Airport (PHL)

The Centurion Lounge at PHL bar and dining area. Image Credit: American Express

Terminal A, West (near gate A14)
Daily: 5:30 a.m. to 9 p.m.
Size: ~6,300
Cuisine Designed By: 4-time James Beard Award-winning Israeli cuisine pioneer Chef Michael Solomonov

Select Amenities:

  • Personal Workspaces
  • Shower Suites

Phoenix Sky Harbor International Airport (PHX)

Image Credit: James Larounis

Terminal 4 (opposite gate B22, upper level)
Daily: 5 a.m. to 9 p.m.
Size: ~9,500+ square feet
Cuisine Designed By: Chef Doug Robson

Select Amenities:

  • Personal workspaces
  • Shower suite

Ronald Reagan Washington National Airport (DCA) [Scheduled To Open TBD]

Main National Hall, near Terminal B (after the security checkpoints)
Daily: TBD
Size: ~11,500 square feet
Drink Menu Designed By: TBD

Select Amenities:

  • Airfield views
  • Floor-to-ceiling windows
  • Personal workspaces for business travelers
  • Shower suites

San Francisco International Airport (SFO)

A new dining room area has been added to the SFO Centurion Lounge. Image Credit: James Larounis

Terminal 3 (near gate 74)
Daily: 5 a.m. to 11 p.m.
Size: ~8,200 square feet
Cuisine Designed By: James Beard Award-nominated chef Ravi Kapur

Select Amenities:

  • Open kitchen
  • Semi-private workspaces
  • Shower suite
  • Wine tasting area

The lounge is also expected to undergo a renovation to increase space to 16,000 square feet.

Seattle-Tacoma International Airport (SEA)

The lounge area and buffet at The Centurion Lounge, SEA. Image Credit: American Express

Concourse B (opposite gate B3)
Daily: 5 a.m. to 10:00 p.m.
Size: ~4,500 square feet
Cuisine Designed By: N/A (this Centurion Lounge does not have a full kitchen)

Select Amenities:

  • Healthy snacks
  • Large flat-screen TVs
  • Shower suite


American Express Centurion Lounge Eligibility and Pricing

Eligibility

Entry to any American Express Centurion Lounge is complimentary for cardholders of the Amex Platinum card, Amex Business Platinum card, Delta Reserve card (when you book your Delta flight with your Delta Reserve card), Delta Reserve Business card (when you book your Delta flight with your Delta Reserve Business card), and Centurion card.

Individuals must present:

  1. Valid card
  2. Boarding pass with a confirmed reservation for same-day travel on any carrier*
  3. Government-issued I.D.

* excludes standby passengers

Hot Tip: If you’re interested in access to other lounges outside of the Centurion Lounge group, check out our article on the best credit cards for lounge access

Access Policies

All Centurion Lounges are “day of departure” lounges. Cardmembers with boarding passes for flights that have just landed will not be admitted, though those with layovers or connecting flights who produce proof of a connecting flight will be admitted.

Cardmembers will not be admitted more than 3 hours before the departure time on their same-day, confirmed boarding pass (this does not apply to connecting flights).

Children under 2 years old will be admitted free of charge if the accompanying parent/guardian can provide a “lap infant” boarding pass or proof of age.

Lounge Guest Policy

  • Amex Platinum card and Amex Business Platinum cardmembers may enter with up to 2 complimentary guests if they have spent $75,000 in eligible purchases in a calendar year. Otherwise, a guest day pass can be purchased for $50 per adult or $30 per child between the ages of 2 and 17.
  • Centurion cardmembers may enter with up to 2 guests or immediate family (spouse or domestic partner, and children under 18) at no additional charge.
  • Delta Reserve cardholders may bring up to 2 guests at a per-visit rate of $50 per person, per location.
  • Amex Platinum card, Amex Business Platinum card, and Centurion cardmembers may purchase a day pass for any additional guests for $50.

Hot Tip: Check to see if you’re eligible for a welcome bonus offer of up to 125k (or 150k) points with the Amex Platinum. The current public offer is 80,000 points. (This targeted offer was independently researched and may not be available to all applicants.)

How To Get 4 to 6 People Into an Amex Centurion Lounge

Recent changes to the guest policy have certainly made it difficult for families of 4 or more to access a Centurion Lounge.

Currently, if you’re a family of 4 (2 adults and 2 children) with only 1 Amex Platinum cardholder, you will pay $110; families of 5 will pay $140; 6 will pay $170, and so on.

If you’re planning to visit a Centurion Lounge often, it could make sense to add an authorized user to your Amex Platinum card.

American Express charges a fee of $195 (rates and fees) per additional Amex Platinum card. In many cases, if you’re a larger family and your travels involve your partner and children, it makes sense to add your partner as an authorized cardholder.

Those who don’t travel with a partner but still travel with children should note that American Express sets the age limit for authorized cardholders at 13 years old. Therefore, if you have a teenager or an adult child you often travel with, it may be worth adding them as an authorized cardholder.

Does Adding an Authorized Cardholder Make Sense for My Family?

Adding an authorized user/cardholder makes sense for you if your family would access a Centurion Lounge 4+ times. You’ll still have to pay for any children over 2 to enter, but it will be cheaper for a second adult as an authorized user versus paying $50 each visit.

What Else Should I Consider?

Adding a cardholder to your account is not a decision that should be made lightly as their card is subject to the same terms/agreement your card is subject to.

This means American Express holds you responsible for all of the purchases made by the authorized cardholder and they reserve the right to report any authorized cardholder’s use of your account to credit reporting agencies, among other agreed-upon terms and conditions.

If you’re adding an authorized cardholder to your account, you’ll want to be sure they’re acting responsibly.

Final Thoughts

While there are currently only 13 Centurion Lounges in the U.S., there are 3 more scheduled to open in the next year or so, and 14 international locations.

If you’re a frequent traveler, signing up for a credit card like the Amex Platinum card can offer a ton of value. With the right card, you’ll have access to all of the Centurion Lounges, plus over 1,300 other lounges worldwide … and you’ll be able to relax and enjoy free food and drinks at the lounge instead of being stuck by the gate.

Be sure to check back to this guide before your next trip to get the most up-to-date information. We’ll continue to update this list as American Express adds new locations in both the U.S. and abroad.


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The information regarding the Centurion® Card from American Express was independently collected by Upgraded Points and was not provided nor reviewed by the issuer. 

For rates and fees of The Platinum Card® from American Express, click here.
For rates and fees of The Business Platinum Card® from American Express, click here.
For rates and fees of Delta SkyMiles® Reserve American Express Card, click here.
For rates and fees for the Delta SkyMiles® Reserve Business American Express Card, click here.

Frequently Asked Questions

About Erin Miller

An experienced points hacker, Erin is Alex’s partner-in-crime and contributes to Upgraded Points with in-depth guides and relationship management. Erin’s work has been cited in multiple major publications.

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51 comments

Christina Owens Johnson

January 15, 2019

Can I use the Centurion Club while traveling using my flight benefits with a confirmed seat? I’m a United Airlines employee and AX Platinum card holder. I spend well over $25k per year on my card as well as pay the $500 annual fee.

Stephen Au

January 15, 2019

Hi Christina,

As long as you have a same day boarding pass, you can access the Centurion lounge. If you forget your Platinum card at home, you can have them look it up via the last 4 of your SSN and some verification questions. They do not care which airlines you fly with. I’ve personally flown on Spirit, and literally nobody bats an eye. That’s the great thing about not being associated with a specific airline! Thanks for reading!

leonard

April 09, 2023

How do I sign up for this? I have an American Express business card.

Katie Seemann

April 10, 2023

Hi Leonard,
You can access the Centurion Lounges if you have an Amex Platinum, Amex Business Platinum, or Centurion Card. You don’t need to sign up.

Donna Marie

February 06, 2019

We’re a family of 5. There’s really no point of this lounge if we can’t all go in, right? Because, there is no way we’re paying an extra $100 for our 8 and 10 yr olds.

Erin Miller

February 07, 2019

Hi Donna, unfortunately when Amex tightened their restrictions in 2017 in attempts to battle overcrowding issues they imposed the strict 2 guest limit for those with a Platinum Card.

In March of this year, they’re updating those restrictions to state “We will admit children under 2 years of age free of charge, provided an accompanying parent or guardian is able to produce a “lap infant” boarding pass or proof of age.” Unfortunately, this won’t apply to your 8 & 10 yr old children.

However, there is an alternative to this which you could be interested in depending on how often you would want to utilize the lounge. If you plan to use the lounge more than once a year, it may be worth paying a $175 fee (current at the time of answering this comment) for another member of your family (limited to individuals 13 yrs & older) to get an “Authorized User” card. This fee actually covers up to three additional cards.

Again, if you travel fairly often and will use a centurion lounge two or more times, it may be worth adding your wife as an authorized user for the $175 fee as she will then also be allowed 2 guests, which means as a family of 5 you should be taken care of. Hope this helps!!!

Michael Laudini

March 09, 2019

Hi Erin,

I think you might be mistaken when you say “…adding your wife as an authorized user for the $175 fee as she will then also be allowed 2 guests…”

The updated policy states “Guest access is per CARD MEMBER, not per Card.” So, the authorized user could gain access for themselves only. You’re all set for a traditional family of four, however for families of five, six etc each child (13+) would need their own “authorized user” cards. I’ve quoted the updated guest policy taken from the Centurion Lounge website below:
———–
What is the guest policy?

Platinum® Card members who receive complimentary access may enter with up to two guests at no additional charge.

Centurion members may enter with up to two guests or immediate family (spouse or domestic partner, and children under 18) at no additional charge.

Guest access is per Card Member, not per Card. Family or guests may not enter or remain in the lounge unless accompanied in the lounge by the Card Member. No more than two guests per day will receive admittance to the lounge at no additional charge. For example, a Card Member who enters the lounge with two guests at no additional charge, and then leaves the lounge with those guests, and then returns to the lounge on the same day with two different guests will need to purchase day-passes for those two different guests.

Platinum Card and Centurion Members may purchase a day-pass for any additional guests for $50 USD at the time of entry. The $50 one-day pass for additional guests is valid at any location of The Centurion Lounge on the same day, as long as the guest is still accompanied by the Card Member.

Erin Miller

March 11, 2019

Hey Michael, thanks so much for bringing this to our attention – we’re going to completely edit out this section for now until we can confirm with our source where the original information here came from. Definitely don’t want to lead anyone astray!

Kristi Hillebrand

March 16, 2019

I just confirmed with AMEX — Everyone with a card in their name can bring two guests. For a personal AMEX card, it is $175 for up to three additional cards. (This is all according to customer service.)

Unfortunately for me, I have a business Platty and the cost is $300 per person! Yikes!

Erin Miller

March 16, 2019

Thanks so much for the confirmation Kristi! I was planning on calling this upcoming week as we’ve just arrived home from an international trip yesterday afternoon and I was wayyyy too jet-lagged to attempt to call a customer service line!

Did you phone in or chat over online messaging? I’ll very likely be adding the section in next week after I can confirm what you’ve confirmed – REALLY appreciate you chiming in here! 🙂

Jane oto

May 14, 2021

If you have a ticket on American how would you be able to get through security to access the centurion lounge at terminal 4 in jfk?

Jarrod West

May 14, 2021

Hi Jane,

If they mention anything to you that you’re not in the correct Terminal, all you need to do is tell them that you’re going to visit the Centurion lounge before your flight.

Erin Miller

March 28, 2019

Hi Michael, just an update here – UP has had three separate staff members call into the Platinum Card’s customer service center and we have all received the same confirmation:

Guest access is, indeed, per cardholder NOT per card member. This means each authorized user or cardholder is allowed two guests. So, a family of 5 or 6 could utilize the lounge at no additional lounge fees if they have two cardholders present (allowed two guests each).

Again, this was confirmed multiple times by member services upon calling in to request the most up-to-date info.

Good news for families! 🙂

Amy Dixon

February 24, 2020

This is true. I’m an authorized card user on a friend’s account. This provides me with my own card and I travel alone and with 2+ guests.

Rick

March 01, 2019

Where can I find a list of Global Collection Lounges for countries outside of the US?

James Larounis

March 01, 2019

Hi Rick! You can find a list of all the American Express “Global Lounge Collection” lounges here: https://www.americanexpress.com/idc/en/benefits/the-platinum-card/global-lounge-collection.html

EVAN KONTOS

March 22, 2019

I find it difficult to accept a reduction in benefits without an accompanying reduction in price. When you first opened the rules were more liberal and you convinced more people to take the card. The people who put the lounge program together should have done a better job of evaluating the potential card holder access requirements and sizing the lounges a accordingly. Of course it’s easier to take a benefit away from your customer instead of biting the bullet and fixing the problem, but beware of the backlash.

Erin Miller

March 22, 2019

Hi Evan,

We’re a travel blog, and not Amex. Thank you though for voicing your concerns!

Art Giesler

April 29, 2019

The 3-hour policy makes sense when someone is flying from their home airport when someone has options. Late in the day when away from the home airport you’ve checked out of your hotel, finished the last meeting of the day and want to go to the airport to use the lounge to clean up last items from work, take a shower, etc. Not to let someone into the lounge, in this case, is not a good policy for us who travel. Should consider making modifications for the time of day for away airports.

Erin Miller

April 29, 2019

Hey Art, thanks for your input – please be advised we’re not American Express so we can’t take this comment/suggestion into consideration or act on it in any way but we thank you for sharing your opinion here! We know a LOT of frequent travelers who feel the same!

Holly

April 30, 2019

We travel a lot as employees of delta airlines. Most often we travel with an employee standby reservation based on availability. We currently have a membership to the Delta sky club which does allow us entry with our printed standby tickets. What is the policy at centurion lounges?

Erin Miller

May 06, 2019

Hi Holly, sorry for the delay in response here… our writer Jamie has some feedback for you:

“To use the Centurion Lounge, the policy requires you to have a confirmed seat assignment. So, on your standby boarding pass, a confirmation you are flying that day would be required (confirmation you had a seat and weren’t perpetually waiting for one). Many airline employees purchase revenue tickets in order to be able to access the lounge or do not fly standby due to this reason.”

Marivic San Juan

July 10, 2019

Can an Amex Platinum cardholder gain complimentary access to available lounges regardless of the country where the card was acquired?

Jarrod West

July 11, 2019

Hi Marivic,

You would need to check the terms and conditions that were mailed to you with your card in order to ensure that is the case.

Jared

August 26, 2019

Does anyone know when the LAX Centurion Lounge is actually opening?! All I have seen for months is “ early 2019” but it’s now September. I haven’t seen any update as to when. Appreciate the help!

Jarrod West

August 26, 2019

Hi Jared,

American Express has not released any additional information as to when the LAX Cenutrioun lounge will open. But they maintain that it will be in 2019. Thanks for reading!

Henry Zakka

September 09, 2019

Hi Jarrod

How does it work for Amex Platinum members that are not traveling within the US? I see the card offers Priority Pass membership as well. But is the Priority Pass membership only of the main card owner or do the additional cardholders with extensions, receive a Priority Pass membership as well?

Thanks.

Jarrod West

September 10, 2019

Hi Henry,

If you add an authorized user to your Platinum card they will receive access to all lounges that the primary cardholder does, including a priority pass membership. Thanks for reading!

Greg Van Cleave

July 28, 2021

I am a Titanium Elite Bonvoy member. Do I qualify to access the Centurion Lounge?

Jarrod West

July 29, 2021

Hi Greg,

Unfortunately not. You must have either the Amex Platinum card or the Amex Business Platinum card in order to access Amex Centurion lounges.

Kevin H

January 31, 2022

Or a centurion card as well as Delta reserve card.

Jarrod West

February 01, 2022

Hi Kevin,

Correct – good additions. Although worth mentioning that the Delta Reserve card only gives you access when you are flying Delta.

robert

July 29, 2021

Is the London Heathrow Centurion lounge open yet?
If not, when is it scheduled to open?

Jarrod West

July 29, 2021

Hi Robert,

No, it is not open yet. But it is scheduled to open sometime in 2022.

Thomas Langan

October 20, 2021

Has the BDL lounge closed for good?

Jarrod West

October 20, 2021

Hi Thomas,

To our knowledge, it has not. Although we are not sure when they plan to reopen.

Maria Clark

November 27, 2021

I am flying out of Las Vegas. Can I use the lounge there while waiting for my flight? I am a Delta Reserve Amex cardholder. And also, is my partner free to enter?

Katie Seemann

November 29, 2021

Hi Maria,

You can use the Centurion Lounge if you’re flying Delta and you booked your flight with your Delta SkyMiles Reserve American Express Card. You can bring a guest but it will cost $50.

Greg Cohen

November 30, 2021

What US sporting venues have Amex lounges for Platinum card holders? I know the Barclays Center in Brooklyn has one. How can I get a list of those? Thanks.

Jarrod West

December 01, 2021

Hi Greg,

Sadly, the Centurion Suite at the Barclays Center closed a few years ago, though American Express does still have a dedicated entrance to the arena. Other than that the only Centurion Suite still remaining that I am aware of is the Crypto.com Arena (formerly the Staples Center) in Los Angeles.

Jacob Fishman

March 16, 2022

I see that commencing March, 2023 my Platinum Card will no longer permit free access; there will be a charge of $50 per person. The airports I typically use do not have Centurion lounges, but maybe once or twice a year we go through an airport that has one. If we remember, we stop by for a snack. It is a nice amenity to the card. Other than “points”, it is probably the only amenity I use, and I can “points” elsewhere. If AMEX wanted to make a change, why not limit the number of “free” visits per year per card (5, 7, etc.)?

Fifty dollars per person is a ripoff when considering what I pay for the card for me, my wife and kids. AT $50 per person, AMEX is making a substantial profit !!! When my card renews, I can have a very nice meal for $50 in any airport instead of paying $50 for nothing more than self service “snacks”. When my card renews, it will be goodbye to AMEX.

Katie Seemann

March 17, 2022

Hi Jacob,

I hear you! I’m not thrilled about this change either. I did see that kids will only be charged $30 per visit, but that can still add up. It will be interesting to see how many people drop the Amex Platinum card because of this change. I’m still undecided.

Justin

January 17, 2023

The lounges look nice but I don’t understand all the obsession over them. Not a travel snob here, but maybe I’m missing what all the hype is about.

Flavia Conty

May 24, 2023

Hi. Recently my husband who is an authorized user on my American Express Platinum card was refused entry into Escape Lounge Studio Partners at PBI International Airport. He was traveling from PBI to EWR. He had on his person the American Express Platinum plus a confirmed seat assignment for traveling on same day. He called to speak with a supervisor who advised him unable to use. Per the information I have obtained he should never have been refused entry. Can you please clarify has to why refusal into lounge.

Keri Stooksbury

May 25, 2023

Hi Flavia – I’m sorry to hear that your husband was refused entry. It sounds like he should have been able to present his card (per our Escape Lounge guide) to gain access, and it’s possible both the person onsite and supervisor were misinformed. You may want to escalate your concern to Escape Lounges directly for more information. Thanks for reading!

E Beltran

July 21, 2023

As an Amex Platinium Card holder, and traveling with my small dog, can I use the lounges with my pet??

Keri Stooksbury

July 22, 2023

Hello – according to the Centurion Lounge FAQ:

Can I bring my pet into The Centurion® Lounge?

We welcome service animals, emotional support animals and pets into Centurion Lounges. To ensure the comfort and safety of all of our guests, we ask that you please follow our policies for traveling with animals.
– Please note that some Centurion Lounge locations may have different requirements for pets, emotional support animals and service animals based on local laws and health department regulations. If you have any questions, please check with our front desk teams.
– Pets, emotional support animals or service animals are the responsibility of their owner. The Centurion® Lounge and American Express are not responsible for any issues or incidents that arise from pets, emotional support animals or service animals being present in the lounge.

Ronald

July 30, 2023

Any plans on a lounge in Atlanta?

Jarrod West

July 31, 2023

Hi Ronald,

Yes, a Centurion lounge in ATL is currently in development.

Willie Tucker

August 09, 2023

Is there an established opening date set for the Atlanta lounge?

Jarrod West

August 10, 2023

Hi Willie,

Not at the moment.

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